Advance Financial Reviews 

14,213
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,684 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patience, making interactions pleasant and efficient. Many people highlight the smooth and easy process, from application to receiving funds, often noting the speed and professionalism of the service. The customer service is frequently described as excellent, with agents going above and beyond to assist and resolve issues effectively. However, some customers also noted concerns regarding payment clarity and high interest rates, finding the terms unclear or discovering unexpectedly large payments after taking out a loan. A few other people also felt that funds were not always received as expected, despite being approved, leading to confusion when payments were requested before money arrived.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the patience, helpfulness, and... See more

Payment

Users describe ambiguous interactions with payment, with some reporting easy payment options and positive... See more

Service

People report positive experiences with service, with many appreciating the fast and easy process, clear... See more

User experience

Clients share positive opinions on user experience, frequently describing it as quick, easy, and convenient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed some extra Christmas money so I stopped by their store in Maryville Tn. Very knowledgeable employees who took the time to explain what to expect. Easy payments by phone, online or in store.... See more

Rated 5 out of 5 stars

The lady that worked there was super nice and friendly. Also, best thing about it is that I got approved for the exact amount that I needed without her even knowing what I needed… THANK YOY for your h... See more

Rated 5 out of 5 stars

Hello, thank you for reading my review. I think it is important to provide a clean and safe facility for both the employee and customer. Advance Financial provided this to a level where it... See more

Rated 5 out of 5 stars

I was satisfied with my online loan application experience with the agent. The Advance Financial agent worked patiently with me to complete the information, and she answered all my questions without h... See more


Company details

  1. Money & Insurance

About Advance Financial

Written by the company

Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.

Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.3

All reviews

(14,213)

1,580 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am paying this loan off as quickly as…

I am paying this loan off as quickly as possible. They don't inform you before you get the loan, that the interest rate is 399% interest and they set your payments so high, that you can't afford to pay anything extra, that way you have to ride it out to the end, at least that's what they're hoping for. I will never ever do business with this company ever again and I would never ever refer them to anybody, they are robbing everybody of their money with the highest interest rate I've ever heard of in my entire life. I would go homeless and starve to death before I ever ask this company for money again!!!!!!

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and easy on getting money

Easy payment plans,takes short amount of time to fill out the online forms
It's quick and customer friendly
Anyone needing that fast and quick cash
I'd suggest you give them a try and see for yourself!!

July 14, 2026
Rated 1 out of 5 stars

After checking all the boxes

After checking all the boxes, nothing happened

July 14, 2026
Unprompted review
Advance Financial logo

Reply from Advance Financial

Hi Jim. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.

Rated 1 out of 5 stars

Don't do it very high apr

Yeah you get money but its like playing catch up while its running away from you. Interest rate is over 100%. If your paying 700 a month well that's all interest rate you have to pay 1400 to make a impact on the principle. This is a scam

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

The Nice Lady

The. Lady MS Lynn was very nice and she was very knowledgeable she was the reason that I'll send people to Advance
Thank you

July 13, 2026
Rated 1 out of 5 stars

Don’t do it

Do not do it cause if you need the money if you don’t pay it within two days three days they charge you six dollars a day for keeping it which is ridiculous so it’s not like gonna start alone like other places this one is not that good you don’t wanna pay like for instance if you get a $600 loan and you don’t pay that next day or the day after you be paying almost 7 $800 $900 for the loan so don’t do it do not do it. If I would’ve known they charged six dollars a day for the loan instead of making it in installments by the month I would’ve never did it

July 3, 2026
Unprompted review
Advance Financial logo

Reply from Advance Financial

Hi Cretia. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.

Rated 5 out of 5 stars

Extra Christmas Money

I needed some extra Christmas money so I stopped by their store in Maryville Tn. Very knowledgeable employees who took the time to explain what to expect.
Easy payments by phone, online or in store. Paid it off and helped my credit score. Thanks Y'all!

December 23, 2025
Rated 1 out of 5 stars

It went from everything is all good and…

It went from everything is all good and approved. Sends fund to the bank and not even 2 minutes takes it away… After providing my information!!! ITS GIVING SCAM!!

July 9, 2026
Unprompted review
Advance Financial logo

Reply from Advance Financial

Hi Shakeria. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.

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