woll.de Reviews 

Placed an order with the WOLL NZ bay of plenty people representing WOLL about 2 weeks ago and they quite happily took my money and sent me a receipt. But as I have still not heard from them about delivery., I tried to call the number on their website but it does not exist according to the exchange. I have sent them an email and no reply.I have now sent an email to Germany and am still waiting for the reply from their customer people.
At the moment i think this is a criminal case as its theft. I hope people do not place an order with these Bay of plenty wesite people as they will take your money and run. Is there a person to call about this theft online.

These Woll Diamond Lite pans are absolute junk but the worse is that they are expensive and Woll doesn't stand behind their warranty. The pan started peeling about a year into use and flaking off. Alwasy hand washed taken care of and never overheated, yet it broke down faster than even the cheap pans you buy at the hardware store clearance bin. Stay away at all cost.

These are terrible fry pans. DO NOT PURCHASE!!!! It cost $400, lasted around 4 months before it started to become non-stick, and then 6 months before it was unusable. Followed the care instructions to the letter as well.

TERRIBLE customer service. The contact phone number - no one picks up. The email address woll.nz - no reply. This company is the worst company I have ever dealt with and their products are below that of somewhere like Briscoes

Don't buy!!
Absolute waste of money.
Bought 2 overpriced pans from a homeshow. Convincing German salesman. Had one pan sitting on a gas cooker all day, with nothing in it. Probably changed the pan every now and then, before the non stick coating started bubbling up.
Within months the non stick coating started bubbling up and peeling off. Got told they must be "faulty" 2 replacements were sent. They did the same! After a few emails and delays, finally got another 2 replacements. See how these go, but wouldn't be surprised if get the same result with these ones. Pans never used on a high heat and only plastic utensils used. Always washed after use. Better off buying cheap pans and replacing them every few months.

Great after-sale service.

Dear Woll-Team,

thank you so much.

I broke a part of the handle of my lid of our Woll pan.

Woll send us the sparepart for free!
I sent my request at Sunday - they replied at Monday morning.

Superb service.

I rarely write reviews, but in this case I felt it was well deserved.
I would like to express my sincere appreciation to WOLL and, in particular, to Ms. Rahel Pauli for the outstanding customer service I recently received.
After purchasing several WOLL pots and pans with wooden handles, I experienced an issue with the handles gradually becoming loose after only a few uses. When one of them eventually failed completely, I contacted WOLL hoping to find replacement parts.
From my very first email, Ms. Pauli was responsive, knowledgeable, patient, and genuinely committed to finding the best possible solution. She didn't simply answer my questions; she took the time to understand my situation, consulted the technical department to verify compatibility, and helped me determine whether the newer detachable handle system could be fitted to my existing cookware.
The result was far better than I had expected. Instead of simply replacing a broken handle, I was able to upgrade my entire WOLL cookware collection from fixed wooden handles to the latest detachable handle system, making storage and hand washing much easier. Ms. Pauli also arranged a generous discount, making the whole experience even more satisfying.
As for the cookware itself, I have been using WOLL products for quite some time, and I can honestly say that the non-stick coating is by far the best I have ever experienced. Cooking is effortless, cleaning is incredibly easy, and the overall quality of the cookware is outstanding.
Every company can occasionally face a product issue. What really makes the difference is how that issue is handled. In my case, WOLL turned a potential problem into an opportunity to improve my cookware, and that says a great deal about the company's commitment to its customers.
My sincere thanks once again to Ms. Rahel Pauli for her professionalism, kindness, patience, and dedication. She is a true asset to WOLL.

Used it for less than a year. Cleaned in washing machine and coating is just chipped off in some part.
Pity i can’t add pictures here
Eco light series
Never ever

I’ve had a diamond lite pan for 5 years.

Despite everything they say:
- after purely normal use, using only plastic implements on the “diamond lite” pan, the coating has started to come off
- when contacting Woll about the lifetime guarantee, they told me it doesn’t cover this as coating peeling off is normal…

Wouldn’t recommend to my worst enemy.

Update:
The response from Woll only goes further to confirming the dreadful customer service. After explaining that the non-stick coating is peeling off, their response is that they “could not” do anything. It is somewhat ironic given that they are the only ones who could choose to honour a guarantee on their poor product which is not fit for purpose.

I purchased a Woll cookware set in 2026 at the Home Show in New Zealand. Unfortunately, after only a few weeks of use, the pans were no longer non-stick as advertised. I have tried to contact customer service multiple times by email, phone, and even through their Facebook page, but I have not received a proper response. The phone number was not reachable, and my messages have been ignored. For a product promoted as high-quality, this has been extremely disappointing. Poor product experience and very poor customer service. I would not recommend Woll based on my experience.

Frau Witek was very friendly and helpfull. I appreciate her patience ( I’m not very good in using the www) and her competence.
Finally we got a solution. Thank you very much again

Purchased 28/04/2026
Set of 3 "Logic Steel" frying pans. Detachable handles have snapped on 2 pans after catching on wooden work surface. Clearly a point of weakness at the level of the button and potentially Idangerous when cooking. Perhaps this is why most pans on the market have fixed handles!
Handles replaced by shop (but refused to refund).
Postscript 18/05/26
Woll - thank you for responding
I believe the replacement handles are rather sturdier than the originals and the retailer had these in stock ( or taken from newer stock ?)

I bought two pans which were part of a set from the Home Show in Hamilton NZ in 2020. The purchase was registered as advised so I have a guarantee. Ha ha now the pans are wearing badly I can't get through by phone to Will no one ever picks up and my three emails and FB messages have not been acknowledged let alone replied to. I am very very disappointed as the cost of the set was over $400 and I was assured of top end quality!!

fast delivery, very good product, friendly and fast service

I bought a set of Woll Concept Pro stainless steel pots with lids before Christmas. After cooking, the bottom had surface damage. I complained about the pots. However, after receiving a new set, the defect appeared again. I note that I cooked frozen dumplings in one pot for 10 minutes. In the other pot, I cooked vegetable soup. In both pots, the non-stick layer peeled off in several places on the bottom. Approximately 5-20 mm circles. I returned the pots and got my money back. As I found out, the pots are made in China. My trust in this previously high-quality brand was severely shaken.

Addition after Woll's reaction: the loss of material in the bottom of the pots was tangible, measurable and I have documented it all. It is definitely not a visual residue or discoloration. The seller withdrew Woll products from sale based on my complaint. The manufacturer Woll states directly on the website woll.de that these pots are made of five layers and until recently there were pictures of cross-sections of the pot directly on their website, so why are they now claiming the opposite? Where did the cross-sections of the pot disappear to? Has lying become the norm? China definitely does not produce pots of the quality you think, do not believe it and test it with your own eyes before you lie publicly here. People, do not buy this brand, it is the only way to force them to produce quality things again.

My request for a spare part was handled very promptly and free of charge. Very good customer support!

The distinguishing feature of the Woll company - its high-quality products - is impressive. This is also reflected in its first-class service.

Purchased the pan September 2025 at an Auckland Home Show and it looked fantastic. First thing we did when got it home was try to fry eggs with no oil. Well they didn't slide on the pan as they had in the demonstration instead stuck to the pan so I wonder if the demonstrator had oiled the pan and just said not using oil or we got a dud or worse we were scammed. Tried calling the phone number of distributor in New Zealand a few times, no-one picks up.
When you buy a high priced product you expect it to perform more than just three to five months before it starts having big issues. We experienced issues from day one but persevered and just started using oil as the demonstrator said you can cook at higher temperatures than most non-stick pans without damaging the service. The important thing is to make sure if using oil to use an oil that has a 'high smoke' ratio which we did. Never used metal utensils and always washed it with hot soapy water. The demonstrator used a metal utensil demonstrating how strong the coating was. So why is it sticking? My cheaper pans are doing a way better job. Very disappointed with this product. Sent an email to the supplier still waiting for a response.

Rachel L

Great pans, and great customer service, too.
We had an issue with the coating of the pan short after the end of the warranty. The item was exchanged.

I purchased a pot at Auckland home show in September. Unfortunately, I did not get the complete lid/knob kit. Since then I have been emailing and calling, leaving messages for the parts to be sent - but go unanswered. I simply want to be able to use my new pot !! How is this so difficult to contact me and send the parts - I am very disappointed with the service, the price I paid and the lack of commitment from WOLL!! I will not be recommending and hate to think what happens in the case if warranty ( which I believe my case is)!!!

Undoubtedly, the diverse products of the Company Woll are well thought out, extremely durable, in summary unique. It’s always a great pleasure to use them so easily. What also got to point out, in case of questions to a product, their service team provide an outstanding quick responding service. The necessary help you need, That’s invaluable. Undoubtedly.