AirHelp.com Reviews 

Never thought I will get any compensation. You guys did it . I had not much to do . You know how it works. Thank you so much .

By making air transport easy

They were fast and honest

More than a year ago, my flight was delayed for more than three hours. After many months without a single update, I contacted their customer service. Not a single time did I get an accurate update. Each time I talked to them, I received contradictory responses. It was obvious that the agents were neglecting and ignoring me. When I confronted them, they just tried to avoid my points and change the subject.

The process through them was very slow; however, finally, after making numerous follow-ups, I received feedback that the case was won. They sent me their invoice confirming they took 50% of the value, which is okay. After I shared my bank details to receive my compensation, they said it would take 2–4 business days. That timeframe has passed, but I haven't received my money.

I contacted them to ask about it, and a rude agent, supposedly named Constance, told me that they didn't know when they were going to give me my money. Of course, they already got their part.

Worst company ever. Worst service ever, avoid them at all costs. If I ever have to raise a claim again, and they are the last option left in this world, I would rather drop my claim.

Very satisfied

👍👍👍👍👍👍👍👍👍👍

Booked through an agency. Flight 7hrs late, tried to claim compensation which was offered to everyone I travelled with. Told by the airline I had to claim through my booking agents who passed it to Airhelp who took over 40% of my money. Absolutely disgusting arrangment and fee for doing absolutely nothing that I couldn't have done myself if allowed.

Refund was successful

Very satisfied with the service , very easy to follow the instructions and the most important payment came through quickly.
Thank you for the great service.

Simple and straightforward process to get a refund for a delayed flight thanks to AirHelp.

Ok all right good

Update #2:

AirHelp has now provided additional information confirming that a pre-legal letter was sent to the airline several months ago. However, the claim still remains at essentially the same stage, with no clear indication that the matter has actually progressed to the next legal step.

After several months, this level of delay is difficult to justify. If the airline has already been given its final opportunity to settle the claim, I expect AirHelp to proceed with the next appropriate action without further unnecessary delay.

I am asking AirHelp to review my case seriously, give it appropriate priority, and provide clear evidence of meaningful progress rather than leaving the claim at the same stage for months.

I will continue posting factual updates and maintaining my negative review while the claim remains unnecessarily delayed. My review will be updated accordingly when AirHelp demonstrates genuine progress and ultimately resolves the matter.

Calim ID: 6352584

I honestly thought I had lost money on the flights home from England. Air Help contacted me and helped me receive a refund. Thank you!

The procedure was simple, and in a month I receveid the compensation in my account!

Wasn't expecting any help. They exceeded my expectation and got us a great refund. They turned our negative experience into a positive one.

The travelling process was excellent l got exposed to many things your company had excellent services

Straightforward, non-complicated, fast in actionsg, money transfered after a vert short period. So satisified I even sign up for the AirHelp+

Everything worked flawlessly, very easy to use.