WH Smith PLC Reviews 

£4.39 for 300ml of orange juice.
How is that value for money?
You could buy a litre in any major supermarket for that!
Rude girl on the checkout, too.
I won't be going back.

WH Smith airport branch
We bought two international Three SIM cards from WH Smith at the airport for our Europe vacation. My husband's card worked perfectly. Mine did not work at all.When we called Three customer service, they admitted the SIM card had been left on the shelf too long, was discontinued, and was completely useless. They told us to return it to WH Smith.What followed was an incredibly frustrating experience. WH Smith told us to go to a Three store. The Three store told us to go back to WH Smith. Finally, we went back to the original WH Smith airport branch where we purchased it, only to be told there was "nothing they could do."Neither company was willing to take responsibility for selling a discontinued, non-functioning product. This completely disrupted our holiday. Unacceptable service from both Three and WH Smith. Avoid buying SIM cards here.

Extortionate prices in Birmingham airport made worse by missing price tags and signs obfuscated by stickers, so people end up confused by available deals.

"Smith's" sandwich brand have all ingredients at the front with empty bread at the back. Utterly misleading and terrible quality.

Not sure how any of this is legal.

Rip off prices T3 LHR. SHAVE Gel and blades, more than double Boots Prices.

Rip off prices at Gatwick airport south terminal. £2.49 for a packet of crisps £1.40 at Boots same brand. Lots of other products way overpriced. Boycott them!

Nearly 9am, Bristol Airport. Was going to buy my newspaper from here. No papers. None. I mean I can get them at 6am in my little home town. This is an airport!

Possible food poisoning from sandwich purchased budapest airport 1/12/2025

Airport prices an absolute rip off. Yes, operating in an airport will cost a little more than a high street but not enough to justify 4-5x price difference compared to high street. Only one reason their airport prices are so high - monopoly

Was intending to buy 3 bottles of juice, 300ml in Liverpool airport, price was over £14, couldn’t believe that prices had nearly doubled over night. This company is a complete rip off, sold their high street branches so that they can rip off customers who are a ‘captive audience’ in airport where we have little choice and cannot bring anything through security. AVOID WH Smith, cheaper to buy juice on the aircraft. Ridiculous. Shame on you WH Smith.

Gatwick WH Smith how much for a Turkish delight???

£2.49!!!!!!!!

Thieves.....

Know I know why WHSmiths is going down the drain. Disorganisation. No-one knowing anything, it is everyone elses job, not mine.
Service is terrible and shocking.

Bue bye WHSmith.... RIP.
You were great a long time ago. Not anymore.

Fantastic friendly staff - Alice was working incredibly hard and was still very friendly.

I had to send an DHL parcel from your Beaconsfield branch this morning and I have to let you know how great the staff in that branch are! They gave me so much help and advice and were knowledgeable and very patient. Great customer service! Thank you.

The 3 for 2 is a con a should have been charged £2 but got charged £7.98 instead as instead off £1 a bottle they were £3.99

RIP OFF = WH Smith

Today at Cologne, Germany Airport.
1x Bottle of sparling water 750ml.
Displayed at €5.10
Nothing special it's water.
At the checkout €5.35... - must be German or WH Smith inflation?

Super expensive, would explain why the shop was empty.

Unless I'm dying of thirst won't ever shop in with WH Smith again.

WHS sells TERRIBLE electronic products. I paid £21 for a 3-way phone recharging cable that only lasted 3 months. The two small connectors easily broke. They presumably sell them like that because they KNOW they will break and you will have to buy another. They only offer refunds in the first 30 days! Total con. Also, the first person I talked to was nice and appreciated my situation, but the manager wasn't interested and just brushed me off rudely. No investment in customer care I will never go there again if I can help it.

Low review score as my recent email has been ignored and quality of product.
I purchased a smallish magnetic white board. After a couple of uses the magnetic pen no longer attaches to the board. This cost £12.99, one of the most expensive boards I'd seen for the size but I'd hoped I was purchasing a quality product, not so it would appear. I have emailed yourselves with copy of receipt and photo of pen. I've not received a reply, disappointing customer service.

Wrong information. On looking for some second class stamps I pop into WH Smith in the Gyle Edinburgh at 16.40, only to be told that there were no none and that applied to the whole of the centre.
After trying Morrison's, the assistant told me to try the card shop, and he was right. I got my stamps no thanks to the male assistant in WHSmith.

Daughters coat ruined because of paint spillage that the staff hadnt cleaned up. Brand new expensive coat saturdated in blue paint and no one will take responsibility for this

Just need a stamp! I was about to fly at Heathrow T3 and wanted to post an item. I went to the Departures WH Smith / post office shop at 17.15 the post office counter was closed! I then asked at the till if I could buy a book of stamps and was told NO, but then told I could get them at WH Smith in Arrivals, which was back to the ground floor and a fair walk. I got there and once again was told they have no stamps/ no stamp books! Although there’s a machine over there, but it’s run out! There is no other alternative. Very poor service and if I was coming in from another county, not a good start and would consider Britain a third world country.

No customer / poor / non existent service, no one cared! Letter never posted! How rubbish these people are. Totally disgusted.