My suit order arrived in good time through expedited shipping. Although the size was too small to fit, The material was great and came just as advertised. Asked for a replacement and got to keep my... See more
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Excellent customer service experienced from Michael at Wilsons Jackets who swiftly processed a refund for me. This was only due to an unforseen delay to the production of an item i ordered which... See more
The customer service is great, but this company is awful, "6-9" days is a LIE. I got it after 3 weeks of purchase, they didn't ship it after 10 business days. Very disappointing. I did get some money... See more
Hi my name is Cris Espinal and the website Wilsonjackets is pretty well put from the looks of it the layout of everything could be better though.
4.2
Great
107 reviews
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Replied to 100% of negative reviews
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My suit order arrived in good time…
My suit order arrived in good time through expedited shipping. Although the size was too small to fit, The material was great and came just as advertised. Asked for a replacement and got to keep my first order and only paid a small amount of shipping to get a new one sent out. While i may have missed my opportunity to wear this suit myself for halloween, my daughter fit in it perfectly and was super excited to wear it! Would reccomend to anyone. Just get your sizing right!
October 26, 2026
Unprompted review
Really great quality!
October 28, 2026
Unprompted review
Hi my name is Cris Espinal and the…
Hi my name is Cris Espinal and the website Wilsonjackets is pretty well put from the looks of it the layout of everything could be better though.
October 26, 2026
Unprompted review
Excellent customer service experienced…
Excellent customer service experienced from Michael at Wilsons Jackets who swiftly processed a refund for me.
This was only due to an unforseen delay to the production of an item i ordered which couldnt be fulfilled in time as I required it for a birthday gift. I am sure that the product would have been of good quality had I been able to persevere.
Sincerest thanks to Michael who dealt with this for me with kindness and speed.
October 20, 2026
Unprompted review
DO NOT TRUST THE DELIVERY DATE
The customer service is great, but this company is awful, "6-9" days is a LIE. I got it after 3 weeks of purchase, they didn't ship it after 10 business days. Very disappointing. I did get some money back for that, but still very upset since returning it would cost me money.
October 20, 2026
I ordered a jacket from this company
I ordered a jacket from this company. And when I reached out to customer service. They were kind prompt and gave me all the details I needed.. I even had the sales rep I was communicating with personally heck on my order status.. they did a greatjob
October 10, 2026
Unprompted review
The item I ordered wasn't as expected
The item I ordered wasn't as expected. The customer service team promptly addressed my concern and resolved the issue. I am very pleased with how easily they made sure I was satisfied.
October 3, 2026
Unprompted review
Reply from Wilsonjackets
Thank you for your review! We're glad our customer service team was able to address your concern quickly and make sure you were completely satisfied. We appreciate your support and look forward to serving you again!
Professional and Attentive Customer Support
Extremely professional and attentive costumer service. Responded quickly to my inquiries, and they were willing with me to facilitate international shipping and to make sure the product was to my liking. Could not have asked for more helpful and kind communication and support.
September 28, 2026
Unprompted review
Reply from Wilsonjackets
Thank you so much for the kind feedback! We’re thrilled to hear you had a great experience with our international shipping assistance and customer support. We truly appreciate your business and hope to welcome you back soon!
Buyer Beware: What you see is NOT what you get.
The posted pictures are not the jacket you will get. The materials are different, the colors are considerably off or completely different (the green lacing on my jacket was a yellow yarn), and you will not receive embroidered patches but rather iron on vinyl that was peeling out of the package. The only thing that salvaged a 2-star rating was the company giving me a partial $20 refund instead of just taking my money and ghosting me. When reaching out via email to voice my disappointment with this jacket, they blamed all of the corners cut on their overseas manufacturer. If they are aware that the product has been cheapened in order to still turn a profit, at least change your photos to match what you will be getting instead of keeping depictions of an item that you will never receive.
I will not be buying from this company again as there isn’t a guarantee that you’ll be getting a product that does anything more than loosely resemble the picture at best.
September 21, 2026
Unprompted review
Reply from Wilsonjackets
We completely understand your concerns, and we sincerely apologize that your experience with us did not meet your expectations. This was never our intention, and we truly value your feedback, as it helps us identify areas where we can improve our products and services.
The partial refund we offered was intended to provide an alternative resolution and save you the additional expense and inconvenience of an international return. It was never meant to dismiss your concerns or avoid addressing the issues you raised. Once you agreed to the refund, we processed it accordingly. Had we known that you were still dissatisfied with the resolution, we would have been happy to explore other possible options to assist you.
We also take your feedback regarding our product listings and manufacturing process seriously, and we will take it into consideration as we work to improve our product presentation and overall customer experience. While we understand that reviews like these can affect our business, we respect every customer's feedback, regardless of its nature, because we believe it helps us learn, grow, and identify areas where we need to improve.
Once again, we sincerely apologize that we were unable to provide the experience you expected from us, and we appreciate you taking the time to share your concerns.
Order Replacement
I ordered an item that ended up being too small. I contacted Eilson Jackets and they quickly responded with a reasonable solution. I look forward to receiving my replacement item and I am confident that if I experience any other issues that they will quickly resolve them.
September 25, 2026
Unprompted review
Reply from Wilsonjackets
Thank you for sharing your experience! We're glad our team could quickly assist you with your sizing resolution. We appreciate your trust in us and hope you love your replacement item!
I was able to get a full refund…
I was able to get a full refund because suit was not going to arrive in time for event.
September 21, 2026
Unprompted review
Reply from Wilsonjackets
Thank you for taking the time to leave a review! We're glad our team could assist you smoothly with your refund request. We truly value your support and hope to serve you for future events!
Reply from Wilsonjackets
Thank you so much for your kind words! We’re delighted to hear that you found the product beautiful and well made. We appreciate your support and look forward to serving you again!
I ordered a shirt (size large) which is…
I ordered a shirt (size large) which is usually the size that fits me however in this instance it was too small.
You advised me to keep the shirt and for $40 you would send me a replacement in size extra large. Today you advised me that the larger shirt was ready to ship. I am pleased that you took care of the problem and I look forward to receiving the larger size.
September 11, 2026
Reply from Wilsonjackets
Thank you for your feedback! We’re glad our team could assist with your exchange request and get your replacement ready to ship. We appreciate your patience and look forward to serving you again!
Good quality size runs small
Good quality, had an issue with size but customer service fixed the problem fast and professionally.
September 9, 2026
Unprompted review
Reply from Wilsonjackets
Thank you for your review! We're glad our customer service team resolved your sizing concern quickly and professionally. We really appreciate your support and hope you enjoy your item!
Love the Fish Dress from Below Deck!
Love the Fish Dress from Below Deck!! I live in California, the dress was a hit
I recieved the dress in no time
Packaged nicely!!! Perfect
May 12, 2026
Unprompted review
Reply from Wilsonjackets
Thank you so much for the wonderful review! We're thrilled to hear that the Fish Dress was a hit and arrived promptly. We truly appreciate your support and hope to serve you again soon!
Item is exactly as described - It’s perfect!
I bought the cotton Yellowstone Rip Wheeler jacket for my Halloween costume and it seems to be exactly as described. It’s gonna work perfectly for what I am planning.
September 1, 2026
Unprompted review
Reply from Wilsonjackets
Thank you for your review! We're glad to hear the Yellowstone Rip Wheeler jacket was exactly what you needed for your Halloween costume. We appreciate your support and hope you have an awesome Halloween!
Daisy print jacket/cardigan
I received exactly what I ordered for. Design, fabric and fit were excellent.
August 1, 2026
Unprompted review
Reply from Wilsonjackets
Thank you for the wonderful review! We're so glad you loved the design, fabric quality, and fit of your Daisy print jacket/cardigan. We look forward to serving you again soon!
Great service
Fast response and very collaborative resolution of my issue.
August 29, 2026
Unprompted review
Reply from Wilsonjackets
Thank you for sharing your experience! We're happy our team provided a fast response and helped resolve your request smoothly. We truly appreciate your support!
Take time to make the delivery
June 30, 2026
Unprompted review
Reply from Wilsonjackets
Thank you for taking the time to review us! We appreciate your feedback regarding delivery time and are glad your order arrived safely. We hope to serve you again soon!
Reply from Wilsonjackets
Thank you for your feedback! It's awesome to hear that you're loving your jacket and already getting compliments on it. We appreciate your support and look forward to your next visit!
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