Assurant Reviews 

35,924
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 2,980 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly local staff and expert technicians for providing fast, efficient, and exceptionally helpful device repair services that consistently exceed expectations. Consumers note that the appointment scheduling process is completely seamless and the overall customer user experience remains wonderfully stress-free from start to finish. However, some customers also noted frustrating communication delays, difficulties reaching support representatives, and occasionally receiving poorly packaged or physically damaged replacement products. Some people also felt that getting through to customer support agents took far too long, frequently resulting in unhelpful service or defective items.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising staff members for being... See more

Staff

Reviewers highlight positive aspects of staff, describing the personnel as exceptionally helpful, patient,... See more

Customer service

Reviewers mention mixed feedback about customer service, with many people praising the friendly and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was a challenge to get thru to someone, and when I did, they were difficult for me to understand as they spoke a foreign language, then after spending 15-20 minutes repeating myself, (I had already... See more

Company replied

Rated 4 out of 5 stars

Overall, my experience was great—quick, easy, and the work was excellent. My only suggestion would be to add more locations, particularly in St. Charles, MO. St. Charles County is the largest county i... See more

Company replied

Rated 4 out of 5 stars

Through Spectrum Assurant is very nice and very helpful with filling out the paperwork and getting it done and. But do not do have my cell phone do it on a computer because when you get down to the st... See more

Company replied

Rated 5 out of 5 stars

The technician was kind , speedy , patient , and empathetic to our situation. He took his time to explain any restrictions and walked us through the procedures. Overall the experience was great and he... See more

Company replied


Company details

  1. Electronics & Technology

About Assurant

Written by the company

Assurant keeps life running smoothly for more than 300 million people across the globe. We support, connect and protect major consumer purchases through innovative products and services, helping our customers get more value from the things they buy. Like … 80 million appliances and electronics, 48 million cars and trucks, 47 million mobile phones, and millions more of the things that people rely on every day. And, if something does happen, our high-rated customer service teams can be reached via a call, click or chat. Someone who cares is ready and waiting to repair, replace or troubleshoot the problem. That’s how we protect what matters most.

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Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.4

All reviews

(35,924)

2,915 reviews in the last 12 months

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Rated 5 out of 5 stars

They were great

They were great, friendly at drop off, fixed phone in about 20 minutes and even brought it out to the car for me while I waited. It's back to being perfect again and ready to use.

October 16, 2026
Rated 5 out of 5 stars

CPR Is honest,

CPR Is honest,, upfront, knowledgable, always helpful. Our family has used their service many times,always satisfied everytime.

October 16, 2026
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Reply from Assurant

We're delighted to hear about your family's continued positive experiences! Thank you for your loyalty and for taking the time to share your kind words.

Rated 1 out of 5 stars

What a Joke

We were sent to a site that was 45 min away to repair. It was found that only part of repair had to be done and it required updating the claim. Assurant insisted that we get the service completed at a different repair center another 45 min away. The place we were at had the staff and parts but your online system couldn’t rebook us there. The person at the repair center we were at tried their best to work out a solution with the Assurant team and escalated this two levels of management and still could not have it resolved. They spent an hour on this. We were super happy with both repair centers but Assurant should be ashamed to treat customers like this. We ruined our day on this mess when we had so much to accomplish. I hope our feedback does not fall on deaf ears and you try to fix your system. We will definitely reach out to T-Mobile as well.

October 16, 2026
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Reply from Assurant

We sincerely apologize for the issues you experienced with your case. We have documented your feedback and appreciate the time you took to share it in such detail. Your input will help identify opportunities to improve the customer experience going forward.

Rated 5 out of 5 stars

Amazing customer service!

Customer Service was amazing, The whole process was fast and my phone looks brand new

October 16, 2026
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Reply from Assurant

We're thrilled to hear you had such a positive experience! Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Overall great experience

Overall great experience. Thought we were going to have to wait 2 hours and Terry got it done in 30 minutes. Super friendly and walked us through the process. Really appreciate him with our visit! Thanks again

October 16, 2026
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Reply from Assurant

We're so happy to hear you had a great experience! Thank you for sharing your feedback.

Rated 2 out of 5 stars

The screen has been repaired

The screen has been repaired, but now I am unable to hear completely through the speaker phone.

October 16, 2026
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Reply from Assurant

We're sorry to hear that you're experiencing an issue with your device after the screen repair. An email has been sent requesting additional information so we can review the situation further with the appropriate team. We appreciate you bringing this to our attention and allowing us to look into your concerns.

Rated 3 out of 5 stars

NEED US CALL CENTERS!

Only thing that was done well was the repair itself!

October 15, 2026
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Reply from Assurant

We appreciate you taking the time to share your thoughts, as they help us better understand where improvements can be made.

Rated 5 out of 5 stars

Fast resolution

I called once to file claim and was told I’d get an email in a few days which I didn’t so I called back. Rep saw my case in the system and contacted someone else. He told me it was a payout and gave me a confirmation number and told me that day I’d receive a payout email with my gift card. A few minutes later I got it. My first experience and I’m very happy.

October 9, 2026
Unprompted review
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Reply from Assurant

Thank you for providing this feedback, Hilda. We're glad everything worked out!

Rated 5 out of 5 stars

Pefect

Great location fixed my phone fast always go to that location on Fredrick great work!

October 15, 2026
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Reply from Assurant

It was a pleasure working with you!

Rated 1 out of 5 stars

I sent in my z fold 6 for the middle…

I sent in my z fold 6 for the middle screen lossing the pixels and they never even looked at it and told me it had to be replaced with a huge deductible!

October 6, 2026
Unprompted review
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Reply from Assurant

We apologize for the issues with your device. For help with this matter, please respond to the email sent by Trustpilot. When replying, ensure you provide your contact phone number, email address, and claim number.

Rated 1 out of 5 stars

Terrible customer service and experience

Terrible customer service. Insurance had the wrong phone on the policy. Sent to two different repair shops and didn't get the issue fixed. Finally after calling Insurance company multiple times and speaking with representatives that were not helpful whatsoever, I was able to get the phone repaired. Two days later the back glass is now peeling away from the phone.

October 4, 2026
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Reply from Assurant

We're sorry to hear about your experience and the issue you're noticing with your device following the repair. An email has been sent requesting additional details so we can take a closer look and share your experience with the appropriate team for review.

Rated 5 out of 5 stars

Batteries Plus Screen Repair was Excellent

Once I chose Batteries plus and set a time, I showed up and they were ready to repair my screen. Staff was very friendly and said they lost likely could have it repaired by mid day. I left them a contact number and email and they reached out 2 times. I swung up after work and grabbed my bow working phone with a new screen. Super happy with my experience and Vatteries Plus Orange City was a life saver.

October 15, 2026
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Reply from Assurant

We're so pleased to hear your repair experience went so smoothly! Thank you for taking the time to share your experience and for highlighting the excellent service you received. Your feedback is truly appreciated!

Rated 5 out of 5 stars

Easy fast and I'm very satisfied

Easy fast and I'm very satisfied

October 15, 2026
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Reply from Assurant

Having a smooth experience when you need assistance can make all the difference, and we're thrilled to hear you're very satisfied with the outcome. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Great service

Was able to get me in almost a week early. Friendly and fast

October 15, 2026
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Reply from Assurant

Thank you for taking the time to share your feedback. We're thrilled that everything came together quickly and smoothly for you!

Rated 5 out of 5 stars

Very fast repair and all genuine…

Very fast repair and all genuine products . I would go again here if anything happen to my phones .. and also will recommend to my friend and family.

October 15, 2026
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Reply from Assurant

Thank you for your kind words and for sharing your recommendation. It truly means a lot to us!

Rated 2 out of 5 stars

Repair was done quickly but where are my screen/cam protectors?

Repair was done quickly. Shop is a bit out of the way. I take good care of my phones with glass screen/cam protectors and dual-layer cases. My screen/cam protectors were gone when I got the phone back. The associate offered me a used plastic film cam protector which I reluctantly accepted because I felt I I wouldn't win this battle.

October 15, 2026
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Reply from Assurant

We strive to continuously enhance our customer experience, and we're sorry if we've disappointed you. For further assistance, please reply to the email we've sent to your inbox.

Rated 4 out of 5 stars

Good service

Repair was made in timely fashion, clean and pleasant location, staff accommodating

October 10, 2026
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Reply from Assurant

We're glad to hear that you had a positive experience with us, Andrea. Thank you for sharing your feedback.

Rated 5 out of 5 stars

HIGHLY RECOMMEND

Fast and efficient, very friendly service and explanations

October 14, 2026
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Reply from Assurant

Thank you for the recommendation and for taking the time to share your feedback with us!

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