Shockingly poor service. Cannot get the correct parts delivered even when using the portal. Portal says one thing but human says another. As sson as the product is used / end of life will not buy ag... See more
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Review summary
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Contacted Ariston Technical support about over sink water heater dimensions as the drawing did not have the pipe centre to centre & centre to rear sizes. It took several emails & around three weeks b... See more
Company replied
Have fitted a load of these boilers of late and a couple of heat pumps. Boilers are great, good warrantees easy to fit and basically the same as other more expensive manufactures. Heat pumps are... See more
Company replied
Fab unit, I purchased an Ariston 2.5 kw AV unit which provides both cooling and heating air. It's a neat and tidy unit sitting high centrally here. Handset easy to use and outside unit and wiring... See more
Company replied
Company details
- Manufacturer
- also in
- Boiler and Heating Service
- Boiler Manufacturer
- Boiler Supplier
- Electrical Equipment Supplier
- Heating Equipment Supplier
About Ariston UK
Written by the company
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Contact info
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, United Kingdom
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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R290 training
Ben was very knowledgeable and could answer all of my queries on the new Nimbus R290 training
October 19, 2026
When I spoke to someone from customer…
When I spoke to someone from customer service to register my heat pump the lady was quite rude
October 8, 2026
Reply from Ariston UK
Good afternoon,
I’m very sorry to hear that your experience when contacting our Customer Service team left you feeling this way. This is not the experience we want any of our customers to have, and I appreciate you bringing it to our attention.
If you would be happy to contact me directly with some further details about your conversation, I would be grateful for the opportunity to look into this further and speak with the team. I can be contacted at Sam.Sewell@Ariston.com.
Thank you again for taking the time to share your feedback, and I look forward to hearing from you.
Kind Regards
Sam Sewell
Uk Customer Service Manager
Boiler is working well thanks seems…
Boiler is working well thanks seems very good.
September 24, 2026
My old boiler was replaced in my…
My old boiler was replaced in my caravan and new Ariston boiler installed, it’s really brilliant as it’s more efficient and so quite and my heating it’s never been so good
October 13, 2026
Reply from Ariston UK
Dear Customer,
Thank you for taking the time to leave us a 5-star review.
We are happy to hear that you were pleased with the service you received. Customer feedback is extremely important to us, and we truly appreciate you sharing your experience.
Kind regards,
The Ariston UK Customer Relations Team
Fab unit
Fab unit, I purchased an Ariston 2.5 kw AV unit which provides both cooling and heating air. It's a neat and tidy unit sitting high centrally here.
Handset easy to use and outside unit and wiring all very acceptable.
Rather a lengthy time to receive my 5 year warranty directly from yourselves but time will tell.
September 23, 2026
Reply from Ariston UK
Dear Customer,
Thank you for taking the time to leave us a 5-star review.
We are happy to hear that you were pleased with the service you received. Customer feedback is extremely important to us, and we truly appreciate you sharing your experience.
Kind regards,
The Ariston UK Customer Relations Team
ASHP is good software is poor
ASHP is great, does what it says on the tin. I would have given 5 stars if the app to run it was up to scratch. Come on Ariston, you can do so much better......
October 15, 2026
Reply from Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We appreciate your feedback and are pleased that we were able to assist you. Your comments help us to continually improve the service we provide.
Kind regards,
The Ariston UK Customer Relations Team
I think this air-conditioning unit is…
I think this air-conditioning unit is absolutely amazing and makes us feel extremely comfortable in our home . It was fitted in a the day, very simple to use with the remote control and we are able to use the app to regulate it even when we are not at home.We couldn’t be more pleased with it, thank you.
October 15, 2026
Reply from Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are happy to hear that Ben Davies was able to assist you and provide you with excellent service. We will be sure to pass on your comments, and we appreciate you sharing your experience with us.
Kind regards,
The Ariston UK Customer Relations Team
Reply from Ariston UK
Dear Customer,
Thank you for your 5-star review.
We are pleased to hear that you were satisfied with the support provided. Your feedback is highly valued, and we thank you for choosing Ariston.
Kind regards,
The Ariston UK Customer Relations Team
Get told to make online orders and then…
Get told to make online orders and then no telephone support what so ever and no one on the phone can help you - keeps making you select option 3 then 2 and sit for ages until the line goes dead! Why implement a new system to have no one to manage it.
October 14, 2026
Unprompted review
Reply from Ariston UK
Good Morning,
I'm sorry to hear that you're experiencing difficulties and appreciate you taking the time to get in touch.
If you could please send me some further details about the issue, I will do everything I can to help. Once I have the information, I'll ensure it is passed to the relevant team for review so we can work towards a resolution as quickly as possible.
You can contact me directly at Sam.Sewell@Ariston.com.
Thank you, and I look forward to hearing from you.
Kind regards,
Sam
Uk Customer Service Manager
Technical support for over sink water heater dimensions
Contacted Ariston Technical support about over sink water heater dimensions as the drawing did not have the pipe centre to centre & centre to rear sizes. It took several emails & around three weeks but they amended the drawing with the full unit dimensions which is Brilliant ! It will help other specifiers, designers, architects, engineers, DIY'ers & plumbers.
September 23, 2026
Reply from Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We appreciate your feedback and are pleased that we were able to assist you. Your comments help us to continually improve the service we provide.
Kind regards,
The Ariston UK Customer Relations Team
Everything works well & price was…
Everything works well & price was affordable. Let’s hope it keeps up.
October 5, 2026
Reply from Ariston UK
Dear Customer,
Thank you for your 5-star review.
We are pleased to hear that you were satisfied with the support provided. Your feedback is highly valued, and we thank you for choosing Ariston.
Kind regards,
The Ariston UK Customer Relations Team
Reply from Ariston UK
Dear Customer,
Thank you for taking the time to leave us a 5-star review.
We are happy to hear that you were pleased with the service you received. Customer feedback is extremely important to us, and we truly appreciate you sharing your experience.
Kind regards,
The Ariston UK Customer Relations Team
Helpful , efficient company
This company was very helpful in replacing a faulty pump in my Air Source Heat Pump promptly following a site visit identifying the fault on 1/9/ 2026 by Ben Davies. He followed up with a call and email to check that the system was working well and this was a good opportunity to ask a couple of questions. He answered these clearly for me.
September 1, 2026
Unprompted review
Reply from Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are pleased to hear that Ben Davies was able to help you. Your comments will be shared with them, and we are delighted that you were happy with the service you received.
Kind regards,
The Ariston UK Customer Relations Tea
From the moment Ben Davies walked in to…
From the moment Ben Davies walked in to our home it was obvious that he was very knowledgeable of the heating system,he had come to rectify all the faults on the system that other technicians have failed to find, he was very polite and nothing was to much trouble to explain ,and he soon got o the bottom of the faults , and rectified them ,after a thorough inspection he pointed out other items that needed attention which we otherwise wouldn't have known about ,Ariston should be very proud that they have an employee so keen and knowledgeable as Ben and hope that he is rewarded according, regards Mr&Mrs Sharman
October 1, 2026
Unprompted review
Reply from Ariston UK
Dear Customer,
Thank you for taking the time to leave us a review.
We are happy to hear that Ben Davies was able to assist you and provide you with excellent service. We will be sure to pass on your comments, and we appreciate you sharing your experience with us.
Kind regards,
The Ariston UK Customer Relations Team
Technical answered our questions during…
Technical answered our questions during our tel call and then emailed me a confirmation, all fine
October 1, 2026
Reply from Ariston UK
Dear Customer,
Thank you for your 5-star review.
We are pleased to hear that you were satisfied with the support provided. Your feedback is highly valued, and we thank you for choosing Ariston.
Kind regards,
The Ariston UK Customer Relations Team
The technical response was fantastic…
The technical response was fantastic Relating to the Trigon XXL . Manuals were sent promptly thank you very much Bruce Hall CBRE
September 30, 2026
Reply from Ariston UK
Dear Customer,
Thank you for taking the time to leave us a 5-star review.
We are happy to hear that you were pleased with the service you received. Customer feedback is extremely important to us, and we truly appreciate you sharing your experience.
Kind regards,
The Ariston UK Customer Relations Team
Bought Ariston Water heater on…
Bought Ariston Water heater on 15/09/2026 just had the heater installed by qualified gas engineer. Finding that when i turn the hot tap off the heater is very loud when the fan kicks in. Any one have this issue with this Model IPX4D.
September 27, 2026
Unprompted review
Reply from Ariston UK
Good morning,
I am sorry to hear that you are experiencing problems with your product.
If you could please send some additional details to my email address, I will be happy to forward the information to our Technical Department for further assistance.
Please include the following details:
Installation address
Model number of the unit
Serial number
Please send this information to Sam.Sewell@ariston.co.uk.
Thank you, and I look forward to hearing from you.
Kind regards,
Sam Sewell
UK Customer Service Manager
Ariston UK
Very good service
September 21, 2026
Reply from Ariston UK
Dear Customer,
Thank you for taking the time to leave us a 5-star review.
We are happy to hear that you were pleased with the service you received. Customer feedback is extremely important to us, and we truly appreciate you sharing your experience.
Kind regards,
The Ariston UK Customer Relations Team
Reply from Ariston UK
Dear Customer,
Thank you for taking the time to leave us a 5-star review.
We are happy to hear that you were pleased with the service you received. Customer feedback is extremely important to us, and we truly appreciate you sharing your experience.
Kind regards,
The Ariston UK Customer Relations Team
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