Wrisk HQ Reviews 

I had the best experience with BMW Insurance. I called back because I still had a question and both times I was helped kindly. Joe answered my first call and Tyrella helped me on the second. They were both patient, clear, and supportive and made the process easy to complete. A very big thank you to them both

Rang to change vehicle over and Louise couldn't have been more helpful and patient. Thank you again.

I had an unusual issue for a registration number change. I spoke to Crystel who completely understood the issue, she made no fuss, dealt with it extremely calmly and laid everything on a plate for me! A supremely efficient service - thank you!!

It was so easy to change my registration, took less than five minutes and I thought it would be more difficult

Jack was so immediate; he resolved my issue very quickly. His manner was professional and reassuring. An excellent role model for his colleagues and a credit to the company.

This was a very user friendly process, that could be navigated easily

Thanks to Louise for providing 'stellar' assistance (above and beyond the call, with patience and good humour). What should have been a simple relocation to a new build home became overly complicated, the existing policy underwriter would not accept the new address; and obtaining and paying for a new quote online stalled because of system errors. A phone call to Mini Insurance and in stepped Louise who assisted me in resolving all the issues and activating a new policy with immediate effect, I could not have resolved the issues without the excellent assistance from Louise.
Thanks. Regards, .... Rachael Trench

Rang to clarify renewal of policy after transfer by previous insurer. Spoke to Jack who was very efficient and answered all my questions and provided clear information. It was great to experience good Customer Service . Completed renewal with no problems.

I am a fit 82 year old lady and have owned a mini clubman for 7 years. My 54 year old son who lives with me happens to be a freelance photographer. He has always been a named driver on my insurance. He does not use my car for his work but only drives me if we are going on a long journey. Suddenly I was informed that I would no longer be insured from this June because Wrisk Transfer underwriters will not cover any photographers as it is considered a risky occupation. My son has driven across the USA 3 times in the past has never had an accident and is not paparazzi he is an artist/photographer. I am most disappointed and annoyed and wonder who Wrisk Transfer will cover?? Wouldn’t recommend.

Excellent service and excellent customer service care. You are treated as a person and not a cash machine. The staff work hard to find the best solution for you and do not work from a script which is very refreshing Recommend well done Kellie

Abysmal and I’m really disappointed with myself for proceeding with this company. They offer an impressive price to start then bump it up when you send the required proof of no claims through. They won’t accept it but won’t tell you they haven’t or why. They just send chasers for it although you’ve sent it, meanwhile they charge you an admin fee and put the price up for the upcoming months as they commute your NCB to zero. So when you receive that email stating the price will a increasing (substantially) you’ll resend the proof again, not until they take the additional money and you escalate via the online chat, (no other way to talk to them), will it come to light that they haven’t accepted it due to some minor detail not meeting their requirements.
Although they have the opportunity to explain and work with you they won’t. They also refuse to refund any of the increases even once you’ve sent them the details they wanted in their requested format.
I’m really surprised that VW partnered with them.
I will avoid them at all costs in the future. I’m still going through the process of obtaining the exact format that they’ll accept and haven’t yet resolved my situation although I clearly have 5 years NCB proven.
Avoid, Avoid, Avoid.
I feel like I’ve been defrauded

Good and fast

Needed a bridging insurance to pick up a new car as it wasn’t registered.
The form is self explanatory and easy to use.

EDIT:
So the results are in folks: if you want this shower to respond to you simply go public on trustpilot et al. I can guarantee they will ignore you otherwise.

Wrisk HQ: If you were serious about fixing this then you would respond to my many emails. You have my name, details and basis of complaint already.

So prove it - respond to my emails.

(This review partners a review I have given to Stellantis Insurance)

I believe that Stellantis/WRISK Transfer Insurance services have a cynical policy of refusing Proof of No Claims on spurious grounds so that they can extort larger insurance premiums.

In my case an initial refusal (due to a missing address) was quickly fixed by my previous insurer but then Stellantis decided to refuse the completed document on the grounds that it was a Word document. They then gave me JUST OVER ONE DAY to get hold of a PDF version, or they would have 'no alternative' but reduce my NCD to zero -This has indeed happened and my premium has now gone up by a whopping 30%. I see this as nothing more than theft since I genuinely had those years of no claims.

At no point prior to this had Stellantis/WRISK Transfer stated any file format requirements so the PDF requirement came out of the blue with less than 2 days to respond. This behaviour is entirely unreasonable and makes me think that refusing NCD on spurious grounds is a cynical ploy they use to extract more money from customers.

Of course this corrupt process has taken more than 2 weeks to complete so I cannot get a refund through distance selling legislation.

If you are considering Stellantis/WRISK Transfer then I strongly suggest you look elsewhere. Aside from this example of mendacious behaviour, can you imagine having to claim from them? I'm quite sure that this would be impossible.

I initially went with WRISK Land Rover Insurance between April 2024 and April 2025. I liked the package they provided, at an acceptable premium.

Due to increased premiums in April 2025 I went back to my previous insurer for 12 months.

Once again, in 2026, increased premiums caused me to look around and once again I received an acceptable quote from Wrisk Land Rover Insurance (and arranged for this to take effect).

On the day the new policy started I was asked for proof of my No Claims Bonus. Duly provided a document I had been issued with a few days earlier.

I then received an email from Jess at ‘Client Care’ (that’s a joke). Stated my NCB document was not acceptable as there was a gap of a few days. Then also requested I provided details of a non- fault claim which went back to before I was previously insured by WRISK themselves ‘and I was threatened with increased premiums’.

Not happy but went to the trouble of getting updated documentation as requested and replied to Jess suggesting she checked her own records.

No response from Jess so, through on-line agent chat, I confirmed this revised documentation met their criteria (and have a screen shot to prove that). I have to say that Louise, the on-line agent was good at her job and actually gave me some reassurance in their competence.

Then following that, at end of working day (so that I couldn’t respond) I received an email from ‘Jon’ (Client Care again) responding to my previous email to Jess. This email made no sense and demonstrated that Jon had not read my email properly and had not checked their own records.

I wanted to submit a formal public complaint but cannot do so outside of office hours!!!

If this is the way they handle things I have no confidence in them should I ever need to make a claim.

I cannot recommend this company, from this experience, and I shall be reviewing my situation with immediate effect. I will also ensure The Range Rover Owners Club is made aware.

Having initially given a one star review, due to the incompetence of two members of ‘Client Care’ staff, I have been contacted by a Complaints Officer and discussed the issues. Nicole fully accepted the points I raised and made a meaningful apology. She had reviewed all the correspondence, reviewed their records and identified the failings for herself. She has provided me with an email confirming satisfaction with the documentation I had submitted and has undertaken to speak with both Jess and Jon and discuss the learning arising. I feel much better having been able to discuss my complaint, in person, and receive an appropriate apology. Obviously I should not have been put in this position in the first place. I have increased the star rating of my review to reflect this.

Spoke with Kellie today to set up my car insurance. I was very impressed with her professionalism and also her friendly and approachable manner. Thank you Kellie !

Great service from Kelly. She saved me money and the whole process was super easy and efficient. Great job.

Great customer service from Connie. Thank you Connie for guiding me patiently on the website when buying the insurance. Your competence combined with kindness made the whole process easy and enjoyable. I also thank the company for the subscription amount. Affordable amount indeed. I would definitely recommend this company.

Kellie was fantastic helping me with the 5-day BMW driveway insurance, thank you!