I’m not tech-savvy at all, but they made everything feel simple and manageable no jargon, just real help. The expert guided me through every click, waited patiently while I followed, and even encourag... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady I communicated with was clear in her help, didn't patronise or give too many instructions at once. I felt comfortable feeding back as a non electronics person. When I was unable to do someth... See more
Company replied
I woke up to a Wi,Fi issue, reached out immediately, and everything was working again within 15 minutes. Perfect way to start the day. I didn't even finish my toast before the problem was solved. Supe... See more
Company replied
Kate is a wonderfull lady. - A: Fixed my Icom 7300 for MMSSTV. She had me set the 7300 USB SEND to RTS. - B: She told me how to find the other PC , which Windows quit doing, in later releases. --... See more
Company replied
Company details
About Ask-Crew
Written by the company
🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges.
Our professionals are here to provide reliable solutions to your everyday problems.
⚡ On-Demand, 24/7 Support:
Connect with an expert in minutes whenever you need help – no appointments, no waiting.
✅ Certified Experts:
Every expert is vetted and highly qualified, so you get trustworthy answers every time.
🛠️ Every Problem Solved:
From computers, phones, and Wi‑Fi to home appliances, plumbing, and car repairs – we have an expert for it all.
Our Customer Care team is available 24/7 to assist you.
Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.
Contact info
United States
- (833) 600-0218
- help@ask-crew.com
- ask-crew.com
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Enrolling the Unwitting Elderly
Ask-Crew obtains a number of its "customers" through the redirection of individuals from other websites to the Ask-Crew website. The company is aware of this. Sadly, every company that redirects traffic from other websites is quite familiar with the telephone calls and emails from distressed individuals who had no idea that they had enrolled in a subscription membership.
This is particularly true of the elderly. I discovered that Ask-Crew has been billing my mother for a subscription which she never intended to sign up for and has never used. I requested that they provide a full refund since she had not caught the monthly charges on her credit card bill. Tbe maximum refund they would provide was for one month.
Ask-Crew's business takes full advantage of a business model that signs up the unwitting and waits until they uncover the error. Ask-Crew could contact enrollees with a confirmation email that further elaborates on its services. They do not. They could
contact "customers" who have never entered a password or signed in to their account. They do not.
The Ask-Crew responses to customer complaints on Trust Pilot are unfailingly polite and appear highly responsive, but don't expect much.
How many reputable businesses do you know that manage to enroll people in a subscription program without their knowing it?
September 8, 2026
Unprompted review
Reply from Ask-Crew
Hello Julia,
We understand your concerns regarding the renewal charge and the partial refund following your cancellation request. We’d like to take a closer look at your account and the circumstances surrounding the refund decision.
Please share the email address associated with your account so our billing team can review the case and clarify the charge and refund amount.
Best,
Anna, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
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Auto chged my account i never…authorized it want it stopped now
Auto chged my account i never authorized it. Want it stopped now. ✋️..
May 3, 2026
Unprompted review
Reply from Ask-Crew
Hello,
We’re concerned to hear about this situation, as this is not typical for our service. We would like to review your account and clarify the charge you mentioned.
At the moment, we’re unable to locate your details, so please share your email address and any relevant information so we can investigate further.
Best regards,
David, Ask-Crew Billing Support
+1 833 600 0218 billing@ask-crew.com
Scam
Everything, the agent was polite but didn't help at all. I really feel scammed and would appreciate the fee for the subscription returned as it was never clear that I had signed up for one,
April 30, 2026
Unprompted review
Reply from Ask-Crew
Hello, Mrs Angela Romano
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best,
Ask-Crew Support
help@ask-crew.com or 1 833 600 0218
Kate M was knowledgeable and patient but costly.
Kate M was knowledgeable and patient. We went through multiple tests and kept digging down into various levels of technical details that I was not familiar with. She wanted to solve my problem as much as I did.
Be careful how long you chat for or you will be billed multiple times and the charges are not cheep. I thought there was only a £1.00 charge and it turned out to be much more expensive.
April 30, 2026
Unprompted review
Reply from Ask-Crew
Hello!
Thank you so much for your kind words! We're thrilled to hear that our representative provided you with excellent service. We strive to ensure that every interaction is positive and helpful.
Best regards,
Ask-Crew Support Team!
AlexL was very patient
AlexL was very patient. We kept going round & round & in end broke off & restarted the next day. I am not tech savvy but he kept trying for me & we finally succeeded in getting the TP extender working on my internet.
April 29, 2026
Unprompted review
Reply from Ask-Crew
Hello, Melanie!
Thank you for sharing your experience. We’re glad to hear that the support remained patient and persistent, even across sessions, until everything was working. It’s great to know you were able to get your TP extender set up successfully.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
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SCAM no mention of a £24.79 fee, cannot email for refund
No mention of a £24.79 fee, they just took from my account. You get to speak to a bot, not a person, I asked the same question about speaking to a bot and they just kept using the same response "I'm not a bot, it's me, Name" again and again. Lastly they take payment but don't create an account for you, so good luck telling them which account you used because there isn't one, as well as if you try to email billing@ask-crew whatever email they respond with, it doesn't work, your email won't be delivered. SCAM.
April 22, 2026
Unprompted review
Reply from Ask-Crew
Hello,
We’re concerned to hear about your experience, as this is not typical for our service. We would like to review what happened with the charge and access issue you mentioned.
At the moment, we’re unable to locate your details, so please share your email address and any relevant information so we can investigate further.
Best regards,
David, Ask-Crew Billing Support
billing@ask-crew.com
Two hour conversation but worth it in the end.
Chatted with someone called Sandra V. to discuss retrieval of maps on Garmin DriveSmart SatNav. I originally had two regions but, when recently updating, the downloading stopped halfway. I was instructed to acquire more memory which I did by inserting a 32 GB memory card. However, I discovered that I had lost one of my regions. Sandra V took me, diligently and patiently, through the various steps but after two hours Garmin would only permit me one region despite the extra memory. We agree to leave it for 24 hours after which I tried again using the same instructions which were still accessible on the Ask-Crew website. Success at last! It would appear that the problem was due to my original two regions 'UK and Ireland' and 'Southern Europe' having been rebundled as ''Europe North' and Europe South'. But who cares? I got there in the end thanks to Ask-Crew.
April 21, 2026
Unprompted review
Reply from Ask-Crew
Hello!
We're thrilled to receive your positive review! It's great to know that our representative provided you with the assistance you needed. We appreciate your support.
Best regards,
Ask-Crew Support Team!
Reply from Ask-Crew
Hello!
Thank you for your feedback. We're glad to hear that our team was able to help you find a solution. We’re always here if you need any further assistance.
Best regards,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Sven K excellent
Sven K very good sorted my problem even though it took a long time, over an hour. Will not hesitate to contact helpline if I am in trouble again
April 21, 2026
Unprompted review
Reply from Ask-Crew
Hello, Linda!
Thank you for your feedback. We’re glad to hear that your issue was resolved and that the support remained consistent throughout the process. It’s great to know you would choose to reach out again when needed.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
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Reply from Ask-Crew
Hello Kirk,
Thank you for your feedback! We’re glad to hear you found the experience helpful and easy to connect with. Clear and smooth communication is very important to us, and we truly appreciate your kind words.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
Excellent service
April 19, 2026
Unprompted review
Reply from Ask-Crew
Hello, Marie!
Your satisfaction is our priority, and we're thrilled to hear that you had such a positive experience with our service. Thank you for choosing us, and please don't hesitate to reach out if you need anything else.
Best regards,
Ask-Crew Support Team!
Daniel sorted my problem within…seconds
Daniel sorted my problem within seconds. Clearly it was a lack of knowledge on my part but he has explained it and helped with my camera knowledge. Thanks Daniel. Regards
Rob Irving
April 17, 2026
Unprompted review
Reply from Ask-Crew
Hello,
Thank you for using Ask-Crew, we’ll be happy to help you out.
We're delighted to hear that you had such a positive experience with us! Thank you for choosing our service, and please don't hesitate to reach out if you need further assistance in the future!
Best regards,
Ask-Crew Customer Support
Alex S
Alex S. was very helpful tin getting the correct oven assembly after I bought the incorrect assembly.
April 15, 2026
Unprompted review
Reply from Ask-Crew
Hello Steven,
We're thrilled to receive your positive review! It's great to know that our representative was able to assist you effectively. Your satisfaction is important to us, and we appreciate your business.
Best,
Anna, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
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Nick B was very easy to understand and…
Nick B was very easy to understand and gave instructions that I could follow. When I didn't see what he said I should he found a different way of solving the issue and was very patient.
April 14, 2026
Unprompted review
Reply from Ask-Crew
Hello, Jeanette!
We're thrilled to receive your positive review! It's great to know that our representative provided you with the assistance you needed. We appreciate your support.
Best,
Anna, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Garmin Edge 1000
A quick response with somebody who had experience of the particular issue and make / model that I had issues with.
April 11, 2026
Unprompted review
Reply from Ask-Crew
Hello Tim,
Thank you for your feedback! We’re happy to hear that you connected with someone knowledgeable who could assist with your specific device. We aim to provide helpful and relevant support every time.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com
Very straightforward and helpful.
Very straightforward and helpful.
Certainly sorted my Garmin Zumo problem. I would recommend Ask Crew.
April 10, 2026
Unprompted review
Reply from Ask-Crew
Hello, John!
We appreciate you sharing your experience. It’s great to know that the guidance provided was easy to follow and led to a successful outcome. Your recommendation means a lot to us.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
She found the problem and fixed it
She found the problem and fixed it. I was getting a monthly charge for National Grid but I never good an email. She fixed it.
April 6, 2026
Unprompted review
Reply from Ask-Crew
Hello! Thank you for sharing your experience. We're glad to hear that the issue was identified and resolved quickly. Our team is always here to provide helpful support whenever you need it.
Best regards,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
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Unauthorized payment
Hello, I have a fee of $49.00 that has been debited from my account that was not authorized. Please replace it and close this account. Thank you.
April 5, 2026
Unprompted review
Reply from Ask-Crew
Hello Vickie,
Thank you for your feedback. We would like to examine your case and verify the charge you referenced.
Please send us the email associated with your account so we can review the details and assist you further.
Best regards,
Ask-Crew Support
billing@ask-crew.com or +1 833 600 0218
Reply from Ask-Crew
Hello linda mary bell,
Thank you so much for your kind feedback! We’re thrilled to hear that you found our instructions clear and our team patient. Providing easy-to-follow guidance is our top priority, and we’re always here to help whenever you need expert assistance!
Best regards,
James, Ask-Crew Support
billing@ask-crew.com or +1 833 460 0341
Reply from Ask-Crew
Hello Carol,
Thank you so much for your kind words! We’re thrilled to hear that our service was fast and efficient in solving your problem. Your satisfaction is our top priority, and we’re always here to help whenever you need expert assistance.
Best regards,
James, Ask-Crew Support
billing@ask-crew.com or +1 833 460 0341
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