Happy with the ordering process and delivery. Order was not suitable for me so I had to refund, but because I paid by PayPal I was not able to refund at the shop so I wasted a journey. On calling c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very nice bag especially in the sale. I’ve had a similar one for five years from Accessorize which had 3 compartments in it whereas this one just has a single large pocket. I’m very pleased with it... See more
Company replied
All of the sarongs were true to colour, would be better if the material was a little heavier, otherwise happy with my purchase. Notified when in store and pick up really easy at the store.
Company replied
Nice and soft nightwear, very comfy. Being a size 10/12, I only had the choice of going on the smaller side 8/10 or bigger 12/14. Given the advice online, I chose the latter, but a bit too big for me.... See more
Company replied
Company details
- Fashion Accessories Store
- Bag Shop
- Bags and Luggage Store
- Handbags Shop
- Jewelry Store
- Women's Clothing Store
Written by the company
New women's fashions accessories have landed! Our Accessorize bags, purses, jewellery, shoes, accessories, gifts and beachwear will get you up-to-the-moment.
Contact info
United Kingdom
- accessorize.com
3.9
Great
2K reviews
Asks customers to review
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May use AI-assist with repliesRead more
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I wish I knew you were using Evri
I wish I knew you were using Evri - terrible delivery experience. They ring on the bell, sometimes do not even do so and then they leave the package at the front door - we have a lot of people passing and it could so easily have been taken. I will not order from you any more for delivery.
July 31, 2026
Reply from Accessorize.com
Hello,
Thank you for your review.
We're sorry to read of your disappointment and frustration.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Monsoon
Very good price for the item i got
Very good price for the item i got. Good quality aswell.
July 5, 2026
Very helpful manager … staffs are good
Very helpful manager … staffs are good
Quick service
Thanks
July 29, 2026
I haven’t received my order yet
August 3, 2026
Reply from Accessorize.com
Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 2-4 working days for standard delivery and 1 working day for next day delivery, delivery does not include weekends or bank holidays (orders placed at the weekend will be processed on a Monday and delivered on a Tuesday).
In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.
We hope that this is of some assistance.
Many thanks,
Still waiting for parcel when it was…
Still waiting for parcel when it was ment to take 2 days
July 30, 2026
Reply from Accessorize.com
Hello, our standard delivery service is between 2-4 working days as advertised and not guaranteed at 2 working days. We kindly ask customers to review the delivery information prior to checkout carefully to avoid any disappointment.
Kind regards,
Straightforward and easy process -I was…
Straightforward and easy process -I was kept informed all the way through- which is always reassuring when buying online. (I am old school and usually prefer to try on and buy in store). I will definitely buy online again with Accessorize. The Click and Collect in store is a great option. Picked up my beautiful kaftan/bikini coverup today in Harrogate. Love this - soft and lovely detail - thank you Accessorize 💕💕
July 29, 2026
I bought some sandal slides and the…
I bought some sandal slides and the beads are already hanging off! Not good. I only received them today aswell.
July 30, 2026
Reply from Accessorize.com
Hello,
Thank you for your review.
We're sorry to read of your disappointment and frustration.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks,
I opened the small parcel and took out…
I opened the small parcel and took out the necklace with sea charms . The clasp fell off and the beads and charms clattered all over the floor. Refund Please.
July 30, 2026
Reply from Accessorize.com
Hi, we're sorry to hear this. If you haven’t already, please reach out to our team on the link https://help.accessorize.com/hc/en-gb/requests/new and they will be happy to help. You can also WhatsApp directly via the WhatsApp link at the bottom of the web form. Many thanks, Accessorize
Exactly as described.
The items arrived quickly and they were exactly the same as what was shown on their website. No complaints.
July 31, 2026
Good for kid’s holiday essentials.
Plenty of choice for holiday essentials for children and adults and great designs.
July 29, 2026
One of the straps didnt have the…
One of the straps didnt have the attachment plastic part so was useless to me
July 29, 2026
Reply from Accessorize.com
Hello,
Thank you for your review.
Please be assured that we appreciate all customer feedback and will share this with the relevant teams.
Thank you again for reaching out to us.
Many thanks, Monsoon
I didn’t receive my order yet& delivery…
I didn’t receive my order yet& delivery is too much I don’t know why i ordered it should be free
July 29, 2026
Reply from Accessorize.com
Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 2-4 working days for standard delivery and 1 working day for next day delivery, delivery does not include weekends or bank holidays (orders placed at the weekend will be processed on a Monday and delivered on a Tuesday).
In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.
We hope that this is of some assistance.
Many thanks, Monsoon
Great service
Great service, bought a new purse, it was delivered quickly, communication was great and the purse was perfect quality, can’t ask for more, will return when I need a new bag!
June 20, 2026
Very good 😊!
"Everything was great, thank you! No issues at all, and I'm very satisfied with my experience."
July 29, 2026
My item has not arrived
My item has not arrived. I have been unable to check its progress as no confirmation email.
July 24, 2026
Reply from Accessorize.com
Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 2-4 working days for standard delivery and 1 working day for next day delivery, delivery does not include weekends or bank holidays (orders placed at the weekend will be processed on a Monday and delivered on a Tuesday).
In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.
We hope that this is of some assistance.
Many thanks, Monsoon
Great products great prices and good…
Great products great prices and good delivery, my go to place for summer stuff
April 14, 2026
Staff were very friendly and polite…
Staff were very friendly and polite @Brent cross. Good customer service.
July 29, 2026
Reply from Accessorize.com
Hello, thank you for your review.
Please be aware that for Next Day Delivery orders placed on a Friday, Saturday or Sunday will not be processed until the next working day (usually Monday, unless this falls on a Bank Holiday), with delivery expected on Tuesday.
This information is detailed on our delivery page below, as well as during the checkout process:
Delivery Information Page
Any estimated dates give are that, estimates, and we do ask that you allow the advertised time on our website to pass before querying your order.
We also ask customers to please ensure their delivery address doesn’t fall within one of our couriers special postcodes area which can add a couple of additional working days to delivery. Again, this is all detailed on our delivery page.
We kindly ask customers to review the delivery information prior to checkout carefully to avoid any disappointment.
Many thanks,
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