Artforma Reviews 

First time I tried to place an order I kept getting kicked off of the website and I couldn’t place the order!
I eventually managed to place an order and they couldn’t find it.
I had second thoughts and asked them to cancel the order on the 22nd August and the cancellation was confirmed on the 25th August.
I have now received a refund but only because of my review on trustpilot.

Nice mirror and functionalety. Only disappointing thing is that the mirror is not dimmsble.

Artforma.no pretends to be a Norwegian brand. They claim regulations, or rather lack of such, that are not compatible with Norwegian law when it comes to returns. In addition they dont apply to European rules for customer rights.
I bought an expensive mirror that turned out to be of poor quality and therefore wanted to return to seller. Wrote them, they replied that returns are not possible due to "Special order". There was no special order, standard mirror with noe further requirements.
I turned to official Norwegian customer authorities who confirmed my understanding as to customer legal rights.
Any 5 star review on this trust pilot site is likely to have been posted by the company itself or their affiliates. Stay away! Artforma is a scam, pretending to be something they are not, earning money on trash, avoiding both Norwegian and European regulations.

Worst customer experience I have ever had. I called Artforma and got guidance on the phone about which product I should buy. Ended up with the Ambient Line version combined with "Philips" trafo, as this had enough front light for make-up (girls need this) and could be dimmed with an external dimmer. After installation, we see that the front makeup-lights are simply miserable. There is only 1 light that goes behind the mirror and illuminates the back wall, where this light should also provide a lighting effect in front. The backlight is REALLY harch. Not that "soft" backlight impression you get from the photos. There is not even close enough for make-up light in front. I then contacted costumer support, and got told that this cannot be dimmed either. Poor product. I am very disappointed and regret ordering this, and will not recommended the "Ambient Line" at all! :(

The customer service doesn’t work. You’re not oriented on service. I will never recommend you unfortunately

DO NOT ORDER HERE! I ordered a full smart mirror with lights. They delivered a mirror that was broken and had a crack in the mirror, this probably happened through the sending. As I had opened and «used»/sat up the mirror they refuse to take it back in return or give me the money back! As I told then, I did not see that it was broken until I put it up, but they put all the blame on me. Absolutely the worst service and I am scammed from spenning 1200€ recieving a broken mirror

Good mirror for good price

Greate product, exactly as expected

Everything went well when we bought this mirror. Its a very good mirror, whith a lot of functionality to choose. We went for back light, speaker, heating and that function wery well.

Easy to order, good looking products to at an appealing price point.
If anything, the built-in temp meter is not working properly as its placement picks up the heat from the lights in the mirror. Ex. 22 degrees in the bathroom although with the lights on it shoes something like 28, making it quite useless.

Smooth delivery, good protection and decent quality. Speakers are not a stunning hi-fi experience but what can you expect. Easy bluetooth setup.

Bathroom renovations now complete.
WOW - What a statement the Artforma Sarah Bathroom Cabinet makes!
I didnt know much about the company so was a bit hesitant initially to place an order. However, what a great experience. Bespoke order placed, kept up to date with order completion date given approximately 10 working days in advance. Order was dispatched as promised on time via UPS and tracked all the way from Poland.
Cabinet was easy to install into the bathroom with the help of an electrician. The TV and Audio setup was straight forward although the lighting handset was a little tricky and needed to go online for the instruction to programme and pair with the cabinet.
Looks amazing and would recommend Artforma 100%!

When I got my mirror it was broken. No help or answer from customer service. They did not help me with anything.

Great product, fast delivery, easy and functional in every way (order: large plain LED mirror)

Order a mirror that got lost on the way, had to order a new one. Shipping should have been included, but we received an additional bill. Used a lot of time and frustration to get this refund. Tried to contact Artforma for a long time with no response. Helped to write a bad review, then they contacted me :-)
Will not use this company again.

Super happy with support and delivery. Smooth and easy and before schedule.
Not installed yet, but expect it to be perfect in our new bathroom.

Mirror was delivered on time, it looked exactly as expected. Good info on the UPS tracking and the local delivery service. Had some issues connecting to Wi-Fi Weather station, it only supports 2.4Ghz and had some scan issues with the app. The online documentation had all info needed to solve it. Support also responded quickly with the questions I had. All in all, superb

After reciving the package, there was a cracked hole inside the cabinet, and a crack in one of the mirror doors. They will send me a new door, but unsure how they will compensate the hole in the cabinet. I asked if it was posdible to mabye get a clock on the new door they sent me, but that was a no go. They seem kind of rude on the email, even if I am the one with a broken produkt. Will see how it goes, and what compensation I will get from the hole.

Sorry to say that the mirror I received from Artforma is a sad piece of equipment.
The overall impression is of poor quality.
The clock did not work upon installation. Communication with consumer service was slow and not constructive. I had to engage an electrician myself and he eventually managed to fix it.
Finally, after several attempts, the glue from the transport packaging is still resisting removal.

Delivery time: Ok, little longer than the advertised 7 days, the mirror was stuck in Poland customs for almost a week. Total 18 days from order.
Support from Artforma: Bad, I was in contact to know why the mirror was stopped in Poland, the reply was that it was not stuck. Every day the delivery date was changed one day, on the same day it was to be delivered, and the Artforma support simply said you will have it tomorrow every time. Not very reinsuring.
Delivery with UPS: Bad, I had to call and send emails, still it was the shipper (Artforma) that had to contact UPS in Poland to get an answer to why the mirror was stuck in Poland, and Artforma only said that yes its cleared through customs, not answering on the fact that it was stuck or for how long I would need to wait.
Packing of mirror: Ok, the mirror was not damaged in any way and was securely packed. The protective film on the mirror left marks over the hole mirror. One month later we have still not been able to remove it all.
Fixing of the mirror to the wall: Bad, the solution is two pins fixed to the wall on each side of the mirror, with a hook on it. After spending hours trying to balance the mirror to a good visible position on the hooks, it is (the mirror) unstable and the solution looks cheap. I will take it down and try to find a new solution to fixing it to the wall. We kept adjusting the pins from the wall in and out to find the “good” position, but it is the balance and weight point of the mirror that is off in regards to the pins, making the bottom stick out a little or just dangle.
Functions of the mirror: Ok Bluetooth speakers, should have been option for wifi speakers. Wifi weather station works good, but the thermostat for the temp. inside is totally off. When powering on, it gives 24-25 Celsius (the correct temp in our bathroom) after 30 min the temp. says 34 Celsius. This is every time. Quick guess, the thermostat is placed close to something that gives off heat (34 C.) perhaps the lights around the mirror?

In total I am happy with the mirror, but it is not worth the cost of € 800 that I paid. I contacted Artforma and they offered to take it back and refund the money as some parts of the mirror did not work correctly, but the holes in our new wall are already there so we will keep it.