Amart Furniture Reviews 

I ordered a double bed from amart online sometime in March of this year (date below would be roughly when I ordered), with a seven week wait time. That was fine, and I agreed to it. Fastforward to 9 weeks later, I reached out asking where it was and they said they could deliver it the following Tuesday. So it took a total of 10 weeks, and me reaching out via email and call to finally receive my furniture. They also backtracked the dates on the delivery notice, claiming the wait time was 9 weeks, when I have original emails telling me it was 7 (i assume to make them not look bad). Terrible customer service and wait time. I don’t think I’d ever have gotten my order if I didn’t call and email, as they seemed to have forgotten and tried to cover it up / act as though it was normal.

I'd like to mention Michael the customer service/sales specialist. He was great! He didn't push us, he helped us understand the product and how to use it. He listened to our needs and wants and supported our expectations.

Great Product Great Staff Great Customer Service

Our experience was great and everything thing we was met . The staff were great especially Gina. We will definitely go back for more furniture / assessors we need.

Muskan should not be in sales very rude double charges me and smiles about it

We’ve recently made 3 seperate purchases from Amart, 2 at their Morayfield store and 1 online. All 3 have been a disaster! We purchased a lounge suite, no one notified us it had arrived in store, we called them and were advised it had made it to the store. Day of delivery the truck broke down and we were not advised of this or any resolution, it was only when we called the store to see where the item was that we were advised. We were assured they would call us back on 2 separate occasions that day and this didn’t happen, we had to chase again. We’ve are still waiting on an outcome for this one.
We purchased an outdoor table, it was delivered with the wrong legs, after contacting the store we waited a week for a resolution and for the legs to be delivered, which we had to chase.
We ordered a bed online, it was delivered with parts missing. Trying to arrange the parts was almost impossible and my email is still sitting in their queue a week later. We bought the parts ourselves.
The sales staff in store do not follow up as they say they will and online support is terrible.
All purchases were made within a week of each other, had we known the drama we would face, we never would’ve made the second and third purchases.
Will not be shopping in store or online again.
Back to Harvey Norman for us.

It was a lovely time at Amart. They gave me the best price possible. I felt like they cared for me as a customer.

The product does not match the reasonable expectations created by the product listing and is misleading regarding its usability.

While the website displays external dimensions of 50cm depth, the internal usable drawer depth is only 30cm—leaving 20cm (40% of the overall depth) unaccounted for and completely unusable.

• Misleading Representation: The website listing fails to provide internal drawer dimensions. A reasonable consumer purchasing a 50cm deep dresser expects the drawer storage capacity to reasonably correspond to that exterior depth, not lose nearly half the depth to dead space.

After a little research I found Amart had exactly what I was looking for, but I needed my gift quickly. My instore experience at Tingalpa was excellent.
The sales person went out of his way to help me due to my urgent requirement and quickly found my simple but important product in the right colour and fabric in the Amart warehouse at Rochedale (as none were in the showroom floor).
This was easy for me to access and pick up without any fuss.
If a company can care for small purchases with such professionalism and kindness then bigger purchases are more likely to follow and word spread!
Thank you Tingalpa Amart and the wider company.

After Amart promising to deliver our product within the week, we found out that we actually have to wait almost two weeks because somebody didn't put us on the delivery list. So in the meantime, my poor old mother is using a malfunctioning chair which is very uncomfortable for her. And after we spent so much time explaining her situation that this was an urgent purchase.

And when we rang to ask about it we had to talk to a foreigner that we couldn't understand or hear properly.

Found what looks like a good lounge - shame I have to wait up to 15 weeks to experience using it ☹️

Good product and staff is helpful

Very happy with the product I purchased good quality good price

Amart was a great place to buy furniture because we were kept up to date about when it would be ready to be collected. Collection was super easy and the furniture was very well packaged.

SALESPERSON SHOWED ME A RANGE OF PRODUCTS. HE DIDN’T APPEAR ANNOYED WHEN I CHANGED MY MIND ABOUT THE PARTICULAR ITEM THAT I WANTED EVEN THOUGH HE HAD TYPED UP THE FIRST ORDER. HE WENT OUT OF HIS WAY TO ENSURE NEXT DAY DELIVERY. THE FRONT DESK LADY WAS PATIENT WHEN PROCESSING PAYMENT WHICH NEEDED MY CARD TO BE INSERTED IN THE DEVICE. THE DELIVERY STAFF WERE QUICK, EFFICIENT AND FRIENDLY.

Our experience was fantastic from beginning to end. Kenny was super helpful and very pleasant. Delivery was a breeze with Justin and his team. Highly recommend.

Leslie was amazing at the braybrook store.
Was not pushy and very helpful
Lots of choices to decide on.
The store is well presented and easy to walk around

Prioduct wrere excellent service was excellent and the whole experience was very much to our liking

Delivery timeline