White Fox Boutique Reviews 

I want to say a massive thank you to Lili who has been extremely helpful. I have ordered several times from White Fox over the years. Most recently, I ordered 9 items via the app to put items away for my two daughters for Christmas.

Luckily once the parcel arrived I checked it to ensure the delivery was correct and noticed one pair of jeans were missing. I contacted WhiteFox and explained the situation. Lili was so helpful. She investigated the delivery and with my photo evidence kindly arranged a replacement. I was super thankful as it was not my fault for the missing item. She provided great customer service, prompt email response and was very kind. I won’t hesitate to purchase again from White Fox. My teenage daughters love the brand, they clothes are great quality and Lili from their customer services team was fabulous

I am going to preface my review with- This goes against the UK Consumer Rights Act 2015 which is UK law. I requested a return last week and it went into review due to a faulty item. The return in total is around £400/£500 of dresses. I got an initial response shortly after. I responded to this with pictures last week. It is now Monday and I have stayed up all night to try and speak to someone due to customer service being in Aus and have no response via a live chat and no response to my email. I am conscious the return policy means they need my items back within 14 days. How am I supposed to meet this when I can’t get a response? There are 6 other items being returned and it’s in review for 1. This is making me extremely anxious as I will lose my money. Why is the return process so painful and long? I have never known it like this. I thought I’d be able to have it posted back within 24 hours. I will have to stay up again tomorrow night. I am due to go away in a 7 days so won’t be able to post the return if not sorted soon and this is stressing me out a lot. I just need a response on the review. I’ve never felt more stressed over a simple return and am having to come to terms with the fact maybe I’ve lost all my money here. Very upset and anxious :( I just don’t feel prioritised here and I have had a really poor shopping experience overall. It feels like I’m being messed with and like there’s reluctance to let me make my return. I feel so defeated and helpless.

Im really disappointed. I received my “Social Club Bonnie Booty Bike Shorts - Posy” and the quality of the fabric is so cheap for the price I paid for them. I live in nz so total was $41.26nzd. The shorts are really see through and very very cheap. I wouldnt recommend anyone buying these. Also I tried applying for a refund. The refund would go straight to store credit which I dont like at all as I would like a full refund back to my bank account. So now I am stuck with shitty quality shorts. DISGUSTED

Great customer service from Deri. Prompt responses and helpful resolutions

Really happy with my experience with White Fox Boutique! I had an issue with postage, but the team at White Fox were so quick to respond and sorted the issue straight away. They even covered the extra postage for me completely free of charge, which I really appreciated.
Really grateful for how helpful and kind the team were. Thank you, White Fox! 🤍

Don’t understand the bad reviews! I was a little skeptical at first but my order was ordered at 1:30am Thursday and arrived by 11am Friday! The dress is lovely and even customer service was amazing and quick to respond (Instagram) when I enquired about delivery time. Would buy from here again 100% (UK REVIEW)

Very kind customer service!
Olesya is extremely friendly and patient and helped me a lot🥰🥰

Do not buy from white fox they are cons.

They are trying to say the dress I returned smelt (cheap Chinese factory smell) and they wont offer me my £50 refund money.

I come from a some & pet free home and I shower 2 times daily. If this was the case wouldn't all of the other items smell the same.

Funny it was the most expensive item in the return.

The customer service rep, Lili addressed my issue with order very quickly & her response was super friendly & confirmed everything, very professional.
Very good experience with the human touch which many companies no longer have. Thank you!

Lili was really kind and helpful when I needed to reach out to support. Order and returns were fast and hassle free.

I wrote to white fox saying:
"I’m reaching out because I was hoping you might be able to help me with a little birthday-gift dilemma. 🥹

My friends bought me a White Fox sweater for my birthday a while ago, but they only gave it to me today. I was so excited to finally receive it because I’ve really been wanting this sweater! Unfortunately, after trying it on, I realized that the size is too big for me.

I completely understand that your return period is 30 days from when the order is placed, and I realize that this gift may already be outside that window. I also saw that White Fox currently doesn’t offer exchanges, but I was wondering if there’s any chance you could make a one-time exception and help me exchange it for a smaller size.

I’m not looking for a refund or anything extra — I’d just really love to be able to wear the sweater, especially since it was such a thoughtful birthday gift from my friends! 🥹 The sweater is completely unworn and still in its original condition with the tags.

I’d be more than happy to provide the order number, proof of purchase, photos, or anything else you might need. I would genuinely appreciate it so much if you’re able to help me out, but I completely understand if there’s anything you’re unable to do."

This is what they answered:
"I completely understand how disappointing it is to receive a thoughtful birthday gift in the wrong size, especially when you were excited to wear it. I’ve gone ahead and extended the return window as a gesture of goodwill. Please use the return label attached to send the item back to us.

Once the return has been received and processed, the original order purchaser will receive the store credit, which can then be used to purchase a new style.

Thank you for your understanding, and I hope you find something you love!"

I think that was enough said to show their amazing customer service

Very friendly customer service. Very helpful. I like that they emailed a response in a timely manner and helped me resolve my issue. Thank you! 5 stars!

Customer support was really helpful & accommodating when it came down to helping me try to find my lost package & come up with some kind of solution to my issue. I really appreciate how understanding they were and It’s just another reason why I love the brand!

Worst company ever...bad on communication...no money back...only credit...have verification they received my return and nothing...saying they didnt...screen shot everything...am thinki g this is a scam...have to get a credit to use in their company...only want my money back but no can do...out 90$ as of now...still eaiting to hear...KEEP AWAY FROM THIS COMPANY

I unfortunately had an issue with a dress fitting me correctly and needed to return it. I spoke to Lili who was extremely polite, quick and helpful. Highly recommend 🌸

Spoke with Deri regarding an update on my return. Super quick & helpful, very much appreciated!

Deri was super kind & really helpful

The most promt service ever, got my refund and item swapped over done within hours! Instant replies too thank you xx

Excellent service with explanations, guidance, and prompt responses!