I've been using this site for a couple of months now, and have found it to be pretty decent. The winnings aren't life-changing, but it's exciting enough, as I work unsociable hours, which means th... See more
Company replied
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Review summary
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Reviews shaping this summary
Great site to play on and have withdrawn before 500 which I got the same day. Now that it's a bigger amount they are asking for verification which none seems to be right. Now it's the weekend and will... See more
Company replied
I do like this site, selection of games are great. However having to wait anything upto 72 hours or more for a withdrawl in this day and age can put you off depositing. Hope this can be sorted, as li... See more
Company replied
I had a great experience with customer service, Maxi M was really helpful with my query, it turned out the problem I had was a mistake that I had made and not caused by there side which i forst thoug... See more
Company replied
Company details
Information provided by various external sources
Wink Bingo is one of the pioneers of Online bingo in the UK, on the past 7 years, Wink Bingo gave away millions of pounds in prizes.
Contact info
United States
- www.winkbingo.com
3.9
Great
711 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Winning money is not coming till 4…
Winning money is not coming till 4 minutes but 48 hours minimum and they still try to contact you by email for play.Why??you can choose and play with different web sites and enjoing your money after minutes.
October 16, 2026
Unprompted review
Reply from Wink Bingo
Hi Peter,
Thanks for sharing your thought with us. We know how important withdrawal speed is, and we aim to process all requests within 1 business day. Many transactions are even faster, landing instantly depending on the method used.
Our terms mention that in some cases, it may take up to 2 business days(excluding bank processing times), though this is the maximum and not the usual experience. Most requests clear well within that timeframe, and we continue to make improvements to keep them moving as quickly as possible.
To follow this up directly, we’ve reached out via the Trustpilot review form to request your details. We’ll be happy to look at your case more closely once we hear back.
Best regards,
Wink Bingo Team
RALUCA WAS VERY HELPFUL QUERY SORTED…
RALUCA WAS VERY HELPFUL QUERY SORTED IN MINUTES
October 15, 2026
Unprompted review
Reply from Wink Bingo
Hello Graham,
Thank you for your wonderful comments regarding our customer support team.
It’s always rewarding to hear when a customer feels genuinely cared for and supported throughout their experience. Your review reassures us that our efforts to provide attentive service are making a real difference.
We’ll gladly pass your feedback to the agent involved, as recognition like this is incredibly valuable and appreciated by the entire team.
We’re grateful for your trust and happy to hear your experience with us was such a positive one.
Kind regards,
Wink Bingo Team
Dénisa m was very clear about my issue…
Dénisa m was very clear about my issue and resolved it very quickly
October 13, 2026
Unprompted review
Reply from Wink Bingo
Hi Stephen,
Thank you for your lovely review and for recognizing the efforts of our support staff.
Our team always strives to make every interaction smooth, professional, and reassuring, so it’s wonderful to know your experience reflected that commitment.
Your feedback will certainly be passed along, and we know it will brighten their day. Messages like yours inspire us to continue improving and maintaining the level of service our customers deserve.
We’re grateful for your support and delighted that your experience with us was such a positive one.
Warm wishes,
Wink Bingo Team
4 weeks later after making a formal…
4 weeks later after making a formal complaint absolutely no response from anyone despite 3 further follow-up emails. Account remains closed. Seems they wait until people make a withdrawl then use every single excuse not to pay out to someone. Have asked for ADR information several times and also had no response. Please avoid
October 12, 2026
Unprompted review
Reply from Wink Bingo
Hello Harvey,
Thanks for leaving your review. Verification is something we must complete from time to time to confirm details and keep accounts safe. It’s a simple request, but one that carries a lot of weight when it comes to ensuring that our environment is secure and that we meet the standards expected of a licensed operator.
We appreciate that this can feel inconvenient when all you want is a smooth experience, but it’s a safeguard that benefits not just you, but the entire community of customers on the site. It’s there so that transactions remain reliable, play remains fair, and accounts are not at risk.
We’ve reached out via the Trustpilot review form to collect the information we need to take a look at your case and work on a resolution as quickly as possible.
Kind regards,
Wink Bingo Team
I didn’t know how to work the site…
I didn’t know how to work the site proper and didn’t input my code but with the help of alina.t it was nice and easy to sort, friendly chat good customer service especially from alina
October 6, 2026
Unprompted review
Reply from Wink Bingo
Hi Kerri,
We sincerely appreciate you sharing your feedback with us.
Knowing that our agent was able to make your experience pleasant and helpful is exactly what we aim for. Every member of our team works hard to provide support that is friendly, efficient, and understanding.
Your review serves as wonderful encouragement and reminds us why delivering excellent service remains our highest priority. We’ll make sure your comments are shared with the team.
Thank you again for your thoughtful review. We look forward to assisting you again in the future.
Best regards,
Wink Bingo Team
⭐ 1 STAR
⭐ 1 STAR — VERY POOR EXPERIENCE
Honestly, one of the most disappointing gambling experiences I’ve had.
I was repeatedly putting £1, £1.50 and £2 spins through, again and again, only to end up with a £2 bonus at the end. After spending considerably more than that, it was incredibly frustrating to see such a small bonus being offered.
The whole experience left a very bad impression. I found the value extremely poor and the business/service disappointing. It felt like money was going in constantly without anything worthwhile coming back from my experience.
I’m writing this review to warn other people before they deposit. Don’t just look at the promotions and assume they’re going to be worthwhile — read the terms carefully and understand exactly what you’re getting.
I personally wouldn’t recommend using this site based on my experience, and I won’t be returning.
⚠️ Think carefully before spending your money.I will be posting this everywhere about winkbingo for the foreseeable future to keep warning other people off this scam website
September 28, 2026
Unprompted review
Reply from Wink Bingo
Hello,
Thank you for leaving your review. We understand why questions about fairness can arise, especially if you’ve gone through a difficult streak. Please know that every spin or bingo call is random and generated by certified systems. These are checked regularly by independent auditors to make sure the outcomes are fair and in line with strict regulations.
Randomness by its nature creates patterns that can feel uneven - long periods with fewer wins and sudden streaks of better luck, but the process behind it never changes. Every customer has the same chance every time.
We’ve also reached out to you via the Trustpilot review form so we can take a closer look at your account. That way, we can give you specific reassurance and answer your questions in more detail.
Warm regards,
Wink Bingo
Very helpful
September 22, 2026
Unprompted review
Reply from Wink Bingo
Hi Sandra,
Thank you for highlighting the support you received. Our team works hard to provide clear, reliable service, and it’s good to see that reflected in your experience.
Your words will be shared with the entire team directly. Positive reviews like yours remind everyone of the value of their effort.
It’s motivating to know customers feel well looked after.
We’re pleased your time with us was so positive and appreciate your feedback.
Kind regards,
Wink Bingo
Waste of my money
What a rubbish site I deposited 30.00 got 100 bonus and all you can play with that is bingo ! And bingo only pays put no more than 11.00 for the house and ive been playing today and tue same person won 9 times??
Also when I did win 8.00 ypu cant withdraw it it just takes it from you to purchase bingo tickets instead of using ya bonus!
Never known a rubbish site like it if I had known you cant withdraw or you can only win a tenner on bingo I would surely not have wasted 30 quid on this site!
September 16, 2026
Unprompted review
Reply from Wink Bingo
Hello Michele,
Thank you for taking the time to share your thoughts with us. We always value hearing from customers, especially when concerns are raised, as it gives us the chance to provide reassurance. Please let us explain: every spin or bingo call is random, reviewed by external testers, and cannot be altered. Randomness can bring highs and lows, but the underlying fairness remains the same. Every spin or bingo call gives all customers the same opportunity.
Regarding the bonus you mentioned, each promotion follows set guidelines so that all customers receive the desired benefits. We monitor these offers closely, and when feedback like yours comes through, it gives us the chance to review the details against those standards.
We put a lot of thought into creating a mix of campaigns. Whether that’s free spins, bonus credit, bingo tickets, or seasonal events - there’s always something fresh to look forward to.
To provide you with more clarity, we’ve contacted you through the Trustpilot form so we can look at your account and follow up directly.
Kind regards,
Wink Bingo Team
Reply from Wink Bingo
Hello Elaine,
Thank you for your wonderful comments regarding our customer support team.
It’s always rewarding to hear when a customer feels genuinely cared for and supported throughout their experience. Your review reassures us that our efforts to provide attentive service are making a real difference.
We’ll gladly pass your feedback to the agent involved, as recognition like this is incredibly valuable and appreciated by the entire team.
We’re grateful for your trust and happy to hear your experience with us was such a positive one.
Kind regards,
Wink Bingo Team
Reply from Wink Bingo
Hello Connor,
Thank you for your wonderful comments regarding our customer support team.
It’s always rewarding to hear when a customer feels genuinely cared for and supported throughout their experience. Your review reassures us that our efforts to provide attentive service are making a real difference.
We’ll gladly pass your feedback to the agent involved, as recognition like this is incredibly valuable and appreciated by the entire team.
We’re grateful for your trust and happy to hear your experience with us was such a positive one.
Kind regards,
Wink Bingo Team
Currently waiting 2 weeks for a…
Currently waiting 2 weeks for a withdrawl after asking for photo id, a picture of me holding my ID, front and back of bank card, a utility bill and a pdf bank statement. Had to wait a week for my bank statement and now ive sent that aparently there is no time frame for the team to look into it. Wouldnt reccomend
September 13, 2026
Unprompted review
Reply from Wink Bingo
Hello Kelly,
We’re sorry if the verification process felt like it slowed down your experience. These steps are a standard requirement for every licensed operator and are designed to confirm account details at key points. They are not there to make things difficult, but to ensure that accounts are safe, payments are secure, and the environment stays fair for all customers.
We try to keep this step as smooth and straightforward as possible, and once completed, it gives you the peace of mind that everything is properly verified and in order. We know it can feel like a pause, but it’s one of the most important things we do to keep both our customers and the site protected.
To help move things forward for you, we’ve reached out through the Trustpilot review form so we can gather the details we need and review your case directly.
Warm regards,
Wink Bingo Team
Mada was very helpful with all my…
Mada was very helpful with all my questions
September 11, 2026
Unprompted review
Reply from Wink Bingo
Hi Matthew,
We sincerely appreciate you sharing your feedback with us.
Knowing that our agent was able to make your experience pleasant and helpful is exactly what we aim for. Every member of our team works hard to provide support that is friendly, efficient, and understanding.
Your review serves as wonderful encouragement and reminds us why delivering excellent service remains our highest priority. We’ll make sure your comments are shared with the team.
Thank you again for your thoughtful review. We look forward to assisting you again in the future.
Best regards,
Wink Bingo Team
Alina P
Alina P. Was most helpful. she was patient with me. Which is great customer service. Thanks you again Alina
September 7, 2026
Unprompted review
Reply from Wink Bingo
Hi,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Bingo
Sedidta good guy helpful!
August 31, 2026
Unprompted review
Reply from Wink Bingo
Hi Andrew,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Bingo Team
Very rarely win anything on this site
Very rarely win anything on this site, its definitely worse than any other I've ever played
August 31, 2026
Unprompted review
Reply from Wink Bingo
Hi there,
We appreciate you sharing your thoughts. It can be frustrating when luck doesn’t seem to be on your side, and we want to give you some clarity about how our games work. Each spin or bingo call is produced randomly by RNG technology that is tested and approved by accredited third parties. This ensures that no outcome can be influenced by the operator or anyone else.
We know it can feel otherwise in the short term, but streaks, both good and less so, are a natural part of randomness. The important point is that the system itself is transparent and secure, with the same chance of a win for everyone.
We’d like to look into your case more closely to provide tailored feedback, so we’ve reached out through the Trustpilot form. Once we have your details, we’ll review and respond directly.
Best regards,
Wink Bingo Team
Not much Bingo choice over night, but a decent site
I've been using this site for a couple of months now, and have found it to be pretty decent. The winnings aren't life-changing, but it's exciting enough, as I work unsociable hours, which means that (when I play) there aren't many other people to play with, which (naturally) increases one's odds of winning!
I've given a 4 star rating only because many games don't operate during the night, and 'wee hours' of the morning. That usually limits me to a couple of games to play, as I tend to play bingo, rather than the casino games.
Great site though. I'm really enjoying it!
August 23, 2026
Unprompted review
Reply from Wink Bingo
Hi May
Thank you so much for sharing your experience! We’re thrilled to hear that xxx went the extra mile to assist you and that you’re happy with the outcome. Your feedback means a lot to us, and we’ll make sure to pass along your kind words to Wink Bingo.
If there’s anything we can do to turn your 4-star experience into a 5-star one, please don’t hesitate to let us know. We’re always here to help!
Best regards,
Wink Bingo Team
Avoid at all costs.
Avoid. They will take your deposits instantly but invent endless obstacles when you try to withdraw.
Depositing with Wink Bingo takes seconds. Withdrawing is a different story entirely. When I requested my withdrawal, the money was withheld while I was pushed through a verification process that felt designed to frustrate rather than to comply with any genuine regulatory requirement.
I provided everything asked of me, including an official bank statement, only to have documents rejected on spurious grounds and new demands raised each time I complied with the last one. This is not how legitimate KYC works. Identity checks should be completed before or at the point of deposit, not weaponised at the point of withdrawal to hold onto a customer's money.
For anyone in the same position, be aware that Broadway Gaming (the operator behind Wink Bingo) is bound by Gambling Commission Licence Condition 17.1.1, which requires operators to pay out winnings and return funds without unreasonable delay. Their own terms and conditions commit them to processing withdrawals within stated timeframes. In my experience they honoured neither.
I have had to escalate to a formal complaint and cite their regulatory obligations just to get movement on money that is mine. No customer should need to quote licence conditions at a gambling operator to retrieve their own funds.
The pattern here is obvious: frictionless deposits, obstructed withdrawals. Whether that is incompetence or strategy, the result for the customer is the same. Take your money somewhere that treats withdrawals with the same urgency as deposits.
One star, and only because zero is not an option.
August 17, 2026
Unprompted review
Reply from Wink Bingo
Hello Sam,
Thanks for leaving your review. Verification is something we must complete from time to time to confirm details and keep accounts safe. It’s a simple request, but one that carries a lot of weight when it comes to ensuring that our environment is secure and that we meet the standards expected of a licensed operator.
We appreciate that this can feel inconvenient when all you want is a smooth experience, but it’s a safeguard that benefits not just you, but the entire community of customers on the site. It’s there so that transactions remain reliable, play remains fair, and accounts are not at risk.
We’ve reached out via the Trustpilot review form to collect the information we need to take a look at your case and work on a resolution as quickly as possible.
Kind regards,
Wink Bingo Team
I do like this site
I do like this site, selection of games are great.
However having to wait anything upto 72 hours or more for a withdrawl in this day and age can put you off depositing. Hope this can be sorted, as like i said i do like it
August 15, 2026
Unprompted review
Reply from Wink Bingo
Hello Vicky,
Thanks for leaving your feedback. We know that when customers request a withdrawal, they want it processed quickly and reliably. For that reason, we already run withdrawal processing seven days a week.
On weekends, the service runs at a smaller scale for now, so some requests may take up to the first available business day, but our teams still push to release funds as promptly as possible.
We are also in the process of rolling out internal updates that will “supercharge” this part of the service. The aim is to cut down waiting times and make payouts more consistent, no matter which method you use or what day it is.
Thanks for raising this with us - we’re always looking for ways to improve.
Warm regards,
Wink bingo
Extremely helpful and easy instructions…
Extremely helpful and easy instructions to understand 10/10
August 7, 2026
Unprompted review
Reply from Wink Bingo
Hello Claire,
Thank you for taking the time to post your review. We’re happy to hear that our support team provided you with service that left a positive impression.
Creating a friendly and dependable experience for our customers is always our goal, and it’s encouraging to know we were able to meet your expectations.
We appreciate your feedback and thank you again for your kind feedback.
Kind regards,
Wink Bingo Team
Sadda was super friendly and helpful
Sadda was super friendly and helpful
August 4, 2026
Unprompted review
Reply from Wink Bingo
Hi Leanne,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Bingo
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