Avis Car Hire Ireland Reviews 

Renting from Avis at Dublin Airport is a terrible idea. This location does not operate with the same standards or ethics as Avis in the USA. They are clearly obsessed with selling their own CDW and theft coverage. American Express already covers rentals in Ireland. No customer should need a letter from Amex to prove it. Stop trying to bully vulnerable Americans in a foreign country into buying insurance you know they already have.
At pickup, the agent initially insisted on placing a $40,000 hold on my card. I agreed (knowing I was covered), but Amex declined the charge. After 30 minutes of unnecessary stress that completely ruined my first impression of Ireland, she finally accepted a $5,000 hold once I showed documentation that Amex covers rentals here. On return, staff pointed to a tire with white scuff marks and falsely claimed it had been punctured. They then pressured me to sign paperwork stating the tire was punctured. When I refused to sign something that wasn’t true, another needless, uncomfortable confrontation and attempted bullying followed. The experience was awful from pickup to return. Never again. The only appropriate response to reviews like this is: “We hear the numerous complaints and we’re changing our policy.” Not another canned explanation defending a requirement that exists primarily to pressure customers into buying your insurance.
Update:
I later received an invoice from Avis Ireland charging my card an additional €506.49 with no explanation or itemization of any kind regarding alleged damage. I emailed them requesting details. They also charged a €30 fee simply for declining their CDW coverage—wow. On top of that, they charged €32.52 for “refueling” even though I refilled the tank at the airport less than a mile from the Avis facility (they eventually refunded only this amount). They never even asked whether I had filled the car at return because they were so fixated on trying to find damage. Charging for fuel under these circumstances feels like possible retaliation.

simple straightforward and a pleasant experience at the Avis desk in the terminal and a short walk outside to the pick-up point with a little upgrade in the choice of car which was an added bonus.

I am an Avis preferred customer and have always used Avis when I travel. Unfortunately our recent experience at Dublin Airport has forced us to question whether we would ever use Avis again. Our flight to Dublin from Bordeaux was delay by just over an hour and the staff at Avis had not held our car even though flight details were confirmed with our booking. The staff were unprofessional and extremely rude! They told us that we were lucky that they had a car for us!!! Not how you would expect to be treated!!!!!!!!!!!!!!!

Extremely rude staff. Abrasive, aggressive and unhelpful. Will never book with them again

Pick up was fine, car in good condition with 5 scratches on it. I took the car back, I was told it was in good condition and "all ok". Two days later, my credit card is invoiced for EUR 1,800. I checked the final bill to see Miscellaneous Services*
I logged a ticket with Avis and no response, I called them and waited 30 min to end up being hung up on. You have lost me for a customer who would have ended up using you often.

Exceptional from start to finish.

I just wish all car hire firms were as professional and friendly as this one.

Martin provides a sublime service

Received the following response yesterday from 'Rachel' at Avis. "On car collection they blocked 2175.55euro on your Debit card , Then it looks like you took Insurance, the Total bill which is charged at the end only was 81.01euro, the 2175.55euro which was blocked on car collection was released however depending on your bank can take 10-15 days, when you recheck your account after this period the 2175.55euro block will have disappeared."

My bank and my phone banking app has a record of the Avis block being for €2000 (£1858.03). What right minded person arrives to collect their hire car for which already includes third party insurance, would hand over a further €2000 as a deposit for 10-15 days and then decide to take out fully comprehensive insurance?

As a customer please don't stand for this behaviour. Make sure you take a recording of the outside of the car and all its scratches because the immigrant workforce at Shannon accused me of having a new scratch on the car which was also totally untrue.

I am taking Avis through the Small Claim Court. It costs £35 which you can also claim back. The more people who stand up to these incompetent companies the better.

Easy to book, excellent communication on how and where to collect vehicle. Friendly, professional and informative staff. Good vehicle. Whole process straight forward and simple.

Do not use Avis at Belfast City airport. The staff are so rude, to the point of being discriminatory. Highly unprofessional woman there who is presumably poorly trained, very rude and deeply unpleasant to encounter, colleagues could not run a bath, let alone process car hire. Go to Sixt next door who are 100% better, much better prices too and far superior service. The Avis desk is a dreadful representation of Avis.

Avis Rental Skoda broke down in Wicklow on Sunday, Avis AA breakdown number got car recovered but left customer stranded and impossible to contact Avis about getting a replacement. Ended up having to take €150 taxi ride to airport to sort matters out😡😡😡

Used Avis for a number of years, always check that they are competitive which they normally are….

Great staff and service. Guidance. Simple booking process.

Great staff at Knock Airport Ireland. Friendly, efficient. Car was lovely. Very reliable and economical. The communication before, during and after the hire period was very supportive and the whole experience was smooth and enjoyable.

Disgraceful attitude and mistreatment of customer over debit card booking through Indigo??? I have hired vehicles from Avis many times over the years and always purchase the additional desk insurance. However, after my recent experience, I will never use this company again. Due to highly confusing online information regarding payment methods, I was led to believe that Avis does not accept debit cards directly. To ensure I could use my standard bank card, I booked my vehicle through a third-party broker called Indigo. The entire experience turned sour the moment I reached the rental desk. After flying straight off the back of a grueling 12-hour work shift, all I wanted to do was collect my car and get to my destination. When the agent asked for a credit card, I politely explained that I only had a debit card. At this point, the agent’s tone became incredibly nasty and hostile. I was aggressively told that they would either have to place a financial hold on my account or get me to buy additional insurance. (either option was fine with me) Remaining polite, I simply told them to do whatever you need to do to process the rental. The agent maliciously snapped back with: "That’s what you get for going through a third-party company."This uncalled-for attitude and blatant customer-shaming was completely unacceptable. To this day, I do not understand why using a debit card or an authorized partner like Indigo justified being treated like a second-class citizen—especially when I am a repeat customer who always buys the desk coverage anyway. The experience left such a bad taste in my mouth that upon returning the vehicle to the airport, I chose to drop the keys through the desk letterbox a few minutes before opening just to avoid another toxic confrontation with your staff. I have since obtained a replacement credit card for my future travels, but it will be used exclusively with your competitors. Avis has officially lost a loyal customer due to atrocious front-desk behavior.

You won't get better customer service than with Martin and his team at Avis, City of Derry Airport.
Communication is spot on and nothing is ever a problem. Cars are clean and well maintained, pick up and drop off runs very smoothly

Martin at Avis is a 5 star employee and a fantastic representative for the company.
Professional and friendly, very helpful and reunited me with some lost property before I realised it was missing. I would definitely recommend Avis at Derry airport, Martin is a real asset to the company.

After leaving an honest but poor review of Avis car hire the company replied and offered an investigation. I duly gave the information they were looking for and waited. Fast forward a few more weeks and nothing! No acknowledgement of email, no investigation. Nothing! Stay well away from Avis car hire. There are plenty of good car hire companies to chose from.

The car I requested wasn't available and as compensation I was provided with a free upgrade which was a new Kia Sportage Wow. This machine was an absolute dream to drive. The staff at Derry Airport went out of their way to be helpful. All in all I was given a most positive experience 😊