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Advance Financial Reviews 

14,307
•
TrustScore 4.5 out of 5

4.3

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Looking at 1,530 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally kind, patient, and helpful throughout the entire loan application process. Many consumers find the service fast, smooth, and easy to navigate, especially appreciating the personal assistance provided. However, some people mentioned feeling confused about their repayment terms and higher-than-expected monthly payment amounts after taking out a loan. Others also experienced difficulties with the online platform, facing unexpected system errors and challenges during the initial setup. A few reviewers felt frustrated by communication hurdles and account management issues when dealing with repayments.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and extensive... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and kind assistants who... See more

Payment

Reviewers highlight ambiguous aspects of payment, expressing frustration over unexpected increases in monthly... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process is very... See more

Service

Customers had positive experiences with service, highlighting fast processes and helpful staff who guide them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was satisfied with my online loan application experience with the agent. The Advance Financial agent worked patiently with me to complete the information, and she answered all my questions without h... See more

Rated 5 out of 5 stars

Hello, thank you for reading my review. I think it is important to provide a clean and safe facility for both the employee and customer. Advance Financial provided this to a level where it... See more

Rated 5 out of 5 stars

The process was easy due to great directions. I appreciate the pace which allowed me to actually read the contract.

Rated 5 out of 5 stars

Mr Rob was very helpful! Quick and easy process! Took his time to get me more money than needed! He was very patient and helpful on the phone even tho we couldn’t get approved through the phone due to... See more

Company details

  1. Money & Insurance

About Advance Financial

Written by the company

Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.

Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.3

All reviews

(14,307)

1,453 reviews in the last 12 months

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Rated 5 out of 5 stars

The help I received from Steve was…

The help I received from Steve was excellent. He went through step by step to help me get photos over and called me back to get a little more information. I felt less stressed not being tech savvy. His compassion was outstanding. Sorry. Rob, you were on the phone with another client, however, I think you would have done a great job like Steve.

August 4, 2026

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