Advance Financial Reviews 

14,467
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,351 reviews, reviewers overwhelmingly had a great experience with this company. Many people mention that they would definitely recommend the business to anyone looking for assistance. Reviewers found the application process extremely quick, remarkably smooth, and very easy to complete without encountering major obstacles. Customers frequently praise the helpful staff and customer service representatives for being professional, supportive, and exceptionally kind. However, some customers also noted unexpected payment increases, automated billing complications, and confusing loan agreement terms that caused frustration. Some people also faced technical hurdles with online data entry, password resets, or general account login issues when managing their profiles.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, kind, and professional during the entire loan process.... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional support and professional... See more

Payment

Users describe ambiguous interactions with payment processing, as some consumers praised the quick approval... See more

Service

People report positive experiences with service, frequently praising the fast, timely, and easy loan process.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the application is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to request $ a little confused on when I will get the deposit but over all an easy process

Rated 5 out of 5 stars

Your service rep and IT team went above and beyond. They had to reset my information in order to get my loan. Unfortunately I cannot remember the reps name, but he was amazing. Extremely patient throu... See more

Rated 5 out of 5 stars

It was easy to apply. Very smooth process. No problems at all. Definitely would recommend their service

Rated 5 out of 5 stars

The customer service was amazing. They walked me through every step and got approved instantly. I highly recommend this company , they were very patient with me


Company details

  1. Money & Insurance

About Advance Financial

Written by the company

Tennessee based, Advance Financial was founded in 1996. From its humble beginnings as a 3-store chain, the company has grown to include more than 70 locations throughout Tennessee. Advance Financial is a leading fintech company offering online line of credit and installment loans across the country.

Recent recognitions include 2019 Inc. 5000 fastest-growing private companies for the eighth straight years; A+ rating by the Better Business Bureau; Nashville’s 4th fastest growing company (2019, Nashville Business Journal); Forbes Best Employers for New Graduates (2018); and, Indeed Top-Ranked Workplace for Compensation/Benefits (2019). Advance Financial is the second largest family-owned company headquartered in Nashville (2019, Nashville Business Journal).


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.3

All reviews

(14,467)

1,277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I really didn’t even want to put 1…

I really didn’t even want to put 1 star, I don’t understand how you all can try to take money out of my savings instead of my checking when you only had permission to take it out my checking every time you all take out I have the money in my account you all are just refusing to take it out the right Account this is not my fault by any means and y'all need to fix this because I’m tired of having to pay a negative balance because you can’t properly do your jobs right. This has been like the 4 th month you’ve done this to me and it needs to be handled if not I will do what I need to to handle it myself.

October 10, 2026
Unprompted review
Rated 1 out of 5 stars

The worst

The worst! If you pay your amount due the loan will go up. STAY AWAY! They will tell you one thing then fo another! Dishonest. I have a friend in Homeland Security. She will be looking into them!

September 16, 2026
Unprompted review
Rated 1 out of 5 stars

I keep getting charged for my minimum…

I keep getting charged for my minimum payment multiple times in a row and no one has helped. I finally had to stop payment with my bank

October 9, 2026
Unprompted review
Advance Financial logo

Reply from Advance Financial

Hi Ashley. Your feedback is important to us, and we're grateful you took the time to share it. We're sorry to hear we didn’t meet your expectations. If you'd like to speak with our team, visit www.af247.com/contact/ and we'll be happy to help.

Rated 1 out of 5 stars

BullŚhit

I had no issues with AF247 for months…. It kept asking me “add a debit card for payment instant transfers” I finally added my wife’s debit card that is on our joint account that it happily accepted. After that I’m no longer capable of doing a cash advance because “The name is not on file” although while adding a debit card it is specific to being attached your bank account… which again it’s a JOINT ACCOUNT…… regardless it’s for “payment purposes only” after doing it now I can’t do even an ACH deposit because her card isn’t on the profile… sat and argued with not just customer service, but upper management that they accepted the card as “PAYMENT” not as a withdrawal which is attached to the bank account in question….

In short, they’re willing to accept a joint bank account’s debit card for payment, but it now will NOT accept a withdrawal because she’s not the A247 account name??? Not that it’s not eligible for instant transfer but not eligible for any transfer… argued on the phone for hours with management “Victor” and he wouldn’t even go as far as saying that this is an issue…… please AW247 release this archive to prove me wrong….. I tried for 5+ hrs before I turned to contacting customer service to realize they’re not worth a fux……. Release the f’n archive betweeen me and Victor to prove me wrong………

October 7, 2026
Unprompted review
Rated 1 out of 5 stars

Approved for $1000 and then credit…

Approved for $1000 and then credit reduced to $50 siting missing information. Call customer care to not really get a resolution. Then arrive to physical location with only one worker spending a ton of time on non english speaking customers, while ignoring everyone else

October 5, 2026
Advance Financial logo

Reply from Advance Financial

Hi Christian. Thank you for letting us know about your experience. We take feedback seriously and would welcome the chance to learn more. Please contact us at www.af247.com/contact/ if you'd like to discuss your concerns.

Rated 1 out of 5 stars

Absolutely the worst rate is extremely…

Absolutely the worst rate is extremely high they constantly overcharge and have fees out the ass worst company ever and Trump should shut them down

October 1, 2026
Unprompted review
Advance Financial logo

Reply from Advance Financial

Hi Stevie. Thank you for your feedback. We’re sorry to hear we didn’t meet your expectations. If you’d like to discuss this further, please contact us at www.af247.com/contact/ so we can connect with you.

Rated 1 out of 5 stars

They committed theft by deception and…

They committed theft by deception and fraud

October 2, 2026
Unprompted review
Advance Financial logo

Reply from Advance Financial

Hi Richard. Thank you for letting us know about your experience. We take feedback seriously and would welcome the chance to learn more. Please contact us at www.af247.com/contact/ if you'd like to discuss your concerns.

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