Article Reviews 

I took a day off work specifically to receive this furniture, only to open the box and find it practically falling apart. The frame was split, nails were sticking out, and the piece looked unsafe to use. What makes this even more shocking is that the packaging was completely intact, which makes me seriously question how weak and poorly made this furniture is if it can end up in this condition during normal shipping.

The customer service experience was just as disappointing. To receive a refund, I was told I had to leave this large, damaged piece of furniture outside for pickup. I live alone and work six days a week, so I asked if the pickup could be scheduled on the only day I was available. Instead, I was told the carrier wouldn’t even review the request until that day, making it unlikely the pickup would actually happen. No practical or reasonable solution was offered for a problem that wasn’t my fault.

To make matters worse, the representative ended the chat while I was still trying to discuss possible solutions.

I did everything expected of me—I paid for the item, took time off work, and made myself available for delivery. In return, I received a broken piece of furniture and was left to deal with the inconvenience of resolving it.

This was one of the worst customer service experiences I’ve had. I will never purchase from this company again, and I would strongly encourage others to think twice before ordering.

Bought the Nosh Dining Chair (Walnut/Quarry Gray). A few years in, the seat-to-back connection failed. When I contacted support, they told me they don’t have the hardware specs for their own product — no screw size, no part number, nothing — and said the chair has no separate hardware pack since it ships fully assembled.

Their solution: go to a local repair shop or hardware store and try to figure it out myself. No replacement part, no compensation, no real answer, just “outside of warranty, good luck.” I don’t have the time or money to haul a broken chair around town to solve a problem their own design created.

If a piece breaks after a few years, you’re on your own. I wouldn’t recommend Article for anything you expect to actually last.

$30,000 of merch in my cart. Multiples of many things. Most of these items I never saw before and definitely didn't select for my cart I can only imagine the purpose of this. Certainly they didn't do this by mistake. If they do this with a cart what else will they do to manipulate.

Purchased a couch here in late 2021. Within the first three months, the fabric was pilling. I contacted the company, they told me this is normal and to deal with it. They suggested I buy a fabric shaver. The couch was $3000! Fast-forward to 2026, the couch has continued to decline. The couch has a trundle, and the gears have all been stripped and broken. We couldn’t use the trundle. My husband just tackled trying to fix it. When he took the gears apart to replace and fix them, the bolts were actually bent in half. This is absolutely unacceptable. This company needs to be held accountable to their garbage quality and craftsmanship.

Dining room table purchased for $1000 and the table cannot get a drop of water on it. Otherwise it will discolor. Customer service did nothing about it. I will never purchase from them again. Every other table i own (pottery barn, west elm, cb2) never had this issue. You cannot sell a dining room table where if someone forget to use a coaster, the table gets ruined.

I recently read a professional review of article.com furniture and I can’t say it better myself. “It’s fast furniture“ that pretty much says it all. You get it fast, It’ll look good fast, It’ll fall apart fast. All made of the lowest of quality materials and assembly design possible. Furniture to be assembled by a truck driver that doesn’t have to sit on it or sleep on it. I would say spend your money on something you can see and feel before you buy.
I am returning it fast!

The delivery truck was reckless and blew through the street and ripped out a power line that crossed over the street. It had been untouched for decades despite delivery trucks driving through often. It caused damage to the side of my house where the line was attached. Despite the driver taking responsibility, photo evidence, and immediately contacting them, they refuse responsibility and were unresponsive to emails requiring several follow-ups. Don’t order from Article unless you want property damage as a side.

I love the design of the chairs I ordered, but my experience was frustrating. I was given incorrect information about shipping costs while chatting with support before placing my order, which significantly impacted my decision. After checkout, I was told that option wasn’t available, and the total was much higher than expected (shipping was $268 for two chairs).
Customer service did help cancel my order, which I appreciate, but the process felt inconsistent. Shipping to my area in Missouri is typically not an issue with other brands, and this was not clearly communicated upfront. It made the experience feel unintentionally exclusive to certain locations.
Overall, the experience makes it hard to recommend without caution.

Their furniture is beautiful, but I have had a terrible, unacceptably poor delivery experience with their delivery partner, Ryder. I am now on round 3 of the carrier cancelling and rescheduling delivery and completely missing the delivery window with no communication. I have been passed around to multiple third party delivery partners ensuring that it will be taken care of only for me to wait around for an arbitrary confirmed delivery time that comes and goes without a word from any of them. This order is now a week late with no confirmation of if or when my order will be delivered. I paid $200 for white glove delivery and this is how it's handled? abysmal and unacceptable. Cannot recommend unless they get a new delivery partner.

I have had decent customer service with article in the past but they have gone down hill. Ordered an item expected to be delivered 4/6 and it have STILL not been delivered per their chosen delivery partner Ryder. This has cost me hundreds or dollars in rescheduling fees as it was for a project requiring a photographer. They say they are following the order closely but it’s all a lie. Still rescheduled and still no updates to take it a step further NO APOLOGY either. I actually will never order from their company again and that’s truly their loss because we purchases many Airbnbs and set them up with furniture.

Have had a horrible experience with article. I wouldn’t recommend

Horrible experience. We ordered a “custom” model couch. Estimated to arrive in 6 weeks. A few days after it was supposed to arrive, we called and they informed us they didn’t know where it was. After calling them everyday for two weeks we got different responses each time from “we’ve lost it” to “its here, we just need to deliver it” to “it’s in transit from California”. Nobody could provide us answers or give updates. Customer service was atrocious. Then when the couch was finally delivered. The movers they “hired” weren’t hired to bring the couches into our apartment. Then we open up the couch and it’s not even the right one. Terrible experience. DO NOT RECOMMEND.

I hope I like the bed. But the delivery service they use couldn't be worse. Please beware, if asking for white glove. They did a terrible, sloppy job, they chipped paint and wood while bringing parts in, they arrived 1 1/2 hours after my allotted time. It was in their notes I would need help with taking the old bed frame out-- but they took one look at it and refuse, suddenly there were "liability issues" even tho I spoke to someone at Ryder in the morning to confirm this, and yes, it was in their notes. They had 4 more people to get to after us, and it was already 5 pm, so clearly over booked and more about rush than actually doing a good job. I only hope my bed has been put together well, but my husband and I had to move it into position ourselves. And remove the mattress and redo that part as well, because the mattress protector was hanging out the side from the bottom, ripped apart. TERRIBLE service for which I paid.

The finish is literally deteriorating on its own — after just a few weeks and with zero use. I bought this a few weeks ago, went on a trip, and came back to find the finish getting worse day by day. It now looks like the wood itself is starting to fall apart!! The sitting area is cracking in the middle as well.

And if you’re wondering why all the reviews on their website are glowing, it’s because they appear to filter out negative ones. They never posted my 1-star review, even though it followed their stated policies. Rule of thumb: never trust reviews shown on the seller’s own website.

Overpriced for the quality. There are better more comfortable options.

I ordered the amoeba table. The design is beautiful and I'm happy with it overall.

However, my first order came with deep scratches on the table, clearly damaged while manufacturing. Customer support was very pleasant and I sent it back for another one without fuss. This table also has some small damages as well. I've kept the table but I would like order from Article in the future as they clearly have quality issues which is disturbing considering their prices.

Just opened my third piece of furniture from Article and have been very happy with each one. This purchase was a VERY solid wood table which was hefty to bring inside but simple to assemble and lovely to dine on. It also arrived two weeks faster than scheduled, just before Thanksgiving.

Bought an Article sofa about four years ago. Normal use, properly cared for. The seam has come apart, which is not what I’d expect from a sofa at this price point.

Contacted customer support and was told it’s out of warranty and no resolution or goodwill option is available. Posting this so others can decide with full information.

In 2022 we purchased an Ellow 28.5" Reclining Lounge Chair in Ashford Gray for about $1200. Three years later, after very light use by a person weighing 170 pounds and less frequently by another weighing 110 pounds, the reclining mechanism began to make a loud popping noise and to function roughly, and a component in that mechanism began shredding the upholstery on the side of the seat cushion. (About six months earlier, we noticed that the seat cushion lost support and we began sinking into it, which caused the lumbar-support part of the seat back to dig into our spines.) Article responded to our inquiries by saying that there were no exceptions to their one-year warranty, despite the fact that poor workmanship and substandard materials rendered our pricey recliner unusable. Meanwhile, our similar recliner from Amazon, purchased later in 2022 at a price 1/3 that of Article’s, continues to function perfectly. Article does not stand behind its products. In stark contrast, we recently had a problem with our Arhaus sofa, purchased 14 years ago, and that company honored the lifetime warranty for its frame and springs. From now on, we will avoid Article and will instead do business with reputable companies like Arhaus, which stands behind their products.

I ordered an outdoor furniture set from Article last month after many former Article purchases in the past. This experience was a nightmare. Article's delivery partner, Ryder Last Mile, has not shown up for FIVE confirmed appointments over the past month. It's sad to see a formerly amazing company with great customer service sink so low. I cancelled my order after the fifth failed delivery and will never purchase from Article again.

UPDATE: I have now been told that not only have I already been charged for an order that I never received, that I must now wait for Ryder to locate and return my order to Article, and allow Article another "approximately 3-5 days" to process my refund. For an order I NEVER RECEIVED.