Will’s Toy Shop Reviews 

880
•
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

I ordered Beanstalk a Charlie Bears teddy late onSunday evening. Teddy arrived well packaged (boxed) Wednesday lunchtime ( and what a gorgeous bear he is) This was amazing service as I've ordered dire... See more

Rated 5 out of 5 stars

This place makes me think it has all the positives, leaving no negatives behind. I know the owner who is very professional and amazing at his job, the workers there are an absolute gem! I woul... See more

Rated 5 out of 5 stars

The staff are very enthusiastic about a variety of products sold in store from Pokemon, Lego and board games they have an in depth knowledge of all. I recently enjoyed an event and was nervous about i... See more

Rated 5 out of 5 stars

Wonderful customer service. I ordered a Charlie Bear that was on sale, it arrived speedily, well packaged and in perfect condition. I have already placed a second order. Will's Toy Shop welcome email... See more

Company details

  1. Toy Store
  2. also in
  3. Collectibles Store
  4. Game Store
  5. Hobby Store
  6. Trading Card Store

Written by the company

Scottish toy shop, based in Aberdeen, we sell a great range of toys and gifts, including pocket money and party bag toys.


Contact info

4.8

Excellent

TrustScore 5 out of 5

880 reviews

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1-star

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(880)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful Experience!!

This place makes me think it has all the positives, leaving no negatives behind.

I know the owner who is very professional and amazing at his job, the workers there are an absolute gem!

I would recommend this to everyone who has not heard of this place before!

May 7, 2026
Rated 1 out of 5 stars

Wouldn’t recommend at all.

Staff were quite rude. Tables in the middle of the shop, for Pokemon games, making it inaccessible for anyone in a wheelchair.
Staff member wasn’t only rude to myself, but to the CHILDREN playing a Pokemon game telling them to stop talking to one another and play the game (there was 2 sets of 2 children playing)
Wasn’t interested in taking my daughters pocket money ( £4.50 in 20p)

Wouldn’t go back ever again due to their attitude. Pokemon is well priced but everything else seemed quite a bit above retail elsewhere.

Would never recommend. We left without making a purchase down to her attitude.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing game

Amazing games ,amazing staff do fell sorry for them when they get entitled people thinking they are still post office customer service

August 7, 2025
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Rated 5 out of 5 stars

Great experience

The staff are very enthusiastic about a variety of products sold in store from Pokemon, Lego and board games they have an in depth knowledge of all. I recently enjoyed an event and was nervous about it but they made it a great experience. True enthusiasm for product really shines through

February 22, 2026
Rated 1 out of 5 stars

This shop will cancel your order for no…

This shop will cancel your order for no good reason

February 17, 2026
Will’s Toy Shop logo

Reply from Will’s Toy Shop

We’re very sorry that you are disappointed.

As we explained in the email, the link for the product you ordered was not intended for public use and therefore the order could not be processed.

We appreciate that this is disappointing. However, we acted promptly in communicating with you and in processing your refund.

We do feel that a one-star review is unfair in this situation. Other customers who experienced the same issue contacted us directly, which allowed us to resolve matters quickly for them. We cannot see any record of you reaching out to us prior to leaving the review

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Rated 5 out of 5 stars

Simply brilliant

Simply brilliant. Very clear website and straightforward ordering process. Excellent price for the item I ordered. It was dispatched quickly arrived very promptly. Honestly couldn't fault Will's toy shop at all!

December 8, 2025
Rated 5 out of 5 stars

Charlie bear

I ordered a charlie bear. It arrived very well packed, the bear was in perfect condition. Amazing price too. Thank you

November 19, 2025
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