Windle LAB Reviews 

42
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

My third visit to Windle and now wouldn't go anywhere else. I am so happy with Paul's restyling of my hair. The nourishing shampoo and conditioner I have been using has also made a fantastic diffe... See more

Rated 1 out of 5 stars

I bought a bundle, and the products might be wonderful but how would I know as I can't open them. I spent about an hour trying to release the plungers then handing over to someone else to try. They ev... See more

Company replied

Rated 5 out of 5 stars

If you want a haircut that elevates your look and is unique to you then go to Windle London. The staff are all lovely, the atmosphere relaxed, and the services are top level. I highly recommend the ha... See more

Rated 5 out of 5 stars

Wow, what an amazing product, just wish I had found it sooner . As a 78 year old woman who beat cancer, I lost my hair, when it grew back it was much thinner and I couldn’t do much with it, I saw this... See more

Company replied

Company details

  1. Hair Product Store
  2. also in
  3. Hair Salon

Written by the company

Windle LAB creates natural haircare products for eternally beautiful hair. We’re relentless in the pursuit of efficacious and solution driven haircare. Our products are made in our UK based lab and are cruelty free and derived from natural ingredients, known to promote shine and reinvigorate hair.


Contact info

4.1

Great

TrustScore 4 out of 5

42 reviews

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4.1

All reviews

(42)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought a bundle

I bought a bundle, and the products might be wonderful but how would I know as I can't open them. I spent about an hour trying to release the plungers then handing over to someone else to try. They eventually, after about an hour managed to open two of them. What has gone wrong with the packaging? It can't just be me.

November 1, 2026
Unprompted review
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Reply from Windle LAB

Hi Eleanor,

We’re really sorry to hear you’ve had difficulty opening the pump applicators on your products. This certainly isn’t the experience we want for our customers.

We’re surprised to hear you’ve experienced such difficulty with the pumps, and we’ll certainly look into whether there may be an issue with the packaging.

We only wish you’d contacted our customer service team directly, as we’re always just a phone call or email away and would have been more than happy to help straight away.

Please do get in touch with us so we can arrange replacement pumps for you, free of charge, and ensure you can finally enjoy your products.
E: orders@windlelondon.com
T: 01768891394

Kind regards,
The Windle LAB Team

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Rated 5 out of 5 stars

My third visit to Windle and now…

My third visit to Windle and now wouldn't go anywhere else. I am so happy with Paul's restyling of my hair.
The nourishing shampoo and conditioner I have been using has also made a fantastic difference to the condition of my hair.
You are made to feel very welcome and I now enjoy having my hair shampooed as the reclining seats are so comfortable with no neck ache!
I had my hair shampooed by Hope on this last visit and it was the best ever.
All in all a fabulous salon ☺️

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Takashi saved my hair (and my sanity!)

I first visited Windle yesterday following a recommendation from a friend. I had been to a Chelsea salon a couple of days before who had managed to turn my hair almost jet black. The reason for initially visiting the Chelsea salon was that I had a few strands of white hair that, in fairness, could not really be seen as they were hiding between my natural blonde highlights (I am 45 and had never dyed, highlighted or done anything to my hair before and my hair is naturally light brown/dark blonde). The Chelsea salon had stated that they would use a “transparent” product on my hair that would neutralise the whites and which would not change my hair colour at all- so I agreed. I came out with jet black hair. I was devastated. Luckily, my friend recommended I see Takashi at Windle who is AMAZING. He managed to turn my hair back to my natural colour (by highlighting/toning)- a lot of other hairdressers/colourists had told me there was nothing I could do for at least another 6 weeks.
Takashi was so kind, caring, patient and extremely knowledgeable. All the staff at the salon were charming too. Again, Takashi is an AMAZING colourist and wonderful person

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

The best salon I have ever visited.

If you want a haircut that elevates your look and is unique to you then go to Windle London. The staff are all lovely, the atmosphere relaxed, and the services are top level. I highly recommend the hair products too for unparalleled shiny hair full of movement and smelling delicious. Paul Windle cuts my hair but the whole experience feels much more than just a haircut. I always leave feeling the best version of myself with a cut that works for me, leaves my hair looking healthy and fills me with confidence.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

I needed Customer Services to help me…

I needed Customer Services to help me out with a complicated order. What an amazing service - almost by return they had sorted the order and despatched it. The order arrived next day. A superb service, the products I ordered are amazing, fully recommend their use

November 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Paul is a Master

Paul is a Master!
Each time I have a haircut it turns out superb! My curly hair are too difficult for a hairdresser to achieve a slick outcome however, Paul through his talent is always successful!!
Windle products I used so far are easily adopted by my hair and I am happy with the texture provided. Regarding the atmosphere and the politeness of the staff at the salon I was surprised as I did not encounter any “attitude” you frequently get from other famous salons. I wholeheartedly recommend Windle salon.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Windle renewed my hair!

I am a curly woman and it is not easy to find a product. So when I started using the serum and the curly cream I was so thankful! The products start out with an amazing fresh smell. They don't create patches, are not oily they don't stick, they leave my hair fluffy, voluminous, shiny and very well styled. I am hooked in Windle products!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous products and services

I have been using the Fortifying range for six months now and I can honestly say there is a significant improvement in the quality of my hair, it looks and feels thicker. I always prefer to air dry my hair and since using the Windle products the hair is shiny and bouncy without adding any sort of heat or styling it in any way. Regular hair cuts add to the shape and wavy style (thank you Paul!!). The styling products are brilliant as well. When I want to give the waves a curly definition, I use the Curl Enhancer cream and it’s an instant effect. I love the philosophy of their products, the fact that there are refill options, less plastic, they’re vegan, but most importantly they’re based on actual research and work done with dermatologists and chemists.
I’ve never been one to keep to a strict regime of hair care and having a hair cut every three months. I’ve never even stuck to a certain hair care range, never saw the benefit and always wanted to see what else is out there. But I’m sold on the Windle products and the salon, the quality of the products and expertise of Paul and his team have honestly been a game changer for my hair and my self esteem, really. Thank you!

April 19, 2025
Unprompted review
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Reply from Windle LAB

Hello Gloria, Thank you for taking the time to leave us such a fantastic review. The benefits of persevering with a haircare routine are huge, which you can now see for yourself.
Happy to hear that you have finally found what works for you, and we look forward to welcoming you into our salon again Gloria.

Kindest regards
Team Windle

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Rated 3 out of 5 stars

Buy the bundle first & find out what works for you as I find their products overpriced

I bought the bundle and will give the shampoo and conditioner 3 stars. Nothing special at all
The curl enhancer I will give 1 as the curls that were slightly enhanced went a bit brittle & disappeared after half an hour. The thickening cream did nothing at all so those two I will give 2 stars but the invisible spray which doesn’t seem to be mentioned in any other reviews seemed to make my dry blonde ends look stronger & less frail so I might be buying more of that.
5 products and only one I liked. Very disappointing !
I think 3 stars overall is very fair

April 1, 2025
Unprompted review
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Reply from Windle LAB

Hello Vickie, I'm sorry to hear that you didn't find our products suited to your hair type. We understand that each type of hair is unique, and it's not a one-size-fits-all approach with haircare. However, I would say that the Fortifying shampoo & conditioner have a cumulative effect, and to persevere a little longer to see the full thickening benefits they can bring to your hair. I'd also advise that with the thickening cream and curl enhancer, you try again using a little more product. As I mentioned, each hair type is unique, and the amount needed to see the instant results differs from person to person, depending on hair texture.
If you would like to try again with more of the Curl enhancer and Thickening cream, please contact our customer services team, where one of my colleagues will be happy to facilitate this for you.
Our Invisible day & night spray not only works as a fantastic strengthening, leave-in moisturiser. It also contains UV protection. This will be a bonus for your blonde hair Vicki as it will also protect it from further protein loss, which can make hair feel extremely dry and brittle.

Kindest regards
Team Windle

Rated 5 out of 5 stars

Just WoW

Wow, what an amazing product, just wish I had found it sooner . As a 78 year old woman who beat cancer, I lost my hair, when it grew back it was much thinner and I couldn’t do much with it, I saw this thickening cream, gave it a try, such a game changer, my hair looks fabulous, thicker, shinier and I’ve had so many comments, best money I’ve ever spent, thank you Windle Lab

March 3, 2025
Unprompted review
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Reply from Windle LAB

Hello Stephanie, Thank you for your glowing review of our Thickening Cream. It's a superb product, and we couldn't agree more, it does what it says :)
Happy to hear that you're enjoying the results it brings.

Kindest regards
Team Windle

Rated 5 out of 5 stars

Incredible products

Incredible products! I had problems with traction alopecia and Windle Lab products have made my hair grow back.

December 2, 2024
Unprompted review
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Reply from Windle LAB

Hello Francesca,
we are thrilled to hear that the Windle LAB products are providing the results you were searching for.
Thank you for your kind words.

Kindest regards
Team Windle

Rated 5 out of 5 stars

The best product I have ever used

I've been using the Fine Curl Enhancer for a couple of months and am completely in love with it! It is the best product I have ever used on my fine, thinning (I'm in my 70s), curly hair. My hair is no longer the mass of frizz it has been for most of my life. This miraculous cream has transformed the frizz into bouncy curls. It has replaced 3 products - mousse, volume spray, and curl cream - and I am so glad I've discovered it! Thank you, Windle! (And thanks for the free postage - much appreciated!)

October 15, 2024
Unprompted review
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Reply from Windle LAB

Thank you for taking the time to leave your review on the Windle LAB Curl Enhancer. I'm so pleased we have helped reduce your use of so many products to only one! It's fantastic to hear.
Kindest regards
Team Windle

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Rated 5 out of 5 stars

Windle London Lab are the by far the…

Windle London Lab are the by far the best in the hair industry. Paul, the Director of Windle, has curated his artwork and his knowledge of hair and ingredients to create an amazing lab, where all the products leave your hair feeling nourished, full of volume and healthy. They have a range of different products which I swear by. For example, I have naturally curly hair and the Invisible Day and Night Spray is absolutely incredible and the product is also a detangler too, which helps massively as I have curly hair and it does matte after washing. I won’t use any other products. I could go on about each product as I love these products so much, they’re simply that fabulous.

Love yah Windle!

September 18, 2024
Unprompted review
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Reply from Windle LAB

Hello Jade, Thank you for taking the time to leave your glowing review. We are happy to hear that you love the results you're seeing using our Windle LAB products.
Kindest Regards
Team Windle

Rated 5 out of 5 stars

I had a problem with a windle product…

I had a problem with a windle product but have been very impressed with their customer service department. I spoke with an extremely pleasant lady who could not have dealt with my issue more efficiently than she did.
Well done windle.

September 9, 2024
Unprompted review
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Reply from Windle LAB

Hi Val, we're pleased that your problem got resolved. Thank you for taking the time to write us a great review and we'll pass your lovely message on to our customer service team. 😊

Rated 5 out of 5 stars

The first hair products that stop my frizzy hair

The first hair products that keep my curly hair in check. I came in to Covent Garden salon and got great advice from Paul on how to manage my hair. I’m going to ditch the drawerful of other products I’ve tried. Bought curl enhancer and invisible night and day cream Next is a trip to the salon for a treatment.

August 30, 2024
Unprompted review
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Reply from Windle LAB

Hi Clare, thanks so much for taking the time to write a review and we're really pleased to hear that our products are performing on your curly hair. We look forward to welcoming you again in the salon soon! 😊

Rated 5 out of 5 stars

Wonderful Windle Lab for curly hair!

Absolutely love their products for curly hair, especially fine curly hair. They smell beautiful, come in sets, get delivered to me and are easy to use delivering great results. Highly recommend.

September 4, 2024
Unprompted review
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Reply from Windle LAB

We're so pleased to hear you are enjoying the results you see using our Fine Hair Curl Regime. Thank you for your review.

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Rated 5 out of 5 stars

Windle Thickening Cream

Windle Thickening Cream is a very good product. I’ve brought it on holiday and it’s easy to use and very effective in giving body and texture to my fine hair.

September 3, 2024
Unprompted review
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Reply from Windle LAB

Hi Vivien, thank you for the review ☺️ It's great to hear how well our Thickening Cream works for you.

Rated 5 out of 5 stars

Fantastic products and salon

Really love the product range. Been using the shampoo and conditioner for years - it’s a nourishing wash that feels more natural without striping the hair. Product lasts a long time.
Also use the leave in conditioner, thickening, and salt spray — all fantastic. Definitely recommend the salon too - all the highest quality services and people.

August 24, 2024
Unprompted review
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Reply from Windle LAB

Hi George,
Thank you for taking the time to write a brilliant review. We're really pleased hear how our products are performing for you. Hopefully we'll see you in the salon again soon. ☺️

Rated 5 out of 5 stars

I love these products

I love these products . Noticed a different in my hair ,thickness and gloss. Works well with my highlighted hair too . Love the recyclable packaging as well. They are a treat for me as bit more expensive than I normally use but planning on ordering more soon and the travel pack .

August 14, 2024
Unprompted review
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Reply from Windle LAB

Hi Heather,
Thanks so much for taking the time to write us a fabulous review. We're really pleased to hear our products have made a difference to your hair, and I'm sure you deserve an occasional treat. 😌 🤍

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