Whimsydiy Reviews 

Reply from Whimsydiy

Oct 27, 2026

Hi Mark,
We’re truly sorry about the damaged packaging and the unusable cup. This is not the experience we want for you, and we’ve taken steps to reinforce our packaging to prevent this from happening again.We are willing to arrange a refund or replacement for you right away,pls check your inbox and thank you for your feedback in advance.

Reply from Whimsydiy

Oct 19, 2026

Hello Gareth,
We're truly sorry for the disappointing experience and the inconvenience caused. Your parcel is already on its way — you can track it here:

https://t.17track.net/en#nums=YT2628500713020151

Please allow a few more days and we expect it to reach you very soon. We are also improving our logistics and dispatch so orders go out faster in the future.Thank you for your patience

Reply from Whimsydiy

Oct 15, 2026

Hi Michelle！Thank you for taking the time to share your honest experience; we sincerely apologize for this poor shopping experience. We have relayed your feedback regarding the inconsistencies in the backing and instructions across different batches to our product team for review and improvement. Regarding your specific order, our customer service team has already sent you a proposed solution—please check your email. We would truly appreciate the chance to make things right.
Once again, we offer our deepest apologies for the frustration this has caused, and we wish you all the best.

Reply from Whimsydiy

Oct 10, 2026

Hi Jacqui,Thanks for your feedback,we will also further communicate with the logistics team to optimize packaging and shipping processes to prevent similar incidents from recurring.We hope you enjoy your creative journey!

Reply from Whimsydiy

Oct 2, 2026

Hi Sue!Your support means a lot to us and motivates us to keep improving. Have a great day!❥(^_-)

Reply from Whimsydiy

Sep 18, 2026

Hi! Thank you so much for your kind feedback. We're glad we could resolve the shipment and packaging issues quickly, and that you're happy with the otter kit. Enjoy! 🦦

Reply from Whimsydiy

Aug 4, 2026

Hello！We appreciate that and your affirmation is our motivation to move forward.We will do it better.Have a nice day.We wish you all the best！❤️

Reply from Whimsydiy

Jul 31, 2026

Hello Annette,
Thank you very much for taking the time to share your shopping experience. We sincerely apologize for the issues you encountered with WhimsyDIY.
We take the concerns you raised regarding product quality and the refund process very seriously. We have checked our system but have not yet found an order that perfectly matches your description; this may be due to a system synchronization issue or a discrepancy in the recorded order number.
To help us verify the situation and resolve the issue as quickly as possible, could you please contact us directly at contact@mail.whimsydiy.com and include your order number?
Our customer service team will prioritize your email and do their utmost to find a solution that is satisfactory to both parties. We look forward to hearing from you so we can set things right.

Reply from Whimsydiy

Feb 22, 2026

Hello Esme！Thank you very much for your attention and support for our products, and I also understand your current mood. We value your feedback and regret that this product did not meet your expectations.If you have any questions or need further assistance, please feel free to contact us via email （the customer service email address：contact@mail.whimsydiy.com） and they will serve you as soon as possible.❤

Reply from Whimsydiy

Jan 30, 2026

Hi!Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. We will bring more thoughtful features and excellent experience in the future. Thank you again and look forward to serving you again in the near future.❥(^_-)

Reply from Whimsydiy

Jan 28, 2026

Hello Colin!Thank you very much for your recognition and praise. This is the greatest encouragement for our team's efforts. We are deeply honored and extremely grateful for this. Your satisfaction is our unremitting goal, and this recognition motivates us to keep moving forward and optimizing our services. Please continue to pay attention to us. We will bring more thoughtful features and excellent experience in the future. Thank you again and look forward to serving you again in the near future.❥(^_-)

Reply from Whimsydiy

Jan 21, 2026

Hello Marcella！We sincerely apologize for any negative experience our products/services may have caused you.We've learned that you filed a complaint through payment channel regarding a transaction with our company. We take every customer's experience very seriously and promise to learn and improve from this experience to ensure we can provide more satisfactory services in the future.

Reply from Whimsydiy

Jan 21, 2026

Hello Liz！We are very sorry for the inconvenience caused to you. Could you pls share some pictures for us check?And our customers service team has contacted with you,please check your inbox.We will continue to work hard to improve our services to better meet your needs.

Reply from Whimsydiy

Jan 21, 2026

Hello Julie!Your package has been delivered on January 12th!We are optimizing logistics to ensure that future orders are delivered on time.We will continue to work hard to improve our services to better meet your needs.Thank you for your understanding and support!