WOW! Reviews 

Due to being comprised, my payment card on my Wow account was useless. When I called the company, a delightful woman named Ava led me through the process of changing the information and took my payment. Her kind and patient helpfulness truly made my day! In these days of dismissive customer service reps especially toward senior customers, Ava made me feel "seen" and worthy of her time. I greatly appreciate Wow providing this caliber of excellence in their employees.

If I could give negative stars I would. Worst Internet service I’ve ever had in my 32 years of life. I will be telling everybody about my experience and how they should never get wow internet and I’ll make sure they tell everybody they know too. I’ll make it my life mission that everybody in the entire country of the United States knows how terrible this provider is. We pay $70 and we can’t even get one TV in our living room to work with the Wi-Fi shut off on all our phones and other devices.

By far the worst service if any company I've ever experience. WORSE than DMV. There is NOT even one facet of the WOW experience that is pleasant.
PURE SHxx

If I could give less than one star I would. HORRIBLE customer service..can barely understand what little bit of English they speak. After TWO hours on the phone with two different customer service reps, I figured out the issue by myself! I will definitely be switching Internet / cable services!

Not surprised to see below a two star review. Issue was the installer cut our dog fence when installing their equipment . I would think they would ask first and at least check before digging. We found out later the line was cut. My wife called three times spoke to various people. They stated they would escalate and have someone call us. Guess what, still waiting. It would be a simple fix to repair the cut but they do not care or have the infrastructure to handle all their customer issues. They will understand when people switch services. Wow way will lose millions of sales and countless subscribers for their lack of customer service,follow through and pure taking care of who pays their salaries. You have been informed. Wow way is a one star company.

While I do not have WOW service, and never will, this is about their company stringing up their wires and accessing private property without a courtesy knock on the door. Twice, I have asked the WOW employees to knock on my door. Yesterday, I really thought I made myself clear. Knock on my door. I have no problem giving them permission to access the easement on my property once they do give me the courtesy to access the pole to secure their lines. If I had a dog in my yard, this employee would have felt the pain of a animal attacking this stranger. Today, again, somehow what I said yesterday went over their head. Somehow they gained access to my yard (Easement) either by climbing over the metal fence, or another way... again, this is a sneaky employee, which probably can be part of WOW culture. Do yourself a favor and don't sign up for their service.

A REAL EXPERIENCE: Wow is a company that's out to get you--your wallet, that is. There’s a reason why this company is declining with heavy losses. When I signed up for their internet service, the installer came to my house and put equipment in for me, but at the same time, I also received an extra set of equipment by mail the next day. I asked Wow about this extra box of equipment and they said to just send it back which I did. For an entire year, they claimed they never received the equipment. All they have to do is just say *they don't have it*, and now they can claim more money from you. Despite Wow representatives continuously saying that the problem would be resolved and that I didn't need to take further action, they sent the amount owed for the "missing" equipment straight to a third-party debt collection agency so that Wow would get the money from me by force. In fact, the last Wow agent told me to call this special phone number to ask about the missing equipment problem. I asked her why I had to call this number, and she said it was Wow's back office. Back office? I even asked her what the back office does, and she said it took care of problems like mine. Do you know what that number really was? It was for the third-party debt collection agency. Could it be more clear as to how evil this company is? If these are their company tactics, you can see how they will rip you off in every way possible. What if you want to cancel service but never can? What if they claim they sent you equipment you never got and now want money back for it? There are so many possible ways the company can trap you. No offer or discount can offset the amount of money they will eventually steal from you, so be smart and find another internet company. What a horrible experience!!!

Summerville, SC 8/30/26. Outage Sunday morning. No tech will be sent until Friday (5 days). Ridiculous. Service goes in and out regularly.

I moved into a new apartment, went to change my service to new address, was asked to send lease as the previous tenant had a past due. They somehow added the past due to my account and now are telling me that I can't have service. It took over 5 days of calling to get it "fixed". Service technician didn't show up so I called to get it rescheduled and now I'm back to square one of there is a past due on the account. I have never interacted with so many incompetent people before in my life.

The worst internet bandwidth and customer service. They are liars and their service is worse than dial up.

My experience with WOW was great. The salesperson explained everything in very descriptive detail and answered all of my questions/concerns. The installation was completed within 24 hours and I was up and running the next morning. The installation tech was very knowledgeable and guided me in the most optimal positioning of the equipment. He answered all of my questions and guided me through the app setup process.

I worked for Knology before wow acquired them. We got rid of contractors and did everything in house, and did a really good job at it once we got rid of some bad apples. I got shafted over some BS. Then it sold to wow, here come the contractors again that could care less.

Wow does not have a physical address in Columbus where I can talk to customer service. I have been receiving roboticphone calls harassing phone calls for over a month concerning updating my payment card. First of all I don’t need Wow to remind me that my car needs updating, but I listened anyway now that the card is updated Wow is still sending me harassing phone calls more than one after anotherI speak to customer service and they tell me that I won’t receive any more harassing phone calls five minutes later I receive the same robotic call. I have tears in my eyes. I am very upset because the robot keeps calling me and calling me and calling me in my area There are no other Internet services so I am stuck. I am absolutely STUCK with Wow!!!…. I asked for two or three dollars off my bill for emotional abuse, but they put me on hold and after holdinghung up on me instead!!!

Horrible service. Intermittent internet for a month and a half called service so many times no help we tried everything we replaced everything service guy came out pretty much did nothing, didn't help at all charged us for a service call. Their solution sent out a tech. well okay let's keep sending out techs and charging us that's the solution they give me. Our service goes out every 5 to 25 minutes and they think that's okay. They don't think they should give us a courtesy reimbursement because it hasn't been out for 24 hours.. never mind it goes out more than 24 times in a day for a month and a half but that's not enough to warrant their interest. Let's just keep going around this circle and taking our money for service they're not providing. I'm done.

was a customer for 15 yrs & had some problems with my email. I found out the system was not being manged like it should so I canceled. Wow charged me for another month. I was not under contract, saying they needed a 30 day notice. They stole from me. Find another company, these people are not reputable or professional.

Got sent to collections. Received 1 email, I overlooked, next thing I knew, 2 months later, They sent me to collections. Not paying out of spite. Dont need the credit. We had moved and received nothing in the mail.

We had wow for almost 15 years and they went down in service almost every year. And an increase in price. Almost every year they started off phenomenally good and then ended up spectacularly bad. I recently went back to see if I should go to them and their salesperson was well a liar

Easy to sign in - great speeds when it works.
Try and call them when you are having problems, like ZERO INTERNET. You will have to sit and wait God knows how long. Worst yet, try their chat on line in the OFFICIAL website. Waited like 5 minutes and then they have to verify you. (I AM TRYING TO CHAT WITH YOU FROM YOUR OWN WEB SITE, for which I already entered a user/password) - You have to give them your account number, pin number, exact amount of last payment and its date, and last of your SS#. Then after 15 minutes Vincent tells me is my fault for not doing a manual EERO update required. It is the worst! And of course he cut me by stopping my internet to do update. How about tell the 70-year-old that you are going to do that?

I had wow internet around the time of coivd. They had to send me a new internet box because the one I had they said it was out of date. They sent me a new box and told me to throw the old one away because they couldn't talkw it back because of covid. So I did . I had talked to them a year or 2 ago and said they would take care of it . 6 years later they are trying to charge me for a box they told me to throw away. They have reported to my credit report and it went down 47 points. I dont understand why it went down so much. Wow internet should not be aloud to get away with screwing people over. Is there something I can do about this. They said since they have no record of them telling me to throw it away I have to pay for it .

Excellent experience!! The salesperson who came to my door described everything perfectly. My internet bill was decreased and my speeds were exactly what I pay for. The tech that came through was professional and he set up my house with an extra booster which brought signal to the upstairs. If I could give 10 stars. 10/10.