5gringos.com Reviews 

I have never subscribed, but keep getting sms messages. I wish they would stop bothering me. I am not interested in online gambling.

If i could vote 0 stars i would Terrible website to play great for losing money Youll be lucky to win 10% back off a bonus buy Dont bother reading all the fake 5 star reviews

Dear truspilot team,I am filing this formal complaint against 5Gringos Casino due to gross negligence, unfair account closure, and the unlawful confiscation of a €40 balance.Background of the issue:When registering, I mistakenly used an incorrect name and date of birth due to initial distrust regarding the platform's legitimacy. However, when requesting my €40 withdrawal, the casino asked for an explanation and requested official verification documents. I complied immediately, acting in total good faith.The Timeline and the Casino's Negligence:Four days before the 30-day verification deadline expired, I submitted all requested documents via email: my official National ID (front and back), a verification selfie, a bank statement, and a utility bill.The casino has a stated response time of 72 hours. Instead of reviewing my documents, they ignored my emails, intentionally letting the remaining 4 days pass to trigger the 30-day deadline expiration.When I contacted live support after 4 days of silence, I was redirected to another email address.Three days later, I was informed that my account was permanently closed because I "failed to provide documents within the 30-day timeframe." This is factually false. I provided everything inside the legal timeframe; it was the casino's team that refused to process it.The Support Loop:I have attempted to resolve this amicably 5 times. Every single time, both the live chat and their support email reply with the exact same automated template: "We cannot help you here, contact support via email", ignoring that I am already using their official channels. They are using automated walls to avoid their administrative responsibility.My Request:I have full evidence and timestamps showing that my documents were delivered within the deadline. I request the mediation team to compel 5Gringos to manually review my timestamps, reopen my account, and release my legitimate €40 withdrawal.Thank you for your assistance.

Trying to get my withdrawl has been brutal.
I cashed on January 21 and still have not received it. Im starting to wonder if even going too. I will update

Update
I did finally get my withdrawal.

Good selection of games but withdrawal is impossible. Have €4000 on my account and limited to €500 per day, 4 days later still waiting on the first to be processed. Chat give the same answer every time of be patient. Quick to take money but not payout

The casino steals money from your account. It just disappears when u return to lobby and they deny it. They are criminal DO NOT USE THIS FRAUDULENT CASINO

I have had my account nearly two years now but I've never won anything over 1000. I do play other sits so I wasn't a regular player on this site because I noticed majority are of the time it would just eat my money with very little wins quickly. The passed few months I've been active a lot more, depositing a lot more money into it but still no substantial wins. I do have a few friends that have won decent amounts and withdrawn with ease
When asking for no deposit bonuses back they are good and give you a fair amount
Never had any issues with the site

idk why people keep saying this is scam is the best casino with huge win rate bonuses and withdrawals are in time always you just need to be patient and let the team do their job for me was sceptical about the withdrawal i was make 2 times before in playid but never wait for them ti procces because of rewiew i was frustrated and cancelled but i chose to not trust rewiew and wait 3 days for first time and money come without any problem and now i feel bad for all that withdrawals i cancelled because of rewiew now i texted this rewiew for other players you just need to be patient and everything will be fine

I only give it a one because I have to give it something. This place is untrustworthy, and should never be considered for wasting one's hard earned money in. I got some free spins on big bass splash. And low and behold I win $50. It instantly disappears. I get all the relevant bet history in photos, proving in un mistakable screenshots that the money disappeared from my account unfairly. I speak to easily half a dozen chat ops who all promise the same thing. That the "relevant dept" contact me very soon. Days go by, don't hear a peep. They blatantly lie to get out of a measly $50 win, can you imagine what would happen with the jackpot!!! Anyway days of my life I'll never get back chasing them purely out of principal, all I can suggest is you don't make the same mistakes as I did in stepping foot in this scam site. I can promise you, all the others that sound better and more like a proper casino.... are just that, better and more like a real one. 5Gringos are just scum bag con artists trying to steal your money!

Dont ever play on this site!!!! I asked my withdrawal on a tuesday morning, now its friday night and nothing has been processed, they told i was top priority, that my processing was in its final stages, all of that on Wednesday. Now im friday night and nothing is completed. So ill probably have to wait 7 whole says just for them to process it (not even in my bank account yet). They will tell you different b*llcrap like they aim to do it as soon as possible, lying like telling you youre top priority. But at the end of the day they hold your money for a long time so you can cancel it and put it back on ther site!!! I repeat do not play on their website, its nearly a scam

Follow up to my original review
Although I had copies the chat transcripts, gringos tried to tell the platform that I was completing an offer for that my account didn't exist. Then my account was really closed by these guys and still hadn't gotten my money. I made my first review in January 2024, they replied to it September 2025.
It took months to get my money from them. And due to exchange rate flux and fees I lost about 50$ usd at the time $78 cad. However they always maintained i never had an account when the service i used tried confirm validation so they could pay me. Lost another $30 usd $48 cad. Meaning this company still owes me, $126 cad. My earnings should have been paid at the time of the the exchange rate within a few days.Not months because I had to wait on their attempts at deceptiveness, and they should pay me for the forty eight dollars that I lost.Because they lied to free cash.com. all and all i had the worst experience dealing with this casino ever. Their customer service is rude.
Dishonest, And all around a joke

Update as an answer to the latest reply,
Dear 5Gringos.com it has been over a year.
Your chat support can not tell there foot from there nose, I argued for over a month. When I said that, I would report you to the gaming commission, you closed my account. I have absolutely zero trust in you. Your a scam casino. You even convinced me that there was a glitch and that I needed to make another deposit to trigger the withdrawal of funds. I actually believed this could have been the case and made a deposit. Only to get told afterwards, but i had to wager and spend the deposit to be able to take out any money. And I did, and I want more money. And still wasn't able to withdraw. I kept getting told that somebody from the back office would call me in twenty four hours. I heard the same story for a month before.I warned that I would call the gaming commission. And wouldn't you know it. You closed my account. And kept my money!
I have neither the patients or stamina to deal with a bunch of crooks.

Don't waste your money playing at this site. The payout is extremely slow. Each customer service rep gives you a different excuse. I've been waiting 4 days now and still haven't been paid. Plus, they push your waiting period to the weekend and then tell you they don't process weekends to make you wait two extra days! I submitted my withdrawal on a Tuesday and am still waiting.

Absolutely diabolical company. I won a sum of $2400 tried to withdraw and was told 800 a day.. no problem there. The problem started when my withdrawal request have been cancelled numerous times with no reason why. Chat messages not answered or cut off and generic emails with no info when the cancellation happens. No reply to my emails to the finance team either. Now after 2 weeks one payment was made to me the other two again cancelled. This has now happened roughly 5 times with nothing but false promises it will get paid. Each withdrawal request taking days to come back as cancelled. Will be seeking legal advice if they get cancelled once more. I use the same bank every time, if one withdrawal can work so should the rest!

I was testing out the site and one of the most important parts of a gambling site, is their withdrawal times. It took 9 full days to fulfill my Litecoin withdrawal. I initiated the withdrawal on July 1st, and received it today on July 10th.

Support aren't helpful at all and clearly re-use the same QuickReply's

I wouldn't recommend playing on this site, they're bound to exit scam at some point.

Daniele gentile disponibile e competente

It's been a nearly a month since I deposited i didn't received my deposited money yet I was told on 2nd day my case is escalated with relevant department but still no response everyday i go to chat and every day different excuses same reply you will get soon it's been nearly a month didn't recieved yet don't play in this site it's full of scam
See I got reply after 2 months but ty my issue was solved

Kind and helpfull customer service at casinos chat! Than you Leonidas!

Do not deposit here , waited a week for my payout and still no one can tell me when it will be paid or if it will be paid , throwing your money away here, no help from support they just say not there department, not trustworthy do not deposit at 5 gringos casino , finally paid and paid me short of the amount I withdrew by $70

Don’t trust this platform.
I made my first deposit on Saturday morning. Only a small deposit of $50 to test the platform. It’s now Monday night and they still haven’t processed my transaction. I’ve reached out to customer service multiple times who have avoided giving any information whatsoever except that someone will contact me directly.
I’ve tried most platforms at this point and I will say that you are better off going with Leon since they have instant deposits and almost instant withdrawals via crypto as an option.
Would have loved to review this platforms gaming experience but unfortunately haven’t even been able to get to that point 3 days after depositing funds.
Don’t trust it.