WOODstack Reviews 

I ordered 5 pairs of sneakers, but in the end, I received neither the sneakers nor a refund. After placing the order, I waited, but it turned out that they had slightly altered the delivery address themselves, which meant the courier couldn't find the location. They asked me to update the address via UPS; I did so, expecting delivery, but it never arrived. They still failed to deliver them. I reached out to customer support, and they promised a refund—but a week later, the money still hasn't arrived. They have stopped responding to my emails, and they don't answer phone calls at all. If you’re thinking of dealing with them—don’t. You’ll just end up wasting your time and money.

WOODstack builds its entire brand image, aesthetic, and wealth by capitalizing on Black culture and the urban community, yet they treat the actual Black employees running their stores with absolute disrespect.
The holiday season is a complete nightmare. Management mandates that you work crazy, exhausting hours, stripping you away from your family, yet they refuse to give standard holiday bonuses. The only way you ever see a bonus is if you hit near-impossible sales numbers, meaning they dangle fair compensation over your head while squeezing maximum labor out of you during the busiest time of the year. They use our culture to get rich but refuse to take care of the people actually generating their wealth. It is a highly biased, toxic retail environment.

So I had order a pair of air force 1s back on June 18 2026 . I received an email confirming my order . Then weeks later when I didnt receive my sneakers I get a emailing saying I was going to be refunded my money in 6 business days. Funny never received the funds in my bank account. Then I get another email stating my sneakers are being prepared to ship I will receive an email with my shipment information.. weeks go by again its September 9th 2026 no one replaying to emails no sneakers no refund... some scheme this place is running... DONT SHOP HERE !!!!

Terribly run company, you try to order and they always get cancelled. I’d highly recommend spending your money somewhere else.

Only reason I’m giving 2 stars is their customer service is decent and made the cancellation no hassle. But I don’t recommend them at all. You will just wait a month still awaiting ship info.

If I could give less stars I would...HORRIBLE EXPERIENCE!!! When dealing with woodstack, I received a pair of knock-off Adidas Forum Lo's with strap. Just hope you are satisfied with the fakes they send you because if you try to send them back for a refund they won't give you your money back. Be aware of sneaker prices that seem to good to be true. Or releases you don't see on legit sites that they just happen to have inventory of on their site. PURE SCAM. Stay away from Woodstock.

My experience was great. I was kind of skeptical at first because some of the reviews were not so great, but they were one of the only distributors that had the boots i was looking for. It turns out they delivered in a timely matter and boots look good.

Though Woodstack is legit after reading reviews about them I was hesitant to order. I saw many negative reviews about shipping and refunding. But I ordered and my experience was different. That's not to minimize others experiences, but mine was smooth. I ordered and received my shipment in 3 days.

Spent $20 return shipping a pair of shoes so I could exchange for a size down which they instructed me to do. I never got the exchange so I just burned $20 sending them product back

Ordered a pair of shoes, never received a shipping confirmation. Reached out to customer service who said I would received the shoes, never did. Reached out again, never heard back.

DO NOT EXPECT GOOD CUSTOMER SERVICE. Order elsewhere. I will be contacting my credit card company to resolve this issue. I was charged three weeks ago and have yet to receive my order.

The brick and mortar stores are fine but the online store is totally separate and not good at all. Ordered a North Face jacket for my son for Christmas. After 1 week it never shipped. I inquired and I was told that the jacket would ship the next day. The next day the order was cancelled and a week later my money refunded. Although it wasn't an ordeal to get my money back it was a total waste of time and now I can't get the jacket.

Should have listened to the other reviews. They cancelled my order only AFTER I reached out to check on the status 4 days after placing it. Be aware that your order may not be fulfilled and proceed with caution.

Pretty cool and clear website, bought oreos, pretty good!

they have good sales on shoes that I usually get. won raffle only 1 time last year from them

I wish I could give this store a negative 200 took my money shipped one of two shoes in a box with a receipt stating two shoes. Box couldn’t even fit to shoes inside. Sent the pics they asked for as if I was lying and have sent unanswered emails. I have called and gotten someone on the phone who lied about shipping my order and sending me a shipping confirmation. They’re playing with people’s hard earned money.

stay away.

my order got cancelled with no notification whatsoever.

i was waiting for 5 days and had to write a follow up email regarding my order only to find out it was cancelled days ago.

thanks for the refund though.

horrendous customer service. no empathy.

“We sent a cancellation Email. Please check your spam folder. “

great work guys. thats great business keep it up!