Wise Reviews 

I made an URGENT enquiry re being unable to upload my driving licence and my account was switched off.
3 days later I received a call from you - what sort of service is this ?

Thankfully CS managed (with difficulty) to help me, but as far as “Wise” was concerned I was unable to work !
Somebody should be ashamed of the service that they are giving !

It appears that the App wasnt working properly

It was Wise’s customer that resolved the issue - NOT WISE’S Customer Services .

I usually ask for Maurice when I call as he's nearly always has a solution for the problem , and never as if it's a chore with him. This was the first time he was unable to assist me as my company had changed which documents were required to be uploaded since last time. I actually had to go to our office and have the compliance department walk me through it

Verry helpful problem solved

Spoke with Alex,and was very helpful.
Thank you very much

I had a wonderful experience with Wise, especially thanks to Alex, who was incredibly helpful in resolving my issue.

Alex was extremely professional, prompt, friendly, and patient throughout the entire process. She explained everything clearly, step by step, and guided me through exactly what I needed to do. Thanks to her support and expertise, my issue was successfully resolved.

I truly appreciate her dedication, kindness, and professionalism. She went above and beyond to make sure everything was sorted out.

A fantastic and highly professional team that genuinely cares about its customers. I highly recommend Wise!

Thank you so much, Alex, for your outstanding support!

My experience with Wise was great, useful chat with Josh who explained everything I needed to know with a lot of empathy and answered all my questions.

Josh was absolutely superb, very knowledgeable and informative, couldn’t have asked for someone better to assist me!
Keep it up Josh mate!

I got through to Marius tired,frustrated and expecting to be let down but far from it.
He listened and repeated back to me what he understood I was asking and patiently identified the issue and explained what I should expect to happen next.
As promised once he had identified the solution he rang me back to inform me of what I needed to do wich 100% worked and I was able to get on with my day.
I even told him how rare it has become to have such interactions with someone who makes so much effort in helping others instead of just listing reasons as to why its not really their problem.
Represented his company so well I would recommend them no end.
And it turns out the issue was not even on their side but a customer who I work with that uses their services who hadn't done their job properly.

Think carefully before signing up for Wise.

In my experience, after creating an account through my main contractor, I asked Wise to delete my account and personal data. They told me they couldn’t do this because my main contractor controls the account and any changes must come from them. They also said they are legally required to keep certain information for at least six years because I used their invoicing service.

I found this frustrating, as I expected to be able to deal directly with the company holding my information. Before signing up, make sure you understand who controls your data, what information will be retained, and for how long.

It was a very good experience and everything was explained very well.

App user friendly and easy to use. Customer service team were very professional and helpful.

Professional advice 👌

Simple to use and products are good especially when I have no idea about being self employed and what I have to do.

Great service and advice provided by the team

Repeated emails for all sorts of unwanted items, services, even an attempt at extortion. All the emails are from this company with various names of senders. Now getting tired of deleting, reporting and blocking, nothing seems to work and wouldn't even use this type of company anyway. Today's was the 8th one this week and the 5th one today.

Don’t work for Amazon if you can help it, and most definitely don’t sign up to beamin. You’re far better off doing your own self assessments and vat return if you want. The beamin boost they offer you has stipulations that they don’t personally explain in detail. I’m aware it’s outlined somewhere, but as someone who doesn’t know anything about VAT and trusted the company I was shocked to receive a letter from HMRC about a £300 missed payment when I believed beamin would be handling everything for me considering I pay £20 of my weekly income to them! When I tried to get it sorted it I was met on the phone with a rude individual who wouldn’t let me speak with a manger and offered no assurance or solutions other than to just pay it. Just a company taking a cut from your hard earned money providing you with little to no benefit in my opinion and from my experience. If you want to register for VAT, take time to study it and do it yourself would be my advice and what I’ll do moving forward.

TERRIBLE, if not actually SHOCKING to deal with - No customer service number, No call back when stated, false information, utterly useless website, no desktop access to the service you are being forced to buy, does not respond to emails etc. - If you have a choice then I would recommend AVOIDING Wise, withwise, Beamin etc. at all cost.

Moreover, I have twice asked them their regulatory status in terms of their processing sums of money for people i.e. are they regulated by the likes of the Financial Conduct Authority. Its highly concerning that they are refusing to answer, what is a fundamental question in terms of peoples financial protections and safety.

I was forced to, engage with this company, to receive payments. I requested a callback for help with what product was best for myself. The issue being there is a £12.50 & £20.00 per week option and I did not want to pay more than I had too. After 3 weeks my payee got a hold of them and Wise (the starkly oxymoronic nature of their moniker and subsequent abilities is not lost on myself!) eventually got in touch. I was, then categorically, given wrong and/or useless information re: the ability to select a product option i.e. I only needed the cheaper option for 2 weeks to receive outstanding monies.

Basically, there is no option, you are forced to go for the most expensive option. As I have refused to be railroaded into this thus far (I grudge paying the £12.50 to get paid what I am owed, never mind £20.00) I am unable to get paid what I am owed. Fundamentally, they want me to pay £40.00 to get the £400.00 or so I'm owed. Rather cretinous really.

Thus far, the only discernible difference between this and other forms of 'robbery' is the fundamental visibility and availability of ones 'robber' it seems.

Despite (a) multiple attempts on the, exceptionally poor, Wise App, (b) over the course of many days, (c) several attempts at diagnosing the issue via their website, FAQ's, and (d) searching google, forums etc. and (e) 3 emails in just the last 6 days, and (f) multiple attempts calling the one mobile number they called me once from, I am absolutely no further forward and I cant receive the monies I am owed.

I am willing to assert that this is a blatant attempt to proverbially hold me to ransom and force me to buy the premium product or face forfeiture of my monies. However, I'm more than happy to highlight these Mr D. Turpin (Highwayman) 'esque' behaviours to challenge this woeful conduct and to give others the proverbial 'headsup'.

Working with the Wise team ensures my business remains compliant with my business partner. They also ensure my business is protected at all times. And, more importantly, Wise ensures my drivers are all paid on time.

We’ve had a fantastic experience working with Wise to support our driver onboarding process. Their team has been professional, efficient, and highly responsive, making a significant difference in streamlining the entire onboarding journey.

Their comprehensive training resources, clear communication, and hands-on support have helped us bring new drivers up to speed quickly and effectively. Thanks to their expertise, we’ve seen improvements in driver readiness, compliance, and overall performance right from day one.

We highly recommend Wise for any business looking to enhance its onboarding process with a reliable and knowledgeable partner. Their commitment to quality and results makes them an invaluable extension of our team.

Deliver to You NI

Wise have been an integral part of our business since starting our relationship. They give us confidence that we are growing our business in a compliant way.