Wicked Jackpots Reviews 

77
•
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Not recommend this site,it's takes ages to get your withdrawal to PayPal, bad customer service also,I still didn't get withdrawal waiting already more than week Username kristine22 I already spe... See more

Company replied

Rated 3 out of 5 stars

I have been visiting this site a while know and do enjoy the games,was having frequent wins big and small but recently found after depositing £1500 over a week period there was no wins nothing so rece... See more

Rated 1 out of 5 stars

Emails unanswered, no bonuses, no cashback, vip manager non starter, after 2 years on this site I've all but given up as it just goes from bad to rubbish. Good for newbie but us long term members get... See more

Company replied

Rated 2 out of 5 stars

I used to play here regularly and was a vip member for few months but they remove me from vip list without a reason when I should be on upper level of VIP status. I deposit and play regularly and... See more

Company details

  1. Events & Entertainment

Written by the company

The answer is YES! The site knows how to value its players, by welcoming them with an interesting Welcome package. Then, the party continues with hot offers and bonuses. Watch out for the daily, weekly, monthly and special treats on the promotions page.


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You should know

2.1

Poor

TrustScore 2 out of 5

77 reviews

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No recent history of asking for reviews

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2.1

All reviews

(77)

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Rated 2 out of 5 stars

Good site and lots of games however I…

Good site and lots of games however I have been waiting on a payout of over £4000 since Friday, I have been a member for around 10 years and never had a problem but also never had a win this large… keep asking for verification documents even though I have had many withdrawals, I have sent all documents provided but still waiting. Got a feeling theyre trying to find a way not to pay out. If the money doesn’t go into my account today it will be closed and I would never recommend

March 1, 2025
Unprompted review
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Reply from Wicked Jackpots

Hello Michelle, 

We are sorry to hear that there has been any disruption caused by our verification process. I can assure you that the verification is not meant to delay or withhold your winnings, but rather an obligation we must adhere to with no exceptions.

As we hope you can understand, like all reputable operators in our industry, we are required to complete regulatory checks to verify a customer’s details at different points in their journey with us.  

This does require us to request various types of documents that must meet both our internal standards and that must also ensure we comply with all our regulatory obligations; this is how we create a safe and fair gaming environment for all our customers.

We are more than happy to investigate your case to see If we can get the matter resolved in a timely manner and have reached out to you via the Trustpilot form to collect some more details.   

Kind Regards,
Wicked Jackpots Team

Rated 3 out of 5 stars

I am waiting for my withdrawal of £540.

I am waiting for my withdrawal of £540.

I have sent emails and not heard anything back at all!!

Username is pritpal2311

Please urgently respond as nobody has replied to me.

March 13, 2024
Unprompted review
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Reply from Wicked Jackpots

Hi Pritpal!

Thank you for sharing your feedback we greatly appreciate it and are always looking for ways to improve our customers' experience.

We are proud to say that we have been processing withdrawals seven days a week for some time now, but we do acknowledge that our weekend service is currently operating at a reduced capacity due to external factors beyond our control.

We recognize the importance of timely withdrawals and are excited to announce that we are introducing internal enhancements to our service to make withdrawals even quicker and more consistent for our beloved members.

We have reached out to you privately for some account information and would be happy to look into this for you and see if there anything we can do to improve our service and your experience of the site.

Kindest Regards,
The Wicked Jackpots team!

Rated 1 out of 5 stars

Won’t pay out my winnings £2360 I have…

Won’t pay out my winnings £2360 I have called customer service tell them I am wating for a new passport to verify my account account now blocked users name Skedd11

February 4, 2024
Unprompted review
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Reply from Wicked Jackpots

Hi Eleanor!

We are sorry to hear that our verification process has caused any inconvenience.

As a trusted operator in our industry, we must perform regulatory checks to verify our customers' details at different stages of their experience with us.

To ensure a secure and fair gaming environment, we request various documents that satisfy both our internal policies and regulatory obligations.

Although we recognize the potential disruption, we believe it is essential to maintain a responsible gaming experience for all.

We are eager to investigate your case and resolve it as quickly as possible. We have contacted you privately to collect more information.

Best Wishes,
The Wicked Jackpots team!

Rated 1 out of 5 stars

Everything ok for a week then needed…

Everything ok for a week then needed bank statment sent this in november been pending and pending keep asking why and its give 5 days,last emsil i sent i asked why its stilll not done and my 70 pound not paid they blocked my account keep well away fsr to msny online casinos are robbing people

November 17, 2022
Unprompted review
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Reply from Wicked Jackpots

Hello Angela,

Thank you for your review.

Can you please provide us your username so that we can assist you?

Kind Regards,
Loyalty Team at Wicked Jackpots

Rated 1 out of 5 stars

I can’t believe my experience tonight

I can’t believe my experience tonight, ok I haven’t used this site for a while, but it excepted my first deposit by PayPal then wouldn’t so used my bank first time no problem then that was a no no afterwards What a shower of …. Probably why I stopped using it in the first place

December 8, 2022
Unprompted review
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Reply from Wicked Jackpots

Hello Chrissy,

Thank you for your review.

We're sorry to hear of your unpleasant experience with us.

Could you please provide us your username so that we can assist you?

Looking forward to hearing from you.

Kind Regards,
Loyalty Team at Wicked Jackpot

Rated 3 out of 5 stars

Withdrawal s need to be quicker .deposits are took straight away . So no reason why Withdrawal s cant be paid back as quick …

Enjoy playing games I'm a regular to site . Sadly never had to wait for my winnings till now. Still waiting . 888 there sister site and pkay ojo pay out straight away if you use oaypal .I feel a fun site to play but need to up there game on with winnings being paid . Don't know why ? Used to be very efficient.

July 25, 2022
Unprompted review
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Reply from Wicked Jackpots

Hello Sonya,

Thank you for your review.

Please note that withdrawals are normally processed within 48 business hours and once released from our side, it takes 3-5 working days to reach your bank account depending on your payment method.

Do note that PayPal & Visa Direct cards usually receive the funds within 24 hours once it has been released from our side.

Unfortunately, there was an issue with the Payment provider which delayed some withdrawals.

Although this is out of our control, we sincerely apologise for this.

Please provide us your username so that we can check on your account.

Kind Regards,
Loyalty Team at Wicked Jackpots

Rated 1 out of 5 stars

Completely locked me out for no reason…

Completely locked me out for no reason what so ever still 20 pounds in account too ,🤬🤬🤬🤬🤬 user name hbissett

March 4, 2022
Unprompted review
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Reply from Wicked Jackpots

Hello Hayley,

Thank you for your review.

As mentioned in our email, we could note that you've managed to log into your account and play.

Please let us know if you encounter any further issues.

Kind Regards,
Loyalty Team at Wicked Jackpots

Rated 1 out of 5 stars

Withdrawal takes ages

Not recommend this site,it's takes ages to get your withdrawal to PayPal, bad customer service also,I still didn't get withdrawal waiting already more than week

Username kristine22

I already speak with them before couple times there is just promises nothing else, to get withdrawal you need ages to make deposit and take money it's takes seconds

January 21, 2022
Unprompted review
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Reply from Wicked Jackpots

Hello Kristine,

Thank you for your review.

Please note that the relevant team has reached out to you to assist you further.

Please liaise with them directly.

Kind Regards,
Loyalty Team at Wicked Jackpots

Rated 1 out of 5 stars

Awful site now the moment you are due a…

Awful site now the moment you are due a win the game crashes paid £1.44 for two safes then get 4 and twenty free spins and won £2.00 avoid

October 18, 2021
Unprompted review
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Reply from Wicked Jackpots

Hello Mandy,

Thank you for your review.

Can you please provide us your username so that the relevant team can check on your account?

Kind Regards,
Wicked Jackpots Loyalty Team

Rated 1 out of 5 stars

unhappy

This site use to be amazing with rewards , loyalty , bonues daily. .
As soon u get Loyalty u get nothing ... User-name _ Angelawait

September 23, 2021
Unprompted review
Wicked Jackpots logo

Reply from Wicked Jackpots

Hello Jennifer,

Thank you for your review.

The relevant team has sent you an email to address your Loyalty concern.

You may reach out to them directly for any further queries.

Kind Regards,
Wicked Jackpots

Rated 1 out of 5 stars

DO NOT TAKE OUT THE WELCOME BONUS!

DO NOT TAKE OUT THE WELCOME BONUS!! Last night I played for over 5 hours and I was winning good little amounts untill I realised that all my winning was going towards Bonus funds only they don't tell you how much you have left to wager before its actually your cash it's dead money. This morning I should have had 5 free games spins I waited for 6 mins as that time said I had 6 mins left to get the spins I went back on to check if it was ready and it now says 10 hours proper rip off site. And now because I've come here to write a review I can garentee my account will be flagged to not win a penny definitely will not be playing on this site no more. absolutely disgusting.

July 17, 2021
Unprompted review
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Reply from Wicked Jackpots

Hello Kyle,

Thank you for your review.

Can you please provide us your username so that we can check on your account and get back to you accordingly?

Kind Regards,
Wicked Jackpots

Rated 1 out of 5 stars

Pathetic customer service, won't pay out your winnings

I am really angry that I have still not received my winnings, I received a confirmation email for the withdrawal on 18th March but the money hasn't gone into my PayPal account and I have been chasing it up for days and being fobbed off and passed around by support, been told 3 times now to wait 72 hours, it's been more than that and still getting nowhere. I do not recommend this casino or any 888 casino, I'm still waiting on payouts from 5 of their other sites as well as wicked jackpots. They owe me well over £200 now and bearing in mind what a drop in the ocean that is for them, they aren't half reluctant to part with it. I can't see anywhere to reply to your comment but username is cbransby11, please sort this out as I'm at my wits end.

March 23, 2021
Unprompted review
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Reply from Wicked Jackpots

Hello Carole,

Thank you for your review.

We would really appreciate if you could provide us your username so that we can check on your account.

Kind Regards,
Wicked Jackpots

Rated 3 out of 5 stars

I have been visiting this site a while…

I have been visiting this site a while know and do enjoy the games,was having frequent wins big and small but recently found after depositing £1500 over a week period there was no wins nothing so recently I have been disappointed with the site....on the flip side I have been awarded some great prizes,free spins and chocolates over time spent on the site,spent £350 today no wins higher then £1.50 -£2.40 let’s hope it picks up or I will be following others an going else we’re✌️

January 29, 2021
Unprompted review
Rated 5 out of 5 stars

You can win

Made a deposit of £25 and won £7500,on top of that was congratuled bye wicked jackpots who sent me a chocolate hamper and dealt with my withdrawal request in a timely manner to which I'm greatly appreciate off.

December 18, 2020
Unprompted review
Rated 1 out of 5 stars

don't play this site they give you so…

don't play this site they give you so much then it all stops no wins until they take it all back just played £70 on fishing frenzy not one free spin played the other day played£100 guess what no bouns 0 balance there all the same and us mugs keep playing they are laughing at us time to stop so much for random play its a fix

December 17, 2020
Unprompted review
Rated 2 out of 5 stars

I used to play here regularly and was a…

I used to play here regularly and was a vip member for few months but they remove me from vip list without a reason when I should be on upper level of VIP status.
I deposit and play regularly and mostly deposit over thousand every month. When i asked them for a reason they said playing regularly is not only thing count towards vip membership.
If it's not then I don't what else you do when you play online slots.
I stopped playing because they don't have any attractive bonuses or tournaments on their site and they have much less games selection then other casinos on same network. So It gets very boring.

there are much better casino slots sites to play.

August 10, 2020
Unprompted review
Rated 1 out of 5 stars

Don't waste your time and money

This is one of the worst site on 888 network. First thing they don't have many games which you find on other 888 casinos with better payouts because they don't want you to win anything.I made my first deposit of 500 and got 50% deposit of 250. I have tried few different games and not a single game hit any bonus or free spins rounds, I even tried rainbow riches reels of gold for Big bet play £25 big bet and still not hit any bonus round, when big bet games should have higher RTP.
my Cash balance slowly come down to zero and with bonus you need to wager 50 times so its hard to convert and complete wagering requirement because their games don't pay.
I received vip invitation with bonus but I'm not going to deposits a single penny on this site now.
And other thing they remove games from their sites without any notification to players I was to playing game Goldorado where if you collect 8 coins you'll get bonus round So i thought at least this will pay me something back.
I was playing this game in the night and collected 4 coins then went to sleep but the next day want to continue to play that game I couldn't find it because they remove that game, again you can see that they don't want to give you any chances of winning.
I contacted customer service about it and in return they game me 20 free spins with the cap of £1 ? don't know what they were thinking.

There are better casino out there to play even 888 have few much better casinos then this Like Winkslots and Jazzy spins they much bigger selection of games.

SO stay away from this if anyone thinks I just had a bad run then go and give it try with small deposit you'll know.
I have played on many sites and never had a experience like this.

March 28, 2020
Unprompted review
Wicked Jackpots logo

Reply from Wicked Jackpots

Hello Sunny,

Thank you very much for your honest review.

I am very sorry to hear that your experience with us was not the best one. As for the points you mentioned, I would personally like to look into your account and game play.

If you can email me at Matt@bestloyaltyteam.com with your username, I will be happy to check on your account and assist you.

Looking forward to hearing back from you.

Kind regards,

Matt
Best Loyalty Team

Rated 5 out of 5 stars

Love this site

Love this site. Stick with it, because once you reach VIP the benefits are amazing, including a personal VIP manager who always goes above and beyond (thanks Matt). I’ve won biggish a few times. On my first big win Matt even sent me a gift to congratulate me! Games are good too, site very rarely goes down. It’s up to date games and new games are added regularly. Very easy to play on mobile. Topping up takes about 30 seconds. I’ve tried other sites before but I’m sticking with this one. Your treated like a person and not just a player, and that’s priceless.

December 11, 2019
Unprompted review
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Reply from Wicked Jackpots

Hey Nicola,

Thanks a lot for the review.

I am very happy to hear that your experience with us has been a positive one and you can be assured that we will do more to make your journey with us a memorable one.

Good luck on the games.

Kind regards,
Matt
Best Loyalty Team

Rated 1 out of 5 stars

Thieves

Signed up via Topcashback as I was looking for a new site to play roulette on. Deposited and completed the required wagering however cashback did not appear. I've waited several months now and Topcashback have chased only to be told that Wicked Jackpots have decided to cease their marketing relationship and so will not be paying any of their owed cashback payments.

This is no different to theft in my mind as Wicked Jackpot are scammers trying to walk away from their debt.

April 16, 2019
Unprompted review
Wicked Jackpots logo

Reply from Wicked Jackpots

Hi there,

Thanks a lot for your review.

I am very sorry to hear about what happened. If you can please provide me with your username, I will be more than happy to have a look at your account and sort this for you. I will do everything in my powers to make your experience with us a better one.

Kind regards,

Matt
Wicked Jackpots
VIP Manager

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