We've been really happy working with Avask, and a lot of that is down to our account manager Yashvi. She's been incredibly helpful and flexible throughout our time together, always responsive and wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kevin was so incredibly helpful with providing us with the paperwork needed to clear our shipment at customs. He was available quickly on the phone for support and even liaised directly with our Amazo... See more
Company replied
We transferred our VAT representation to AVASK this year, and the only regret is not making the switch sooner. Their team has been consistently responsive, professional, and proactive at every step. A... See more
Company replied
The AVASK VAT team have gone above and beyond in helping us resolve a complex Italian VAT issue that was threatening the health of our Amazon UK & EU accounts. What truly stood out was their comm... See more
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Company details
Written by the company
We are AVASK, an international firm of tax experts with a well-reputed specialism in global e-commerce expansion, international taxation, business consultancy, and advisory services. AVASK works with the most outstanding and proactive professionals to deliver excellent value for more than 10,000 e-commerce sellers and companies across the world. We have a presence in the UK, Europe, the USA, UAE, China, and Australia, and our collective eyes are set on the horizon, looking for new marketplaces and opportunities to enhance and enable our clients’ businesses to flourish and grow. Our drive and ambition are focused solely on building success through cross-border activities by delivering clear and simple advice and devising new strategies that will ensure growth and development. AVASK knows that understanding indirect tax obligations in the global marketplaces can be a daunting task and a littered minefield, which is why we employ the best consultants and tax experts who are solely focused on eliminating those tax issues and allowing you to focus on your primary concern: running your business. We further believe in building strong client relationships and personally tailoring solutions to help our clients reach their business goals and objectives. The whole AVASK team is completely committed to providing clients’ businesses with the highest quality of service and a highly entrepreneurial mindset. Our team are also fluent in many of the world’s languages, including English, French, German, Spanish, Italian, Greek, Russian, and Polish, along with Arabic, Mandarin, and Cantonese. We are proud to celebrate that our customers are at the heart of everything that we do, which is why our mantra is: WHAT MATTERS TO YOU, MATTERS TO US...
Contact info
United Kingdom
- avask.com
3.6
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Gabriela has made it a great onboarding…
Gabriela has made it a great onboarding experience for me. Highly recommend!
June 26, 2026
Unprompted review
Great Advice and Support
We needed guidance on clearance into the EU, and the advice given will save us a lot of money, thank you Kieran for all your help !
June 25, 2026
Unprompted review
Client Support
Excellent service from our AVASK agent. They were always quick to respond and provided prompt, effective solutions to any questions or issues we had. Professional, efficient, and a pleasure to work with. Highly recommended!
June 26, 2026
Unprompted review
They do not respond to my emails
They do not respond to my emails. They charge me but do not provide services. What a scam
June 25, 2026
Unprompted review
Reply from AVASK
Dear Max,
AVASK operates structured communication and service-delivery processes, and all client engagements are managed by dedicated teams and tracked through systems.
As no specific details have been included in your review, we have requested your contact information via Trustpilot. Please provide in this request your full name, company name, email address, contact number, and any relevant ticket numbers so that we can review this matter internally.
Once this information is received, the situation will be assessed thoroughly to ensure an accurate understanding of your experience.
Kind regards,
Mariana
Avask associate gave a detailed update…
Avask associate gave a detailed update about the shipping process. Much appreciated.
June 25, 2026
Unprompted review
Reply from AVASK
Dear Ausha Limited,
Thank you for your 5-star review. We’re pleased to hear that our associate provided a clear and detailed update on the shipping process. Keeping you informed at every stage is an important part of the service we strive to deliver, and your feedback is greatly appreciated.
We look forward to continuing to support your business and help you navigate compliance with confidence.
Kind regards,
Mariana
I could not ask for a better service! Top professionalism and dedicated attention
Avask Spain supports my business on a regular basis, and moreover, it saved my business in a critical moment.
Apart from the excellent quality of their tax services for Amazon sellers, they also had with me the personalized dedication I needed in a delicate situation I had with my Amazon Seller account.
I had my Amazon Seller account suspended, and I was desperate as the regular procedures were not yielding results after several weeks, and my business was stuck. So I decided to ask Avask for help to try to guide me on what to do, as I am a client of them for tax services. And it was the right decision to make!
Jesus from Avask Spain was very kind to give me all the support I needed, and thanks to his intervention, consultation and tips, I managed to get the account unblocked quite fast.
I remain very thankful to him, as I was feeling helpless with the unfortunate situation of the account deactivation, until I reached to Avask. Then it all changed for the better.
So, Avask is an indispensable partner for my business, even in things and ways which I initially did not think of. I highly recommend them
June 23, 2026
Unprompted review
Reply from AVASK
Dear Irymar Trading,
Thank you for sharing your positive experience!
We are pleased that the AVASK Spain team could assist your business during such an important time. It is wonderful to hear that Jesús’ professionalism and guidance enabled you to overcome challenges with your Amazon Seller account, and that our tax services continue to support your operations.
We greatly appreciate your trust in AVASK as your compliance partner and we look forward to continuing to support your business.
Kind regards,
Mariana
Genuine and professional support team
Genuine and professional support team, timely response
June 25, 2026
Unprompted review
Reply from AVASK
Dear Dev,
Thank you for your 5-star review and for sharing your experience with us.
Delivering reliable and responsive support is central to our mission, and your recognition is truly valued.
We look forward to continuing to support your business and help you navigate compliance with confidence.
Kind regards,
Mariana
Very bad service
BE AWARE ! I sent to this company a disengagement form in February 2026 as I switched to another tax provider. To date, the disengagement process has not been completed yet. I've had to open several tickets on their customer service portal, but I'm receiving vague or automated responses. I can't get out of this loop they created, while their invoicing system continues to generate invoices for services that haven't been done at all and automatically withdraw funds from my credit card. I can only leave a very bad review; I hope to be able to completely disengage from them soon.
June 22, 2026
Unprompted review
Reply from AVASK
Dear VStore sas di Viviana Bagnato,
Thank you for your feedback. Matters relating to disengagement requests and billing are managed in accordance with our contractual and compliance procedures to ensure integrity and consistency.
Please note that disengagement requests require specific internal checks and completion steps, including verification of account status, outstanding obligations, and confirmation of submitted documentation prior to closure. Billing processes are likewise governed by agreed terms and service status.
We will review this matter internally to confirm that all actions taken are in line with our established processes and obligations, and a member of our team will contact you.
Kind regards,
Mariana
We want to thank the team at AVASK for…
We want to thank the team at AVASK for great customer support and a fast onboarding during our european expansion for our brand. They made it possible within our set deadline and helped us set up the needed VAT numbers as well as guided us on compliance requirements for the specific markets
June 21, 2026
Unprompted review
Reply from AVASK
Dear Jack,
Thank you for sharing your feedback. We’re delighted to know that our team contributed to your successful European expansion through efficient onboarding and professional guidance.
We are committed to delivering the highest level of service. Should you have any suggestions on how we can further enhance your experience, your insights would be greatly appreciated.
We look forward to continuing to support your business and help you navigate compliance with confidence.
Kind regards,
Mariana
Very bad experience
Very bad experience, please avoid!! They take your money and do not do the job you paid them for!!
We paid for Italian VAT and compliance filling and were working for 2 years. Later we opened France VAT and compliance filling also, but did not continue with Italian VAT. Because we did not continue with Italian VAT and did not pay for further Italian subscription for Italy they stopped doing filling for France for which we already paid for full year in advance. Jessica Rodgers as consultant is just replying generic replyies on email just to stall.
Be careful and do not get them free money, I think they do not know ehat they are doing and are just scamming.
Now we would need to go trough court to get us back what is ours.
June 22, 2026
Unprompted review
Reply from AVASK
Dear Jakob,
Thank you for your feedback. Based on our records, we understand that a request to discontinue services was recently communicated. As outlined in our engagement terms, AVASK’s services operate under agreed conditions, including notice periods, ongoing service status, and billing requirements. These terms also apply to any outstanding invoices and to services scoped and underway across multiple jurisdictions.
Regarding your comments on the continuation of French filings and invoicing, these aspects are guided by the engagement status and the contractual obligations in effect at the time.
Your case will be reviewed by the appropriate team to ensure all factors are considered. We remain dedicated to resolving this.
Kind regards,
Mariana
Very positive experience
Very positive experience. The team demonstrated a high level of professionalism, excellent communication, and a collaborative approach throughout the entire process. They were always available to provide support, address any concerns, and work together to achieve the best possible results. I highly appreciate their dedication, reliability, and commitment to customer satisfaction. I would definitely recommend their services and look forward to working with them again in the future.
June 8, 2026
Unprompted review
Reply from AVASK
Dear Marius,
Thank you for sharing such positive feedback about your experience with AVASK.
Your recognition of the team’s dedication, reliability, and commitment to customer satisfaction is truly appreciated, and we’re pleased to know you would recommend our services.
We look forward to continuing to support your business and helping you navigate compliance with confidence.
Kind regards,
Mariana
I rarely leave reviews
I rarely leave reviews, but in this case I really felt I should take a moment to do so.
I have been working with AVASK during a fairly complex tax procedure with the Spanish Tax Authorities, and throughout the entire process Melania Piazza has been absolutely exceptional.
From the very beginning, she has shown incredible professionalism, patience, dedication, and attention to every single detail. She has spent a huge amount of time reviewing documentation, organizing records, checking VAT declarations, preparing responses for the tax authorities, and making sure everything was handled properly.
What I appreciated the most was not only her knowledge and professionalism, but the way she treated me as a person throughout the whole process. These past weeks have been stressful for me, and Melania has always been kind, reassuring, responsive, and genuinely committed to helping me.
It is genuinely rare nowadays to find someone who cares this much about doing their job well and supporting their clients properly.
I am incredibly grateful for all the effort, hard work, and personal dedication she has shown with my case.
Thank you so much Melania — working with someone so committed and genuinely helpful makes all the difference.
Highly recommended.
June 22, 2026
Unprompted review
Reply from AVASK
Dear customer,
Thank you for taking the time to leave such a thoughtful review.
We are pleased to learn about your positive experience with Melania Piazza during your tax procedure with the Spanish Tax Authorities. Delivering reassurance, responsiveness, and a client-focused approach is central to our values, and we are glad to see these reflected in your experience.
Your recommendation and kind words are greatly appreciated. Feedback such as yours is highly valued and will be shared with Melania and the rest of our team.
We look forward to continuing to support your business and help you navigate compliance with confidence.
Kind regards,
Mariana
Morgane Peron is fantastic!
I was assisted by Morgane Peron. What a first class customer service! Professional, competent and always ready to answer my question. I will personally recommend your services because of her. Thank you Morgane!
June 3, 2026
Unprompted review
Reply from AVASK
Good morning,
thank you so much for your wonderful feedback!
We're delighted to hear that Morgane provided you with such a positive experience. Her professionalism, expertise, and dedication to supporting our clients are qualities we truly value, and we're pleased that they made a difference for you.
We greatly appreciate your recommendation and will be sure to share your kind words with Morgane.
Best regards,
Giulia
Great advice
Morgane Peron told me everything I needed to know. Great advice, quick response.
June 18, 2026
Unprompted review
Reply from AVASK
Hello Janine,
Thank you for your kind feedback!
We're delighted to hear that Morgane was able to provide the information you needed and support you with clear advice and a quick response. We'll be sure to pass your comments on to her.
Best regards,
Giulia
Great support
June 17, 2026
Unprompted review
Reply from AVASK
Dear Cihan,
thank you for taking the time to leave us a review.
We're pleased to hear that you had a positive experience with our support team. Your feedback means a lot to us and motivates us to continue delivering the best possible service to our clients.
Thank you for being part of the AVASK community.
Kind regards,
Giulia
Extremely negative experience with…
Extremely negative experience with AVASK. They managed our tax affairs inadequately, making errors in our OSS declarations and creating numerous issues in the management of our foreign VAT registrations and EPR obligations.
To make matters worse, our assigned consultant was changed repeatedly, sometimes every few months, forcing us to explain our entire situation from the beginning each time. This created additional confusion, delays, and an even more inefficient handling of our case.
Communication was often poor and unclear, making it difficult to obtain timely responses and resolve the issues that arose. Furthermore, we repeatedly requested a complete copy of all documentation relating to our account and compliance matters, yet more than six months later we still have not received what was requested.
We find it unacceptable to wait this long for documents that should be readily available to the client. Our experience has been characterized by errors, delays, a lack of transparency, and poor customer service.
Given the fees charged for the service, we expected a much higher level of professionalism and expertise. Unfortunately, our experience has been extremely disappointing, and we cannot recommend AVASK.
June 17, 2026
Unprompted review
Reply from AVASK
Dear Cinzia,
Thank you for taking the time to share your feedback. We are very sorry to learn that your experience with AVASK did not meet your expectations.
We understand how frustrating it can be to experience changes in account management, delays in receiving documentation, and difficulties in communication—particularly when dealing with complex compliance matters such as VAT registrations, OSS declarations, and EPR obligations. We also appreciate the concerns you have raised regarding continuity of service and transparency.
At AVASK, we strive to provide consistent support and clear communication to our clients, and we take feedback such as yours seriously. In order to review the matters you have described in detail, we have requested your contact information via Trustpilot.
Please provide your full name, company name, the email address associated with your account, and any relevant reference or ticket numbers. Once received, our team will conduct a thorough review of your case and address any outstanding concerns directly with you.
Kind regards,
Giulia
Everything was clear and streamlined.
June 11, 2026
Unprompted review
Reply from AVASK
Dear Evangelia Pappa,
Thank you for your kind feedback and 5-star rating. We’re pleased to hear that your experience with AVASK was clear and streamlined.
Your comments are greatly appreciated, and we look forward to continuing to support your business.
Kind regards,
Mariana
Very disappointing experience with…
Very disappointing experience with AVASK.
We used AVASK’s European packaging compliance service and requested cancellation in advance by email. Their team confirmed that they would help cancel the service as soon as possible. However, we were still charged automatically afterwards.
Despite following up, the payment has still not been fully refunded. This is extremely frustrating and unprofessional, especially as we had already clearly informed them that we wanted to cancel the service before the charge was taken.
Based on this experience, I would not recommend AVASK. Their cancellation process, communication and refund handling have been very poor.
December 1, 2025
Unprompted review
Reply from AVASK
Dear Mary,
Thank you for taking the time to provide your feedback. We acknowledge your comments regarding your cancellation request, subsequent billing, and the status of your refund. As part of our standard process, service cancellations, billing schedules, and any associated refunds are handled in accordance with the agreed terms and the timing of the request in relation to billing cycles. Where a cancellation request is received close to or during an active billing period, charges may still be processed while the request is being finalised administratively.
To facilitate a thorough review of your case, we have requested your contact details via Trustpilot. Kindly provide your full name, company name, the email address associated with your account, your contact number, and any relevant ticket numbers in your response.
Once we have received this information, our team will review your case to ensure a comprehensive assessment and, where applicable, an appropriate resolution.
Kind regards,
Mariana
Lately a positive change
They had a turning point in their structure, and the change is positive. As a user on the edge of quitting the sinking boat, I'm not happy to stay on board.
June 12, 2026
Unprompted review
Reply from AVASK
Hello Manu,
Thank you for sharing your experience and for your continued trust in AVASK.
We're pleased to hear that you've noticed positive changes in our structure and service. Continuous improvement is something we care deeply about, and feedback like yours is incredibly valuable to us.
We're grateful to have you on board and look forward to supporting your business in the future.
Best regards,
Giulia
AVASK is a serious case of fraudulent…
AVASK is a serious case of fraudulent service practices.
Payment is taken immediately, but no corresponding service is delivered in any verifiable form.
After payment, communication stops. There is no proof of filings, no progress documentation, and no access credentials despite repeated requests. Updates are generic and repeated (“the team will proceed shortly”) without visible execution.
Escalation is required to obtain basic responses. Credits, when issued, are offset by new invoices, increasing total cost rather than resolving missing delivery.
June 12, 2026
Unprompted review
Reply from AVASK
Good morning Ottmar,
We're sorry to read about your experience and appreciate you taking the time to share your feedback.
We have reached out via Trustpilot to request additional information so that we can investigate the matter thoroughly.
Once we receive the requested details, the case will be escalated internally to the relevant team for review.
Best regards,
Giulia
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