Worcester Bosch Reviews 

51,525
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional engineers who arrive promptly, work efficiently, explain the appliance controls clearly, and always leave the home tidy. Consumers note that the modern heating systems are exceptionally quiet, highly energy-efficient, and deliver reliable warmth throughout the entire house. Some people were dissatisfied with trying to figure out the boiler controls and independently adjusting the daily on and off schedule times. A few reviewers also mentioned receiving automated follow-up messages at odd hours or experiencing noticeable communication delays regarding scheduled maintenance visits.

What people talk about most

Service

Customers had positive experiences with service, highlighting efficient boiler installations and prompt... See more

Product

People report positive experiences with product, highlighting that the heating systems are reliable, quiet,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that engineers and support team... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the reliable... See more

User experience

Consumers find the user experience to be very positive and straightforward. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My plumber recommended my Worcester Bosch boiler, the fitting was seamless and runs perfectly. It even goes through it's own problem solving and just tells me if the water needs to be topped up, which... See more

Rated 5 out of 5 stars

Brilliant experience all round. Worcester Bosch kept us informed from start to finish. Dinsdale Plumbing and Heating technicians operating as the Worcester Bosch approved installer were prompt, polite... See more

Rated 5 out of 5 stars

Every year my boiler is serviced and each time the gas engineer conducts a very professional job. From the pre phonecall to make me aware of their time of arrival, to the friendliness at my front... See more

Rated 5 out of 5 stars

Cameron the engineer attended promptly on the date agreed. We had been without hot water and he immediately analysed the problem as requiring a new pump. He conducted further checks as he wasn't total... See more


Company details

  1. Boiler Manufacturer
  2. Boiler Supplier
  3. Boiler and Heating Service

Written by the company

Millions of people across the UK rely on Worcester for their heating and hot water. Our reputation amongst the installation trade is second to none and we are backed up by market leading customer service and fantastic guarantees. Products: Greenstar Gas and Oil boilers, Greenstore Cylinders, Bosch EasyControl, smart controller and Sense controls Renewable technologies including Greensource air to water Heatpumps, Compress Hybrid 7000iAW and Greenskies solar thermal.

Worcester Greenstar Gas and Oil Boilers

Written by the company

Worcester Bosch Quiet Mark certified
We’ve worked hard on continuously innovating and improving our products, and we’ve made great strides in ensuring our boilers are quieter now than ever before. We’re thrilled to announce that we are now Quiet Mark certified for a number of our boilers. By choosing quieter technology a serene backdrop can be created to rebalance well-being at home, work and in every living space.
Royal Warrant Holders
Worcester are proud holders of a Royal Warrant
Have a quick question?
Visit www.worcester-bosch.co.uk/support to chat with one of our specialist Customer Care advisors over Live Chat.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

52K reviews

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4.6

All reviews

(51,525)

3,031 reviews in the last 12 months

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Rated 5 out of 5 stars

Replaced boiler with FastTrack

Ordered a replacement for my ancient Greenstar 25Si via the FastTrack service. Got a great deal and work was completed quickly
to a high standard. New Greenstar 4000 is very quiet and easy to control and included remote thermostat, magnetic filter, flush etc.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

The incredible Worcester Bosch FastTrack service

The Worcester Bosch FastTrack service was excellent. This initial ‘form’ and photographs was a straightforward process, contact was seamless and efficient. Thanks to Laurence from the team for his prompt contact, great product knowledge and overall customer service. I cannot recommend the FastTrack service enough.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Worcester Bosch Greenstar 8000+ Installation

My boiler died and could not be repaired. It was a Worcester Bosch Greenstar H E Plus and was over 22 years old. So I knew that their product was reliable.

My new boiler is a Worcester Bosch Greenstar 8000+ and is working perfectly. The 12 year warranty is saving me around £300 per year off my Home Care cover as I only need to pay for an annual service.

The process was straight forward. FastTrack team were helpful and communicative, Booked the appointment on the Friday for installation on the Monday. The installation was straight forward with no issues. Very happy with the service overall, 10/10.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication and Bioler enginner

Received a Sms txt to give me a reduced time scale of when they would which was very helpful.
Then engineer CF07-Cam called me to let me know he was going to with me in 20 mins so amazing communication.
He was really nice, kept me informed all the way through and explained everything.
Would highly recommend him for future calls.

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Fast service

Fast service
Installation good and was done in one day
Technicians were polite and left the worksite clean and tidy

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient and best value

Very efficient, very quick - boiler installed within a few days. Just needed photos uploaded so no site visit for a straight forward job. And they were over £400 cheaper than my cheapest quote.

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Boiler has proved an excellent…

Boiler has proved an excellent purchase. It was installed completely within the promised timescale and has proved utterly reliable.
I have no problem in recommending it to prospective buyers

July 20, 2026
Rated 5 out of 5 stars

Superb customer service and support

Boiler is great and on par with comparable models from other brands. Where Worcester excels is customer service and support - if you want the best and most comprehensive support get a Worcester. Bravo Worcester you responded to my call and your engineer was 5 star. Thank you. Simon N22

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

New Gas Boiler

We have just had a gas boiler fitted at very short notice by the Worcester Bosch Fast Track team and it was unbelievably stress free. I can't thank them enough. On this experience, I would never go anywhere else.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Support!

I recently moved into a new home and was completely unsure about how to work our boiler after it appeared to have lost pressure. I called Worcester Bosch, and the lady on the phone was extremely helpful—she calmly walked us through the exact steps to resolve the issue ourselves without needing an engineer to come out.
From start to finish, the customer service was outstanding. Based on this experience, I’m now looking into taking out an annual policy with them for future peace of mind. Truly exceptional service!

August 1, 2026
Rated 5 out of 5 stars

Great engineer

Great engineer, really knowledgeable, got the boiler up and running again very quickly.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great response and quick repair

From contacting them to call out was only two days which was fine as we were just struggling to get hot water through our oil boiler. The problem was diagnosed and remedied by Steve with some replacement parts and he was friendly and respectful to our home. Thank you very much.

August 6, 2026
Unprompted review

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