Your service rep and IT team went above and beyond. They had to reset my information in order to get my loan. Unfortunately I cannot remember the reps name, but he was amazing. Extremely patient throu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just spoke with a wonderful lady named Theresa!!! She was so helpful in changing banking information after my bank account was scammed, Thank you so much for your help, and God Bless You!!
My experience alone with the electrical entry of my data was not working, but my customer service helper Rebecca had extreme patience my case. Even with her help it took a lot of try’s. Thank you so v... See more
The man who helped me with my loan was very patient, informative, and kind and he made an otherwise stressful experience needing the loan pleasant. Hopefully I won’t ever need to use this service agai... See more
Company details
About Advance Financial
Written by the company
Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.
Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).
Contact info
100 Oceanside Drive, 37204, Nashville, United States
- 615-341-5900
- www.af247.com
4.3
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was completing my sign in and…
I was completing my sign in and agreement paperwork on line and didn’t select a1000 withdrawal. Still I received a 1000 payment and now have to watch and send it back. I even called in to get the proper way to handle sign in agreement pages with help from your people. Not very happy about that at all
September 15, 2026
Reply from Advance Financial
Hi Charles. Thank you for letting us know about your experience. We take feedback seriously and would welcome the chance to learn more. Please contact us at www.af247.com/contact/ if you'd like to discuss your concerns.
Rhonda was extremely nice and so…
Rhonda was extremely nice and so helpful thanks for having patience and helping me fill my application out
September 14, 2026
I was able to do everything online and…
I was able to do everything online and it was completed quickly.
September 14, 2026
it was pretty seamless
it was pretty seamless, I didn't even have to leave the comfort of my home.
September 14, 2026
Predatory and unclear practices
Predatory and unclear practices. Will get you stuck in a high interest loan. Do not recommend dealing with this company at all.
September 14, 2025
Unprompted review
Reply from Advance Financial
Hi Rebecca. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.
Customer service!
September 10, 2026
People were very nice to me and more…
People were very nice to me and more than willing to help I will definitely use advance financial again thank you especially to April thank you she was so helpful
September 10, 2026
Veronica was so kind to me
Veronica was so kind to me. I couldn't believe, how fast, She got my loan approved. Her professionalism was outstanding. I'm so grateful to her. She was very efficient & effective.
September 10, 2026
The verification process would make it…
The verification process would make it difficult for anyone to duplicate my application.
September 9, 2026
Granny
Thanks
Lee was great,
He help me out a lot when I didn't understand what to do
September 9, 2026
Mike walked me thru the entire process…
Mike walked me thru the entire process with ease. Great transaction.
September 9, 2026
Easy and quick.
September 9, 2026
Can’t login to app for website after…
Can’t login to app for website after accepting login request
September 9, 2026
Reply from Advance Financial
Hi Kane 1. Your feedback is important to us, and we're grateful you took the time to share it. We're sorry to hear we didn’t meet your expectations. If you'd like to speak with our team, visit www.af247.com/contact/ and we'll be happy to help.
Very accommodating and the agents were…
Very accommodating and the agents were very helpful
September 9, 2026
Friendly service
Friendly service, fast and accurate when it comes to processing your loan application great company.
September 8, 2026
Unprompted review
I was acknowledged immediately
I was acknowledged immediately. The gentleman was very nice, thoughtful helpful and courteous. I would recommend your office to anyone needing some quick cash.
September 8, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.