Chico's FAS Reviews 

Ugh. I used to by virtually my entire wardrobe at WHBM. But I am so over them now. They used to value their customers. I don't get that impression any more. I used to get free shipping for being a loyal customer. Now they took that away and free shipping is only for cardholders. If you buy an item with rewards and then return it, you lose your rewards. When I brought this up to a salesperson, she got very defensive and told me that is "industry standard." I pointed out that Banana Republic doesn't do that. They re-credit award points.

All this plus uninspiring styles. Ready to move on.

Exceptional and feminine merchandise always presented in a lovely way at the Walt Whitman location. Fantastic customer service provided by Val at the register. Consistently positive shopping experience!

I would like to recognize Enkeleda Fuga at the White House Black Market store in Aventura, Florida, for her exceptional customer service.

Enkeleda was absolutely amazing and went above and beyond to help me find that special outfit. She took the time to understand what I was looking for, offered thoughtful suggestions, and made the entire shopping experience enjoyable and stress-free.

Her professionalism, patience, and attention to detail made me feel valued as a customer. Thanks to her expertise and fashion sense, I found exactly what I needed and left the store feeling confident and happy with my purchase.

Thank you, Enkeleda, for providing such outstanding service. White House Black Market is fortunate to have you representing their Aventura store.

White House Black Market offers nice clothes but customer service is horrible. Also, I completely don’t understand their adjustment policy. In order to get discounted price I had to return my order and reorder exactly same merchandise. Also, it takes 2 to 3 WEEKS to process credit!!!

I have requested to be unsubscribed from emails - contacted customer service and they confirmed I have been unsubscribed and still 2 weeks later I have received 7 additional emails about the new rewards program. Stop sending spam!!!!

Love the styles!

The return process was horrible. I returned the same pair of pants in three different sizes and was told that it would take 2-3 weeks to process the return. I kept calling to find out the status, receiving little help from customer service. Because my credit card would not be credited until the return was processed my account reflected multiple purchases. This caused my balance to increase and my credit score to decrease. Finally, I spoke with a representative who confirmed that all three items had been returned and I was sent an email confirmation of the pending refunds.

This company was my favorite for 10 years, unfortunately it’s service is unacceptable and had to leave

Quality for this store has largely declined. I’ve been a customer of the White House/ Black market brand for over 20 years and have always liked its classic pieces that stand the test of time and with good care can be worn for years. I recently bought a blue blazer retailing for $195 which I got to wear once - I followed all care instructions on label only to find the fabric discolored in many areas and turned it useless. Not only that, they had discounted it to $137. Absolute waste of money. Am taking my business elsewhere. Wrote a review to their store and included details - they never got back to me.

This is for WHBM in west Marietta. Lady that works in there is prejudice against older white women. Seems to only help younger non white ladies. If she’s there I leave, but the other associates are very nice.

This used to be my favorite clothing retailer. Their prices were a bit high but I felt that for the quality of the clothing and their exceptional customer service it was worth it. That was years ago. Now the clothes are still priced quite high and the quality has gone way down. The customer service has been outsourced overseas and you can’t get your issue resolved anymore. I recently bought a tee shirt that developed holes in it after one wash. When I tried to get the issue resolved I received a standard answer explaining their return policy-defective items must be returned unworn and unwashed and you are charged return shipping. Well, as I said, I had washed it when the issue with the quality of the item became apparent. I tried email and chat to get the problem resolved, but I was only reminded of their standard return policy each time. Other customers who left reviews on this shirt had the same problem. Small holes developed in the fabric once it was washed. I’ve never had any clothing item fall apart like this in the wash. I followed the instructions on the tag. I didn’t add bleach or harsh chemicals, just regular laundry detergent. And the original price was $49 which is not exactly cheap for a tee shirt. If this is their quality nowadays and they will not even offer me a refund or store credit to replace the item I would rather not buy from them. I’ve been a loyal customer of this store since 2018, but it isn’t the same store it was back then. Everything seems to have gone downhill, sadly.

I recently (June 4) ordered a dress for an event later in the month. With the expected delivery time of 4-7 business days, I should have received it just in time. However, it didn't ship so when I checked the status, the shipping date had been updated to June 20th. I contacted the company to cancel the order by both email and chat and WHBM said that I couldn't cancel the order. WTH - it is weeks from actually shipping!? Now I am forced to get an item I no longer want (and I will have to take the time to return it in store or probably pay return shipping). I won't be shopping online with this store any longer.

ABSOLUTELY TERRIBLE CUSTOMER SERVICE! Buyer beware this worthless chain can’t do simple customer service features like change the shipping address for an order! After they took my money, I wasn’t offered any options for shipping such as where to ship it or how fast I wanted it shipped. And they are so WORTHLESS that they can’t cancel an order either! You are forced to wait for them to ship it incorrectly and then you must call back and waste another hour of your life re-explaining that they shipped the item to the wrong address! This company is UNPROFESSIONAL AND WORTHLESS! Why have customer support if the agents are worthless and can’t provide any customer support!

I’m here to talk about The White Black House Market. I shop at The WBHM online. I made a over $400 worth of return Jan 30th and the UPS delivered to their facility successfully on Feb 2nd.
And today Feb 11, I contacted the customer service to find out my refund status is.
First of all, she said they didn’t receive my return. And i said i got the email that the UPS delivered the stuff at their facility.
And she said : The returns process as a whole takes 3-4 weeks. I would say at least 2 weeks.

Seriously????? Who keep other people money that long? That’s criminal!!

No wonder no one can compete with Amazon!

I will never buy from The WBHM again!!
It’s so frustrating dealing with this kind of company.

This is in regards to White House Black Market (WHBM):

Terrible service. They out sourced their customer service overseas, and the online chat feature is of no use. I ordered some pants and my order remained in the "processing" phase for quite a while. I inquired about it multiple times, and was told to wait, which I did. Fast forward a week later and my order was canceled without any reason provided.

I contacted the phone, which took three attempts, each making me wait over 20 minutes. One person finally picked up and told me it was because such size was out of stock, yet online it still remained available. Another person on the online chat setting said it was because of my card, trying to shift blame to me. Either case, it comes off as though they really don't understand what they were doing--or wanting to do anything at all.

Please stop resourcing overseas. The customer service quality declines in doing so. If you're going to charge high prices, the quality should reflects that.

I ordered a few items (a blouse, pants, and a belt) three weeks ago to wear to a wedding. I paid extra for faster shipping. The blouse shipped very quickly and arrived quickly. The belt and pants supposedly 'shipped' according to the email they sent me. But when I check the tracking information the package hasn't actually shipped because the carrier hasn't received it yet. I contacted customer service after over a week of waiting and they asked me for more information about the item that I had received, but didn't ask for any information on the outstanding items. I sent them the information they requested and have yet to hear anything from them. After a few days I even reached back out to see if they could tell me anything more. At this point the wedding has already happened and I had to figure out something else to wear. I don't think I'm ever going to get a straight answer out of customer service and I highly doubt I'll ever get the clothes or my money back. Do not buy from WHBM. They have terrible customer service.

Don't do it. They charge insane prices for mediocre quality but provide horrendous customer service. I placed an order for 4 items. 2 shipped and received. They had 'no idea' when the other 2 items would ship (2 weeks after I placed the order!!). Customer service just repeatedly said 'I have no information on that'.

Price discrepancy. Blouse advertised at 35 $ in facebook and when I place the order it goes to 59$ in website. Live chat Sonali doesn't want to help. I have been a client for 20 yrs same happened last month and I lost the dress.

I have already put a review about white stores over a 3ft nutcracker I bought.It was about three lights going out on the front.A customer service person rang me and I was offered money off which I excepted.It did not put me off buying another 3ft nutcracker to go on the other side of our fire place,but there is a problem with the second nutcracker in that the button to get the lights on will not stay in.It works fine with out the cover on,but once you put the cover on it will not stay in.It is very frustrating that there has been a problem with both nutcrackers I have bought because they are not cheap to buy.Dont think I would buy any more with batteries in after the experience I have had with the two I have bought.☹

I went to Arlington highland location in Arlington tx . I walked in . Looked around for about 3mins . No one approached to offer assistance. A few minutes later a nonblack came in sales person greeted them at door. Good Evening May I Help You . Person wanted to use the restroom or something. I am still browsing pulling items . No help . There was other nonblacks in store . Sales people where approaching them asking if they can put items in dressing room. Still no help . I put my items back . Walked out came back just to see if they would acknowledge me . No didn’t happen. Well quess what I was a fan have lots of items I was a person you called when new items came in. But no more . Acknowledge All Your Customers . If anyone has experienced this customer service behavior. Please reply and review this store . We don’t need you in business