absence.io Reviews 

577
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform incredibly user-friendly and straightforward, making tasks like requesting vacation days and managing absences very easy. Many appreciate its convenience and efficiency, noting that the tool effectively fulfills its purpose. The user interface is frequently praised for being simple to understand and handle, contributing to a smooth overall experience. However, some people mentioned specific user experience issues, including persistent cue-card popups, login difficulties, and challenges with precise scrolling for week planning. There are also suggestions for improvements, such as the ability to add recurring events or attach documents after filling out absence requests, and a desire for team availability overviews.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the tool easy to use,... See more

Website

Customers had ambiguous experiences with the website, with some finding it super user-friendly and convenient... See more

Holidays

Reviewers highlight positive aspects of holidays, with customers finding it easy to request vacation days.See more

Reviews shaping this summary

Rated 4 out of 5 stars

I'm overall satisified with the service but there are some UX issues which can slow down the daily usage. I know that "some issues" is not a help but I'm currently too tired to give you details but d... See more

Company replied

Rated 5 out of 5 stars

Easy to ask for vacation days etc.. The handling of a request is super easy and you can also add documents if needed.

Company replied

Rated 5 out of 5 stars

Does what it says on the tin. What would make it better would be able to create a list of people to notify rather than having to add them for each and every absence.

Company replied

Rated 5 out of 5 stars

I am a happy user, super user friendly and stright to the point, makes vacay planning super convenient.

Company replied


Company details

  1. Software Vendor
  2. Recruitment Service
  3. Software Company

About absence.io

Written by the company

English

absence.io has been a trusted partner for digital HR solutions for over 10 years – proudly developed by our small and dedicated team based in Munich and Berlin.

Our intuitive software combines four essential features in one platform:
  • Leave management
  • Time tracking
  • Digital personnel files
  • Expense and travel reimbursement

We help companies of all sizes simplify and streamline their HR processes – from vacation planning to working hours and document management – all in one secure system.

Our platform is fully GDPR-compliant, hosted exclusively on servers located in Germany, and meets the highest security standards. Accessible via web and mobile app, absence.io gives employees and managers easy access anytime, from anywhere.

With a focus on ease of use, legal compliance, and continuous development, absence.io is HR software – made in Germany.

---------------------------------------------------------

Deutsch

absence.io ist seit über 10 Jahren der zuverlässige Partner für digitale HR-Lösungen – entwickelt von einem engagierten Team in München und Berlin.

Unsere benutzerfreundliche Software vereint vier zentrale Funktionen in einer Plattform:
  • Abwesenheitsverwaltung
  • Zeiterfassung
  • digitale Personalakte
  • Spesen- und Reisekostenabrechnung.


Wir unterstützen Unternehmen jeder Größe dabei, HR-Prozesse effizient, transparent und rechtskonform zu gestalten. Ob Urlaubsplanung, Arbeitszeiterfassung oder digitale Dokumentenverwaltung – mit absence.io behalten HR-Teams stets den Überblick.

Unsere Lösung ist komplett DSGVO-konform, erfüllt die höchsten Sicherheitsstandards und wird auf Servern in Deutschland gehostet. Dank Web-Anwendung und mobiler App haben Mitarbeitende jederzeit und von überall Zugriff.

absence.io steht für einfache Bedienung, rechtliche Sicherheit und kontinuierliche Weiterentwicklung – made in Germany.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

577 reviews

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Replied to 100% of negative reviews

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4.3

All reviews

(577)

95 reviews in the last 12 months

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Rated 4 out of 5 stars

easy to use and plan

easy to use and plan
My company is in to waste treatment

July 10, 2026
absence.io logo

Reply from absence.io

Thanks for your feedback! 😊 Great to hear you find the app easy to use and helpful for planning. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very efficient

Easy to use and understand!

July 2, 2026
absence.io logo

Reply from absence.io

Thanks a lot! 😊 Great to hear you find the app easy to use and that it's working efficiently for you.

Rated 4 out of 5 stars

Does what it is supposed to do

Does what it is supposed to do, would be nice to have an overview for team availability.

June 8, 2026
absence.io logo

Reply from absence.io

Thanks for your feedback! Team availability can be viewed in a few different ways – for example by filtering the team calendar by team or department, or by using the capacity report. If you're looking for something more specific, feel free to reach out and we'd be happy to take a closer look.

Rated 3 out of 5 stars

Scrolling through the weeks

Scrolling through the weeks, sometimes you need to see a specific week or weekend in the middle of your screen, but the scrolling simply moves in blocks and you can't then "micro-scroll". Makes it hard when you're planning your weeks

May 31, 2026
absence.io logo

Reply from absence.io

Thanks for your feedback :) Are you using the mobile app or the web version? Feel free to reach out to our support team with a few more details, and we'll be happy to take a closer look.

Rated 5 out of 5 stars

Norm

A convenient app for tracking vacations.

June 1, 2026
absence.io logo

Reply from absence.io

Thanks for your feedback! 😊 Glad to hear the app makes vacation tracking convenient for you.

Rated 2 out of 5 stars

I hate the cue-cards

Your cue-card popup is based on a cookie instead of on my account. I really don't need a refresher every time I switch machines or browsers, or clear cache. It puts noise in the way of my ability to get work done. That goes against your value prop.

May 19, 2026
absence.io logo

Reply from absence.io

Thanks for your feedback. The guide and feature announcements are designed to appear only once. We appreciate your suggestion to tie them to the account rather than browser cookies and will pass it on to our team.

Rated 4 out of 5 stars

Initial Setup Help

A help box for setup of the departments, locations, and teams would be helpful to show how these labels interact.

April 19, 2026
absence.io logo

Reply from absence.io

Thanks for your feedback! We already provide small question mark tooltips next to headings such as Departments, Teams, and Locations, where the most important setup information is explained. If anything is still unclear, feel free to reach out to our support team – we’re happy to help with the best setup for your organization.

Rated 2 out of 5 stars

Limited functionality

This website / app is hopeless. Avoid

May 18, 2026
absence.io logo

Reply from absence.io

We're sorry to hear that your experience didn't meet your expectations. If you're open to sharing a bit more detail about the functionality you're missing, we'd appreciate the opportunity to better understand your concerns and see how we can help. Feel free to reach out to us at support@absence.io.

Rated 5 out of 5 stars

Easy to use

Easy to use, convenient

May 18, 2026
absence.io logo

Reply from absence.io

Thanks a lot! Great to hear you find the app convenient and easy to use.

Rated 3 out of 5 stars

E-mail anouncements look like errors

E-mail anouncements look like errors. It is all red and starts with a word YAY. Make it green and change the wording to improve the UX.

Reply -> You e-mail adress doesn´t exist. It is not possible to send anything to it.

January 1, 2026
absence.io logo

Reply from absence.io

As we are unable to assign your request, could you please send us a screenshot and more information about this to support@absence.io?

Rated 1 out of 5 stars

How is it possible to have 6.29 days…

How is it possible to have 6.29 days vacation? What does that even mean?
is it 29 minutes? or is it 0.29 of a day?

April 8, 2026
absence.io logo

Reply from absence.io

Vacation balances are calculated proportionally based on when the allowance starts, which can lead to fractional values. These can be easily adjusted or rounded by an admin. If your admin needs help with the setup, they’re welcome to reach out to our support team.

Rated 5 out of 5 stars

I use it since years

I use it since years. It is easy to use and gets the job done

March 31, 2026
absence.io logo

Reply from absence.io

Thanks a lot! 😊 Great to hear it’s been working reliably for you over the years.

Rated 5 out of 5 stars

Really Useful app for managing &…

Really Useful app for managing & tracking holiday entitlement

March 30, 2026
absence.io logo

Reply from absence.io

Thanks a lot! Great to hear the app helps you manage and track holidays effectively.

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