1xBet  

its been 2 weeks and my withdrawal is still not processed and credited to my account tha support team and payment team is giving false hope to me by saying i have highlighted now i came to the reveiws and i see there are multiple people with the same issue i have .my query number is 21011034 and they are still not able to processe it so i came here and here is also the sme scenario. if thats the case i willl not be playing it anymore i will find a trusted site who is safe

There are now two very simple issues with my case.

First, the CAD $74,666.24 remains unpaid despite multiple 1xBet representatives previously confirming in writing that the funds would be returned. The matter was subsequently escalated internally to the payment processing department regarding the outstanding CAD $74,666.24, yet no payment has been made.

Second, I have been unable to obtain meaningful engagement through either 1xBet’s own support channels or independent ADR.

1xBet recently responded publicly to my previous Trustpilot review by directing me back to its official support departments and acknowledging the independent ADR process I initiated. Unfortunately, both SERM and Block have been contacted and remain unresponsive. 1xBet has also been given the opportunity to participate in ADR and, thus far, I have not been informed that it has done so.

This cannot resolve an outstanding payment through channels that are not engaging in the process.

I am not looking to continue escalating this indefinitely. I am simply asking 1xBet to make the payment its representatives previously confirmed and return the outstanding CAD $74,666.24.

Once the outstanding payment is made, the escalation ends.

aint no way that i have been waiting 10 months for a withdrawal and account blockage and everything it started as a simple verification i literally did video conference with the team and provided every single document that you could think of but still i am waiting for a positive response

Date: 16/01/2026
Below are all the transactions related to my withdrawal requests:
Amount: EGP 60,000
Time: 3:18 AM
Request No.: 4398766457
Wallet No.: 01004893380
Withdrawal Code: XbYp
Amount: EGP 60,000
Time: 3:31 AM
Request No.: 4398789281
Wallet No.: 01068337747
Withdrawal Code: Xb4H
Amount: EGP 63,000
Time: 3:44 AM
Request No.: 4398810013
Wallet No.: 01008966280
Withdrawal Code: QFsk
Amount: EGP 60,000
Time: 4:08 AM
Request No.: 4398846511
Wallet No.: 01062970205
Withdrawal Code: Sw1t
Amount: EGP 60,000
Time: 4:17 AM
Request No.: 4398859951
Wallet No.: 01062970205
Withdrawal Code: vgSW
Amount: EGP 60,000
Time: 4:58 AM
Request No.: 4398922229
Wallet No.: 01031227421
Withdrawal Code: WEvy
Amount: EGP 60,000
Time: 5:10 AM
Request No.: 4398941439
Wallet No.: 01013357203
Withdrawal Code: RkbE
Amount: EGP 60,000
Time: 5:28 AM
Request No.: 4398969195
Wallet No.: 01094346313
Withdrawal Code: LF5n
Amount: EGP 60,000
Time: 7:17 AM
Request No.: 4399139839
Wallet No.: 01094346313
Withdrawal Code: CQmg
Amount: EGP 60,000
Time: 7:24 AM
Request No.: 4399152005
Wallet No.: 01062512124
Withdrawal Code: Vv8Q
Amount: EGP 60,000
Time: 7:47 AM
Request No.: 4399193049
Wallet No.: 01015254835
Withdrawal Code: 57kk
Amount: EGP 60,000
Time: 11:12 AM
Request No.: 4399626861
Wallet No.: 01065560124
Withdrawal Code: JUm5
Agent's mobile number: 01224113611
Mobile number I used to communicate with the agent: 01016400720
Withdrawal point: Asyut Al Noooscash
These are all the transactions. However, I did not receive three withdrawals out of the 12 withdrawal codes. Each withdrawal code was for EGP 60,000, meaning that I am missing a total of EGP 180,000.
I am requesting a full investigation of these transactions and the wallet records, and I want my EGP 180,000 to be recovered. The transaction history should clearly show whether these three withdrawals were actually paid out to me or not.
I can provide screenshots, wallet statements, transaction records, and any other evidence required to verify my claim.

My name is Mohammed Omar, and my Gaming ID is 1603492657. I want everyone to see and know how this chaotic platform scams people!

I purchased 2 prepaid cards from the market and redeemed them on this platform, but they rejected both of my cards. I opened a support ticket under payment queries, and it has now been 24 days (from July 8 until today) of pure neglect. Every time I contact them, they give me the exact same excuse: "contact the company that issued the cards to check when they were used."

I actually did that! I contacted the card issuer, got the official details and confirmation, and provided the exact information back to 1xBet. Yet, they keep throwing the same robotic excuses at me, ignoring the proof, and asking the same repetitive questions 4 to 5 times just to waste my time. Even right now, their live chat agents keep cutting me off or sending automated messages while my issue remains stuck "in progress."

I have all the screenshots, card photos, and solid proof of how they stall and ignore customers. This is not just about my 200,000 IQD anymore; I swear by God that this platform is full of scams and automated bot replies. Do not trust them with your money!

If anyone or any official wants the proof, I have every single screenshot and document ready to send. Stay far away from this platform!

On 6th August I have deposited the amount of Rs 48000 till now it is not credited in my gaming account, everyday I called them and they are giving me fake hopes, I have also provided them video, bank statement screen shot I don't want to write a negative review but now i have to write because I think they done scam with me
Query number= 20365475
Player id= 683173199

UPDATE – 28 August 2026
update responding to 1xBet's public statement!:

I acknowledge 1xBet's public response below. However, unfortunately, the response does not reflect what has actually happened since I raised this matter.

I have made repeated efforts to cooperate with the verification/security process. I provided the requested identification documents, government ID, passport, screenshots and explanations concerning the name discrepancy, including my explanation regarding the names “Ali” and “Cali.”

Despite these efforts, communication regarding my case was not reinstated and I was effectively left without a substantive response from the Security Department. I repeatedly attempted to obtain clarification and resolution, but my efforts did not result in meaningful communication or a clear decision regarding my withdrawal access.

Therefore, I find it concerning that the public response now states that I should “continue communicating through the same official Security Department email thread” when, from my experience, that communication has not been meaningfully restored despite my repeated attempts.

My complaint is not simply that additional verification may be required. I understand that a betting operator may conduct security and identity checks. My serious concern is the lack of substantive communication, transparency and resolution after I repeatedly supplied the requested information.

I am asking 1xBet to address the actual issue rather than simply directing me back to the same process:

1. Has my documentation actually been reviewed by the Security Department?

2. If something remains outstanding, what specific document or information is required?

3. What exactly is the alleged identity/name discrepancy that remains unresolved?

4. Why has communication regarding my case not been meaningfully reinstated despite my repeated attempts to cooperate?

5. What is the status of my withdrawal request and when can I expect a substantive decision?

I remain willing to cooperate with any legitimate verification requirement. However, cooperation must work both ways. A customer cannot reasonably resolve a security review when their explanations and documentation are repeatedly submitted but no substantive response or resolution follows.

I therefore consider this matter unresolved despite the public response from 1xBet. I hope their Security Department will now review the complete history of my case and provide a clear, substantive response rather than another generic instruction to continue using the same channel.

Negative Even depositing money on 1xBet is not convenient, and withdrawing money is even worse. The customer service is terrible. I can't withdraw money at all; I can only deposit. What kind of service is this? rewiew

I have placed withdraw rs 1000 4 days completed not credited upto now my id:1674382367 and i have raised payment queries also but no response not credited upto now very late withdrawal
Withdrawal time : 22.08.2026 10:09
Withdrawal amount : 1000
Payment method : Bank transfer
Payment queries number :21177375

I have been using 1xBet for around 2 years, and until now, I had a very good experience with the platform. Deposits and withdrawals were always smooth and much faster compared to many other betting sites, which made me trust the platform. However, 5 days ago, I requested a withdrawal and was asked to submit documents to the security team via email. I sent all the requested documents immediately, but it has now been 5 days and I still have not received any response or update from the security team. This is very disappointing, especially after using the site for 2 years and having such a good experience before. I hope 1xBet can look into my case and provide a clear response as soon as possible. Account number: 931515859.

update: it,s been 6 days i mailed to the security department but still i didn,t recived a single reply from them.

My withdrawal request for 10528/- INR was submitted on 12July 2026, and till today ie 23/08/2026, not been resolved, seems like they are scammers

My PKR 530,000 is still being withheld — account blocked
1xBet has blocked my account while PKR 530,000 of my remaining funds are still in my account, and I can no longer log in.
I am writing this review based on my own experience and I have screenshots and other evidence documenting my deposits, account balance, communications and the blocking of my account.
I cooperated with 1xBet's security/verification process and have repeatedly requested that my remaining funds simply be returned to me. I am not asking for any winnings or bonus — I am asking for the return of my own deposited/remaining money, amounting to PKR 530,000.
I have tried to resolve this matter with 1xBet, but my funds remain inaccessible and I cannot even access my account.
This has caused me serious financial difficulty and frustration. I sincerely request 1xBet to review my case and release my remaining funds.
I have retained screenshots and supporting evidence and can provide them if required.
1xBet: please return my PKR 530,000. If you do not want me as a customer, that is your choice, but please do not keep my remaining funds.
I am sharing my genuine experience so that other customers can understand the risks and make an informed decision before depositing their money.
If 1xbet wants this amount as charity i will donate

ACCOUNTS GETTING FREEZED AFTER GETTING WITHDRAWLS FROM 1XBET

first time deposited 3000 withdrawl taken 3200 remaining balance lost only Rs200/- profit that to after 80 hours recieved withdrawl other withdrawl options default locked after receiving withdrawl my bank account got freezed ( bank staff say the same person who send you money complained to bank) too much head ache OUR HARD EARNED MONEY GOING IN DRAIN BY THIS APPS bad customer support they think of themself, very selfish

This app has stopped all operations. They are not paying anymore the betting vouchers.
And they keep the money of their customers.

I have bad experience
with this plate-form i déposit more thà 2000$ and i dont get any cashback or promo code or point is bad experienc

Account ID: 1483046803Bookmaker: 1xBet1xBet has been withholding my winnings of 2,500,000 UZS for over 25 days! On July 25, 2026, at 21:08, I requested a withdrawal (Request No. 5098321961) to my bank card. In my 1xBet account, the status is marked as "Completed", but the money never arrived at my Orient Finans Bank card.On July 26, 2026, I opened an internal financial support ticket No. 19932221 ("Withdrawal not received"). The unique transaction ID (UUID) is 358734ee-fcd6-43d9-952a-9ca1e7dcd865. Today is August 20, 2026, and this ticket is still stuck in the "In progress" status.Customer support keeps sending me automated templates and refuses to give any specific timeframes. I have my official bank statements proving that no such transaction ever arrived. I demand that the 1xBet financial department manually cancel this frozen transaction and return 2,500,000 UZS to my gaming balance immediately!

I have provided all requested account data (ID 1483046803) to 1xBet through Trustpilot form 3 days ago. Manager Michael from Serm-support created a fake ticket in Zendesk but STILL HAS NOT RETURNED MY MONEY! 2,500,000 UZS are stolen by 1xBet. Pure scam and lies!

"I don’t understand this. I’ve seen a lot of people and they have commented below. 1xBet has replied to people multiple times saying: 'You were developing a betting addiction, that’s why we blocked your account. And send us a medical report, then we’ll unblock your account.'

Who is 1xBet to do this? On what basis are they blocking our accounts? How do they even know that someone has become 'addicted'?

If you really care about people so much, then don’t take deposits from them. Problem solved. People won’t deposit, you shut down the app, and then no one will get addicted.

I want to ask 1xBet: why do you do this? Why are you sitting like a snake on people’s money?

If you really care about people, then shut down your app."

I am happy with 1x bet sarvice my id no 210899681 my withdraw 1500 not credited after one and haf month withdraw date 09/7/2026 today date 19/08/2026 wow very good sarvice iam happy sir still not come my amount

I deposited 10, 000 INR at 2:18PM 17August but the money has not arrived in my game account yet.
alredy has 48hour passed kindly request you to
tranfer my money back quickly NAME: aksar
ahmed
game id: 1628854035 TRANSCATION DATE:
17/08/2026 UPI REF NO:622965014282

equested a withdrawal of ₹25,100 on 12 July 2026. It was marked "Processed" but never arrived. Since then I've sent over 30 follow-up emails and gotten nothing but copy-pasted replies telling me to "wait for a final response" — the exact same sentence, word for word, more than 15 times. At one point I was told the withdrawal was rejected and the money "automatically returned" to my account — it wasn't; my balance never changed. I've asked repeatedly to either complete the withdrawal, return the funds to my wallet, or close my account and settle what's owed. All three requests have been ignored. If you're considering this platform, know that getting your own money out can take well over a month with zero real communication.
Account ID: 1388148725 | Withdrawal No.: 5048796947 | Query No.: 19440572