WhiteWall Reviews 

6,904
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning print quality and professional craftsmanship, noting that colors match expectations beautifully and fine details look incredible across various materials. People also heavily appreciate the fast shipping services and extremely secure packaging that reliably keeps delicate items safe during international transit. Some reviewers were not happy with color accuracy and overall finish, mentioning that certain photo prints appeared drab, overexposed, or less vibrant than expected. A few other people also felt that delivery took significantly longer than anticipated, or they unfortunately experienced minor shipping delays and packaging issues with their orders.

What people talk about most

Quality

Users describe positive interactions with quality, consistently praising the outstanding print reproduction,... See more

Delivery service

People report positive experiences with delivery service, noting that packages arrive ahead of schedule and... See more

Order

Reviewers mention positive feedback about order, noting that ordering is super easy and items like prints and... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery, friendly staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the same photo(test)on four different fine art papers. I am transitioning my wildlife art onto that medium. They arrived in great shape, and I could see the subtle differences I was testin... See more

Rated 5 out of 5 stars

I sent a photo to Whitewall of a butterfly cluster near my mother's gravesite to be put on canvas with a floating frame. Just got it and am so pleased how vivid the canvas looks much like a painting i... See more

Rated 5 out of 5 stars

There's great art, and then there's great prints of great art. Whitewall is on another level. Their prints are great art. If you're looking for a company that clearly puts an incredible amount of effo... See more

Rated 5 out of 5 stars

Wanted to get an acrylic print of an odd sized photo. Found it quite hard to get an online company to print those dimensions. Whitewall was able to do it. Although it was three times the cost... See more


Company details

  1. Photo Printing Service

Written by the company

WhiteWall ist das führende Fotolabor für den Druck von hochwertigen Foto-Abzügen, Foto-Postern oder Foto-Leinwänden in bester Galerie-Qualität. Mehr als 250.000 Kunden, darunter über 20.000 Profi-Fotografen, Künstler, Galeristen und Sammler, vertrauen schon heute auf WhiteWall, das 2023 mit einem Doppelsieg bereits zum sechsten Mal nach 2013, 2017, 2020 und 2021 mit dem renommierten TIPA World Award als „Bestes Fotolabor der Welt“ ausgezeichnet wurde. WhiteWall bietet Ihnen unabhängig von Art und Umfang Ihrer Anfrage eine Leistung nach Maß. Geben Sie Ihre Bestellung online mit wenigen Klicks auf: einfach Bilddatei vom PC oder Smartphone hochladen, Fotoprodukt individuell gestalten und direkt nach Hause liefern lassen.

Wir sind das beste Fotolabor für alle, die Fotografie lieben

Written by the company

Unser Versprechen
Kunstvolle Fotografie verdient nur das Beste, deshalb vereinen wir modernste Technologien mit traditionellen Entwicklungsverfahren. Gemeinsam mit unseren Kunden verwandeln wir so jedes Motiv in ein vollendetes Werk – entweder online oder in unseren WhiteWall Stores auf der ganzen Welt. Unsere preisgekürte Galerie-Qualität beruht auf erstklassigen Trägermaterialien, hochwertigen Kaschierungen und handgefertigten Manufaktur-Rahmen. Seit unserer Gründung treiben uns die Leidenschaft für Fotografie und Premium-Qualität an. Als vierfacher Sieger des internationalen TIPA Awards tragen wir auch offiziell den Titel „Best Photo Lab Worldwide“.

Ihre Zufriedenheit liegt uns am Herzen!

Unsere WhiteWall Zufriedenheitsgarantie

Ihre Zufriedenheit liegt uns sehr am Herzen. Darum bitten wir Sie, uns umgehend zu kontaktieren, sobald etwas nicht Ihren Erwartungen entspricht. Gemeinsam werden wir eine Lösung für Ihr Anliegen finden – durch eine erneute Anfertigung des Produktes oder in Form einer Kompensation. Wir streben danach, unsere Leistung mit Ihrem Feedback kontinuierlich zu verbessern und Ihre Zufriedenheit auch in Zukunft sicherzustellen. Bitte senden Sie uns nach Erhalt der Ware innerhalb von zwei Wochen eine E-Mail an info@whitewall.com. Darin nennen Sie unter dem Betreff „Zufriedenheitsgarantie“ die Auftragsnummer sowie eine genaue Beschreibung des von Ihnen aufgezeigten Mangels. Bitte ergänzen Sie diese E-Mail um mindestens zwei aussagekräftige Fotos, damit eine erste qualifizierte Bewertung möglich ist. Gemeinsam mit unserem Qualitätsmanagement werden wir Ihren Fall analysieren, um unserem hohen Qualitätsanspruch auch weiterhin gerecht zu werden. Unser Kundenservice wird sich anschließend mit Ihnen in Verbindung setzen und schnellstmöglich eine Lösung finden.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(6,904)

1,868 reviews in the last 12 months

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Rated 5 out of 5 stars

Beyond top notch customer service

Beyond top notch customer service. I took advantage of the online consultation call and I was BLOWN AWAY.

I worked with Maxine. And she delivered results above expectations. I told her I’d just been to a gallery in Iceland and that I had been so impressed by how vibrant the colors in the prints were. I’m no professional and wasn’t sure my photo could deliver similar results. She then proceeded to walk me through the different mediums and paper types and even shared her screen while she made some adjustments for me in photoshop to hit the notes I was looking for! When I got the framed piece, my wife and I were stunned. We opted not to hang it up for now because it makes everything else on the wall pale in comparison. Couldn’t be happier with Whitewall and their service.

October 13, 2026
Unprompted review
Rated 2 out of 5 stars

Unprofessional

Unprofessional. Of the three photos I ordered as prints, two arrived without protective plastic corner guards. These are very expensive prints, and the service is supposed to be of the highest quality, but because of this, I think I’ll rule out this company for high-quality printing, since the prints can be damaged very easily.

October 31, 2026
Unprompted review
Rated 5 out of 5 stars

One does not see a barred owl every day

I captured a picture of a barred owl on a recent backpacking trip. I had to have a print to celebrate that memory. The quality of the print was amazing. The matting and frame were perfect and it was delivered in just a little over a week. I wish I could include a picture of it in my review

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Special size

WhiteWall was the only lab I found that could print the special 13.5×13.5 size I needed for a client order. Ordering was easy and the delivery was super fast. I didn't see the finished print myself since it went directly to my client, but being able to offer a non-standard size with that turnaround made the sale possible. I'll use WhiteWall again for special sizes.

October 25, 2026
Unprompted review
Rated 4 out of 5 stars

Technical question for WhiteWall

I am very happy White Wall, but not with this order of 1 photo. I first ordered it in: Metallic Ultra HD. I liked the photo so much that I ordered the more expensive Photo Print, Acrylic Glass. It looked as though it was a RAW unprocessed photo--highlights too great so glarish flower in the picture, etc. So, I was provided a refund for $290 and consulted with WW staff who recommended Hahnemuble Photo DSilk Baryta X. That came out disappointingly like the 2nd photo.
However, I am ready to move on. I know the Hahnemuble Baryta is recommended but am hesitant. I have a new photo, somewhat sharper that I want to order. Perhaps I should disable the SuperResolution and/or make some other adjustment with my next photo? Any suggestions?

October 10, 2026
Unprompted review
Rated 1 out of 5 stars

I have tried to contact you several…

I have tried to contact you several times about my order 30111003922024 one of my pictures colros bad did not fit the size it looks like wllmart did the work but wallmart looks better than me pay almost 100 dollars for the pix you have not tried to reach me . i have bought so many pics from you an very disappointed in the finished product. I thought you stand by your products but as all other companies something goes wrong you never hear from them again robin gerhardt

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed from Upload to Hanging Art

Very impressed with every part of the sale, from the user interface all the way to the extremely safe and protective packaging the item came in.

I utilized the enhancement SuperResolution and UltraHD for the Photo Print Under Acrylic Glass to great effect!

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Experience

I ordered 5 photographs. They arrived quickly, were well packaged and protected from damage and the quality was outstanding. I wont use anyone else for my work. Thank you!

October 26, 2026
Unprompted review

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