Worldofchillies Reviews 

Reply from Worldofchillies

Oct 20, 2026

We're extremely sorry to read this, both about your missing order and your repeated attempts to contact us.

We've recently discovered a serious technical problem with the contact form on our website. It appears that some customer messages were never reaching us, despite the form confirming they had been sent. Because other enquiries continued to arrive normally, we were completely unaware that the system was failing intermittently.

We now realise that some customers have been trying to contact us, sometimes repeatedly, without receiving a reply. I can only imagine how frustrating this has been, and I'm genuinely sorry.

This was an entirely unintentional failure, but I recognise that the responsibility is ours.

I'm now trying to identify customers who may have been affected and resolve their outstanding complaints. I've requested your order details privately through Trustpilot so that I can investigate what happened to your six plants and arrange a full refund if your order was never delivered.

Please accept my sincere apologies. I'd really appreciate the opportunity to put this right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm so sorry to hear that you received the wrong chilli varieties, and particularly that you went to the trouble of photographing the plants and contacting us, only to receive no response.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, even though the form confirmed they had been sent. Because we were continuing to receive enquiries, we were completely unaware that this was happening.

We've since discovered customer photographs stored on our server that weren't necessarily accompanied by emails reaching our mailbox. It's possible that your photographs were among them.

I want to reassure you that your complaint was not deliberately ignored. However, that doesn't excuse the mistake with your order or the frustration you've experienced, and I'm genuinely sorry.

I'd very much like the opportunity to investigate what went wrong and put things right. Unfortunately, I haven't been able to identify your order from your review, so I've requested your details privately through Trustpilot.

I completely understand why you've lost confidence in us, but I hope you'll give me the opportunity to make amends.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm really sorry to hear how disappointing your growing season has been, particularly when you'd chosen three specific superhot varieties and spent months growing them, only to find that the resulting chillies weren't what you expected.

I'd very much like to investigate what happened here. The varieties you describe certainly don't sound as though they've developed as expected, and I'd be particularly interested in seeing photographs of the plants and their pods so that we can try to establish whether there was a mix-up.

I also want to address your concerns about our customer service. We've recently discovered a serious intermittent technical fault with our website's contact form. Some enquiries were reaching us normally, while others appear to have disappeared without our knowledge. Because we continued receiving messages, we had no idea that some customers were trying to contact us without success.

This has been extremely upsetting to discover, and I'm now working to identify affected customers and put things right. I completely understand why the experiences described by other reviewers discouraged you from contacting us.

Although you haven't contacted us previously, I'd really appreciate the opportunity to investigate your order and find a fair resolution. Please contact me directly using the email address now displayed on our website's contact page, or provide your order details privately through Trustpilot.

I'm genuinely sorry that we've lost your confidence, and I hope you'll give me the chance to make amends.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm really sorry that growing your chillies turned out to be such a stressful experience, and particularly that you didn't receive a response when you contacted us.

We begin dispatching our chilli plugs in February, as many customers like to get an early start on the growing season. However, I completely appreciate that this isn't ideal for everyone, particularly if you don't have somewhere warm and well-lit to keep young plants until the weather improves. An early start should be an advantage, not a struggle, and I'm sorry that this wasn't made clearer when you ordered.

I'm also very sorry that your emails went unanswered. We've recently discovered a serious intermittent technical problem with our website's contact form. Some enquiries were reaching us normally, while others appear not to have arrived at all. Because we continued receiving messages, we were unaware that some customers were trying to contact us without success.

I'm now trying to identify and resolve these outstanding enquiries, and I want to reassure you that your concerns weren't deliberately ignored.

I appreciate that this has left you disappointed with World of Chillies, especially after the care and effort you've put into your plants. I'd be very happy to discuss what happened and see whether there's something I can do to make amends.

Thank you for taking the time to explain your experience, and please accept my sincere apologies.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm so sorry to hear this, particularly as you've been a customer before and clearly had much better experiences with us in the past.

I'm especially concerned that we promised to send replacement plants but they never arrived. That should not have happened, and I'd really like to investigate what went wrong.

We've also recently discovered a serious intermittent technical problem with our website's contact form. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because enquiries were still coming through, we were completely unaware that some customers were trying to contact us without success.

This may explain why your subsequent messages went unanswered, although it doesn't explain why your replacements weren't dispatched in the first place. I fully accept responsibility for that, and I'm genuinely sorry.

I'm now working through outstanding complaints and trying to put things right for customers who may have been affected. I'd very much like to identify your order, find out why the replacements weren't sent and arrange an appropriate resolution.

Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I completely understand why you've lost confidence in us, particularly after having been a happy customer in the past. I'd really appreciate the opportunity to make amends.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm so sorry to hear this, particularly as you've ordered from us before and clearly had a much better experience in the past.

I'm especially concerned that we promised to send replacement plants but they never arrived. That shouldn't have happened, and I'd really like to investigate why the replacements weren't sent.

We've also recently discovered a serious intermittent technical problem with our website's contact form. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because we were still receiving enquiries, we had no idea this was happening.

This may explain why your subsequent messages went unanswered, although it doesn't explain why your replacements weren't dispatched in the first place. I fully accept that responsibility, and I'm genuinely sorry.

I'm now working through complaints from customers who may have been affected, and I'd very much like to put this right. Unfortunately, I can't identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I completely understand why you've lost confidence in us, particularly after spending £40 and being promised replacements that never arrived. I hope you'll give me the opportunity to make amends.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm so sorry that your order never arrived and that your attempts to contact us, including your request for a refund, went unanswered.

We've recently discovered a serious intermittent technical problem with our website's contact form. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because we continued receiving enquiries, we were completely unaware that some customers were trying repeatedly to contact us without success.

We've since discovered customer attachments stored on our server without the corresponding enquiries necessarily reaching our mailbox. We're now investigating the problem and trying to identify everyone who may have been affected.

I want to reassure you that your complaint was not deliberately ignored. However, I fully appreciate that this doesn't change your experience. You placed an order, received nothing and were then unable to obtain either an explanation or a refund. That's simply not acceptable, and I'm genuinely sorry.

I'd very much like to investigate what happened to your order of 14 May and arrange a full refund if it was never delivered.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order number privately through Trustpilot or contact me directly using the email address now displayed on our website?

Please accept my sincere apologies. I would really appreciate the opportunity to put this right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm so sorry that you received only two of the six plants you ordered, and particularly that your two attempts to contact us went unanswered.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because we were continuing to receive enquiries, we were completely unaware that some customers were trying to contact us without success.

This was a genuine, unintentional technical failure, and I'm deeply sorry for the frustration it has caused. We've now provided a direct email address on our contact page while we investigate the problem.

Of course, that doesn't explain why four of your plants were missing in the first place, and I fully accept responsibility for investigating that separately. You paid for six plants and should have received six.

I'd really like to identify your order, establish what went wrong and arrange an appropriate refund for the missing plants.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I completely understand your disappointment, particularly when you had no other obvious way of reaching us. I'm genuinely sorry and would appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm so sorry about this, particularly as we initially responded promptly and promised to send you a replacement plant and an extra chilli by way of apology. You were perfectly entitled to expect us to honour that promise, and I'm very sorry that we let you down.

You're absolutely right that mistakes can happen, but it's how a business deals with them that matters. In this instance, we clearly fell short, both in the original packaging and in failing to follow through with the replacement.

We've recently discovered a serious intermittent technical problem with our website's contact form. Some customer messages were reaching us normally, while others appear never to have arrived. Because we continued receiving enquiries, we were unaware that other messages were going missing.

Although this may help explain some of the unanswered complaints we've received, I don't want to use it as an excuse for failing to send your promised replacement. That's a separate issue, and one I'm determined to investigate.

I completely understand why you've lost confidence in us. I'd very much like to identify your order, find out what happened to the replacement and arrange an appropriate refund or other resolution.

Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm genuinely sorry. You gave us the opportunity to put things right once already, and we failed to do so. I'd really appreciate the chance to make amends.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm so sorry to read this, particularly as you've ordered from us before and clearly had a much better experience in the past.

I completely understand your anger. You've paid for plants that haven't arrived, tried to contact us without success, and understandably concluded that something is very wrong.

We've recently discovered a serious intermittent technical problem with our website's contact form. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because enquiries continued to come through, we were completely unaware that some customers were trying to contact us without success.

This was a genuine, unintentional technical failure, and I'm very sorry. We've now made a direct email address available on our contact page while we investigate the problem.

I also want to reassure you that World of Chillies is a genuine, long-established family business. We've been growing and supplying chilli plants for over 20 years, and it's deeply upsetting to discover that customers who previously trusted us now feel they've been ignored or even cheated.

But I appreciate that our history means very little when you've paid for an order that hasn't arrived. I'd really like to investigate what happened and arrange a refund if your plants were never delivered.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I completely understand why you've lost faith in us, and I'm genuinely sorry we've given you reason to feel this way. I'd very much appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm so sorry that your plants arrived in such poor condition, and particularly that we promised to send replacements but failed to follow through. You were absolutely entitled to expect us to honour that promise, and I completely understand your frustration.

We've recently discovered a serious intermittent technical problem with our website's contact form. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because we were still receiving enquiries, we were unaware that other customers were trying to contact us without success.

This may explain why your subsequent messages went unanswered, but it doesn't explain why your replacements weren't sent in the first place. That's something I need to investigate, and I'm genuinely sorry we've let you down.

I particularly regret that you've been left feeling you now have to fight for a refund. Nobody should have to chase repeatedly to have a genuine problem with their order resolved.

I'm now working through outstanding complaints and would very much like to identify your order, establish what happened and arrange an appropriate refund if the replacements were never delivered.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I appreciate that you've already given us the opportunity to put things right and we failed to do so. I'm sincerely sorry, and I hope you'll allow me one more chance to resolve this properly.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm so sorry to read this, particularly as you've been ordering from us for three years and have clearly been happy enough with our plants to keep coming back. It's especially upsetting that you've now lost confidence in us.

I completely understand your frustration at seeing a friend's order arrive within days while yours, placed months earlier, remained outstanding. That shouldn't have happened, and I want to investigate why your order was apparently overlooked.

We've also recently discovered a serious intermittent technical problem with the contact form on our website. Some customer messages were reaching us normally, while others appear never to have arrived, despite the form confirming they had been sent. Because we continued receiving enquiries, we were completely unaware that some customers were repeatedly trying to contact us without success.

This may explain why your three messages went unanswered, but it doesn't explain why your original order wasn't fulfilled. That's a separate failure, and I fully accept responsibility for investigating it.

I'm also concerned by your comment about plants being incorrectly labelled in previous years. That's something I'd like to look into, because customers should be able to trust that they're growing the varieties they've ordered.

I'm now working through outstanding complaints and trying to put things right. I'd very much like to identify your £42 order, establish what happened and arrange a full refund if it was never delivered.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm genuinely sorry that we've let down a longstanding customer. I understand why you wouldn't want to order from us again, but I'd really appreciate the opportunity to resolve this properly.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm very sorry that your chilli plant didn't arrive, despite receiving confirmation that it had been dispatched, and particularly that your repeated attempts to contact us went unanswered.

We've recently discovered a serious intermittent technical problem with the contact form on our website. Some customer enquiries were reaching us normally, while others appear never to have arrived, even though the form confirmed they had been sent. Because we continued receiving messages, we were completely unaware that some customers were trying repeatedly to contact us without success.

This was a genuine, unintentional technical failure, but I fully appreciate how frustrating it must have been to receive a dispatch notification, wait for a delivery that never arrived and then be unable to get an answer from us.

I'd also like to investigate what happened to your parcel. Although it appears to have been dispatched, that doesn't change the fact that you didn't receive what you paid for, and you shouldn't have been left chasing us for an explanation.

I'm now working through outstanding complaints and would very much like to identify your order, check the Royal Mail dispatch records and arrange a refund or appropriate replacement if the plant was never delivered.

Unfortunately, I haven't been able to identify your order from your review alone. Could you please provide your order details privately through Trustpilot or contact me directly using the email address now displayed on our website?

I'm genuinely sorry that we've let you down. I understand why you've lost confidence in our customer service, and I'd really appreciate the opportunity to put things right.

Sarah Hunt
World of Chillies

Reply from Worldofchillies

Oct 20, 2026

I'm sorry to read this, particularly as you clearly enjoyed our website and were hoping we could help with your chilli growing.

We've recently discovered a serious intermittent technical problem with our website's contact form. Some enquiries were reaching us normally, while others appear never to have arrived, even though the form confirmed they had been sent. Because messages continued to come through, we were completely unaware that some people were trying to contact us without success.

This may explain why your questions and photographs went unanswered, and I'm genuinely sorry if that was the case.

Although you hadn't placed an order with us, I appreciate that you took the time to get in touch because you felt we could offer useful advice. I'm sorry we disappointed you.

We're a small specialist nursery and I can't promise to answer every growing question immediately, but I certainly wouldn't want anyone to feel their enquiries were being deliberately ignored.

We've now provided a direct email address on our contact page while we investigate the technical problem. If you're still looking for advice about hydroponic growing, you're very welcome to contact me there.

Thank you for your kind words about the website and the enthusiasm behind World of Chillies. I'm sorry your experience of contacting us didn't live up to your expectations.

Sarah Hunt
World of Chillies