Worktop City Limited Reviews 

Wonderful Hi Q drawer panels, well packed. Replaced and are happy. Thank you

The worktop arrived with two small dents. Slightly disappointing but due to the length required could have these as off cuts as thankfully the dents were about 40cm in from the end. Wasn’t bothered about replacements but contacted support just to let them know, thinking they’d at least appreciate a heads up to improve delivery etc. Nothing back. Then an email stating my email had been flagged by Ai to presume the issue was rectified. Someone at least responded and said they’d pass it on to the relevant person to reply. Still nothing. Just a shame really and I hope once the worktop fitters come to install it everything is ok. So my reason to write a review was to say you might find correspondence post-delivery poor! Rant over!

Very pleased thanks

Was supposed to have deliver on the 6th October, then advised the 8th October, now being told the 9th October.

Easy it navigate website, easy to order, got an instant e mail confirmation of order, and fully updated until delivery. Found them slightly cheaper than most for the same product.

Comprehensive selection. Long lengths of worktop. Easy site to navigate.

Excellent supplier excellent service and quality

Item exactly as described at a great price and fast delivery. Would certainly buy again from the company.

Fast and very good price hopefully they come quickly

Ordering process and purchase was easy to do, and good price, however the delivery company were dismal, as they stated there was a delay on their website and not further updates until they were at the front door, the driver however was very good in the way he asked to open package as he heard clinking noises form package thinking it had been broken, this was not the case just that there was no packaging inside the flimsy outer box so all loose inside and this was the noise.

Very decent price tbh

I ordered a worktop which was delivered in great condition. My kitchen refit was meant to start the next day but was delayed due to a bereavement on the tradesman's side. The work started 5 or 6 weeks later, on day one the tradesman said my worktop was unsuitable. I emailed Worktop City explaining the bereavement situation that caused the delay and the reasons why the unopened worktop was unsuitable I attached a copy of my invoice receipt. I got no response at all, I wanted to return it, it was unused unopened. I didn't have the opportunity to send it back immediately because the tradesman was grieving and didn't see it prior to the loss so I didn't know it was unsuitable. I waited weeks for a response from them to this day I didn't get one and unfortunately I still have the worktop I can't use. Terms and conditions are there for a reason however there should be exceptions made for extreme unforeseen circumstances. Sadly that didn't happen in my situation. The low score is not for the actual product itself but for the lack of empathy and response to my email.

The delivery arrived on time and the hinges were good quality thanks

I ordered 2 samples but only received one

company came back to be straight away and explained the order process

I needed extra long counters to minimise the number of joins. My kitchen fitter recommended Worktop City and I am so glad that he did. They offered a wide range of worktops at very reasonable prices and were very fluid over the delivery date. Highly recommended.

Easy to order and was the colours were better than the photos. Delivered perfectly on time.

Good quality product and good delivery time would recommend to anyone