I honestly didn’t expect to receive any compensation for my cancelled flight. I’ve found that airlines are usually experts at finding loopholes in their cancellation policies, like citing "force m... See more
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Review summary
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What people talk about most
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Air Help its wonderful website to help get compensation for late, cancelled flights. Back in May I have flight from Nice FR to Hartford CT. My flight was cancelled. After all the inconvenience and hou... See more
AirHelp is a really good for getting your compensations. They did an amazing job. My claim request was stuck with the airlines for almost 6 months, but they finally got something for me. It was even r... See more
The interaction with the system and the fast reply to the team were really good, and that gives you peace of mind after the bad experience, where your flight is canceled and puts your whole vacation p... See more
Company details
Information provided by various external sources
Disrupted flight? You could be eligible to claim up to $700 (€600) in compensation. AirHelp puts the power back in YOUR hands. We’ll locate eligible flights, and fight to get you your money. No hassle, no stress.
Contact info
United Kingdom
- www.airhelp.com/en
4.5
Excellent
241K reviews
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It's good for me to play and for…
It's good for me to play and for improvement in Survey ,and win money online.
July 23, 2026
Unprompted review
This is a terrible company
This is a terrible company. Total scam. Do not trust them. Do not give them your info.
July 23, 2026
Unprompted review
great result, difficult system with unclear requests
I ve had the reply of acceptance of the claim for the delay at the airport Amsterdam flying to Brest by Paris. The process in the system is quite complex and unclear what to provide/ deliver to Airhelp.
Finally with 3 people we succeeded.
July 18, 2026
May use AI-assist with repliesRead more
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Claim delayed for months with no meaningful updates
I submitted my compensation claim to AirHelp on 8 October 2025 regarding Wizz Air Malta flight W46392 (Claim ID: 6352641).
The airline rejected the claim, and on 12 October 2025, AirHelp informed me that the case had been transferred to its legal team. Since then, the only visible update has been a generic status stating that the legal team is handling the case.
The continued delay is unacceptable. A generic response is no longer sufficient after such a long period. I expect AirHelp to provide a documented update explaining:
* What legal action has actually been taken.
* When that action was taken.
* The current stage of the case.
* The next expected milestone and estimated timeline.
Transparency and communication are essential when customers entrust a company to pursue legal claims on their behalf.
I will update this review based on the actual outcome. The matter will not be considered resolved until the compensation has been successfully recovered and paid to the claimant.
Claim ID: 6352641
October 8, 2025
Unprompted review
Reply from AirHelp.com
Hi
Thank you for taking the time to share your feedback.
We have reached out to you directly via email to provide an update on the current status of your claim and to outline the next steps in the process. We encourage you to review our message, and if you have any questions or require further clarification, please don't hesitate to contact us.
Thank you for your patience and cooperation.
Kind regards,
AirHelp Team
Easy and relatively quick
July 23, 2026
All resolved very quickly
All resolved very quickly, would recommend. The only part I struggled with a bit was the compensation for my daughter and the documents needed, but eventually it was resolved. It would be good to make this more straightforward - I was still getting reminders that documents were missing, despite having attached them already, and needed to contact customer support to resolve.
Otherwise all fine and very quick. Of course you need to pay a percentage fee, but at least it's very effective. I doubt I would get the compensation by myself.
July 12, 2026
Prompt and efficient
AirHelp contacted me promptly when I would not have even known I could be compensated. They arranged everything, streamlining the process. Paying them commission was well worth while.
June 16, 2026
It was great that they picked up on our…
It was great that they picked up on our delay and actioned it with us.
July 22, 2026
Saudia airlines really bad service..no…
Saudia airlines really bad service..no solution from them
July 22, 2026
Unprompted review
Austria
We submitted the refund request in March. Both requests were sent at the same time. One was accepted but the second one had to be resubmitted twice. We didn't receive notification regarding the alleged incomplete request. The total was delayed 3 months. We continued to ask for updates we assurance it would happen.
July 13, 2026
Proactive follow up of the issue and…
Proactive follow up of the issue and keeping the passenger up to date.
July 14, 2026
Communicated every step
July 15, 2026
This company is legitimate and has operated efficiently
Seemless interaction with Airhelp and ultimately a good result.
July 15, 2026
Frankly speaking I was applying for …
Frankly speaking I was applying for to UK and Canada unfortunately I couldn't find what is the happening right now
July 22, 2026
Unprompted review
Happy and satisfied airhelp customer.
Im happy that it took a short time (4weeks) to get my compensation. I also appreciate the frequent communication of updates about my claim which encouraged me that airhelp was really working on my case with all the urgency needed. I recommend airhelp to anyone and everyone.
July 20, 2026
Dealing directly with SAS customer…
Dealing directly with SAS customer service went nowhere. Appointing AirHelp to get the refund was money well spent.
July 21, 2026
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