Advance Financial Reviews 

14,381
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,426 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive staff and customer service representatives for being exceptionally patient, kind, and knowledgeable throughout the entire process. People consistently find the online application and approval procedure quick, simple, and very straightforward to successfully complete. Some reviewers were not happy with high interest rates, unclear payment terms, and occasional technical login issues encountered on the platform. A few consumers also noted minor frustrations regarding deposit delays and difficulties when trying to manage their accounts online. Others mentioned feeling confused by unexpected changes to their repayment amounts.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, praising their exceptional patience,... See more

Customer service

Clients share positive opinions on customer service, highlighting top-tier support and exceptional patience... See more

Payment

Reviewers mention ambiguous feedback about payment, experiencing a mix of fast approvals and unexpected... See more

Service

Users describe positive interactions with service, highlighting an easy, fast, and professional loan process.... See more

User experience

People report positive experiences with user experience, highlighting that the application process is fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your service rep and IT team went above and beyond. They had to reset my information in order to get my loan. Unfortunately I cannot remember the reps name, but he was amazing. Extremely patient throu... See more

Rated 5 out of 5 stars

The customer service was awesome Katie was patient and helped me every step of the way until the deal was done thank you Advance financial

Rated 5 out of 5 stars

I was satisfied with my online loan application experience with the agent. The Advance Financial agent worked patiently with me to complete the information, and she answered all my questions without h... See more

Rated 5 out of 5 stars

I just spoke with a wonderful lady named Theresa!!! She was so helpful in changing banking information after my bank account was scammed, Thank you so much for your help, and God Bless You!!


Company details

  1. Money & Insurance

About Advance Financial

Written by the company

Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.

Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.3

All reviews

(14,381)

1,364 reviews in the last 12 months

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Rated 1 out of 5 stars

Cannot verify online after multiple…

Cannot verify online after multiple takes. Forced to go into store.

September 6, 2026
Advance Financial logo

Reply from Advance Financial

Hi Dorrie. Thank you for letting us know about your experience. We take feedback seriously and would welcome the chance to learn more. Please contact us at www.af247.com/contact/ if you'd like to discuss your concerns.

Rated 5 out of 5 stars

This is the best best online lending…

This is the best best online lending company that I have used so far….fast and friendly services…..a dollar borrow when you are in desperation is worth so much more when you make it to the moon 🌕 thanks again and I am recommending everyone to use this af257.com first when you need cash 💰 as a way to say how grateful I am!

September 4, 2026
Rated 1 out of 5 stars

Interest is very high

Very high interest rate, When I found out that they don’t have payment plan. I paid off my loan early so I don’t pay high interest every month.Then I closed my account and blocked them. I will never take a loan from them again.

September 1, 2026
Unprompted review
Advance Financial logo

Reply from Advance Financial

Hi. Thank you for sharing your feedback. We value hearing from our customers, and we'd welcome the opportunity to address your concerns directly. Please visit www.af247.com/contact/ if you'd like to discuss your experience with our team.

Rated 1 out of 5 stars

The worst customer experiences

The worst customer experiences, besides a couple. They also lie over our agreements on pay, instead take what they want. I don’t think that is particularly right since you are recorded making a deal with me over the phone.

September 4, 2026
Unprompted review
Advance Financial logo

Reply from Advance Financial

Hi Jeffery. Your feedback is important to us, and we're grateful you took the time to share it. We're sorry to hear we didn’t meet your expectations. If you'd like to speak with our team, visit www.af247.com/contact/ and we'll be happy to help.

Rated 5 out of 5 stars

Samantha Weaver - Exceptional Support!

Samantha Weaver was exceptional in her support of my family. I lost my job in the Middle East due to the Israel-Hamas War and my wife was severely injured and hospitalized after we had made a few payments. Samantha worked with us to ensure we had a repayment plan we could manage once we were back on our feet, and we were able to pay off our loan and feel good about it. Samantha is one example of the good and decent people that work at 24-7 Advance Financial.

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

After approval

Well, I had been approved everything verified and approved and they wanted the same thing again but this time wanted my real photo and my account number for my personal account. Just seemed to be a run around

September 2, 2026
Unprompted review
Advance Financial logo

Reply from Advance Financial

Hi. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.

Rated 5 out of 5 stars

Excellent service

Your service rep and IT team went above and beyond. They had to reset my information in order to get my loan. Unfortunately I cannot remember the reps name, but he was amazing. Extremely patient through this whole process.

September 2, 2026

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