Avocado Green Mattress Reviews 

Can't recommend. We purchased a mattress in 2021 and it was amazing - great quality and lots of support. We ordered the same type again in 2024 - it was a completely different mattress. Not nearly as supportive and caused my husband back pain. When I reached out, they gaslit with a boiler plate AI response saying it could be a different bed frame, etc. They changed the construction and won't admit to it. I would not recommend their new mattresses - they sag and cause orthopedic issues.

Not gonna lie, I received the wrong item entirely, like, which left me chasing them for weeks. Disappointing experience overall.

I really like their mattresses and have had one for over a decade. Pillows are OK but mattresses are fantastic.

Avocado should adhere to Truth in Advertising and remove misleading statement from their website "The scent is harmless and will dissipate within a few days."
It does NOT dissipate within a few days.
Initially it smells like a tire shop mixed with a barnyard.
After waiting for 2 weeks, I asked the salesperson how long it normally takes for odor to dissipate - she said: "30 days".
Since the Company knows full well that it takes at least 30 days for the odor to dissipate, they should air them out at the factory for as long as it takes before shipping a $5000+ mattress to customers to deal with the odors.
I was hoping that 30 days would be enough, so far I've been waiting for 5.5 weeks and despite running direct fan + window exhaust fan 24/7 plus 2 air purifiers about 30%-40% of the odor still persists and does not subside.
Had it been disclosed in advance that there is a strong odor that does not go away, I would not have placed the order.
Now I have a $5000 mattress I never laid on yet occupying a bedroom for 5.5 weeks.
I expect Avocado management to reach out to me for a solution.

*** Unfortunately, I had to cut out positive feedback about the avocado brand, its purity and integrity I experienced because there was not enough space from trustpilot to enter the full review which is on the avocado site.
Service: Foremost, I would like to acknowledge and thank, Jesse from the Fullerton Avocado location. Without his unbelievably exceptional service I would have not made such a substantial purchase with Avocado mattress. If I could create an absolute blueprint for what customer support
should exemplify at the highest level it truly would be Jessie. As an individual who likes to take my time
and feel into the somatic and sensory input of my body, I have found many sales professionals, lack the emotional intelligence to pace with and tune into client need. From the moment I came in contact with Jesse, he was supportive, available and completely unintrusive. He gently made his presence known only twice, during my lengthy inventory process while testing many mattresses by merely checking in to see if I had any questions, remaining on standby and recognizing my agency to discern what was best for me without any input. Following clarity relative to my purchases, Jesse patiently and thoroughly answered all of my questions with ease and clear communication. During the days that followed my visit, he meticulously responded to every single question, provided links, alternative options, photographs and truly attended to my every need. His authenticity and commitment to the standard of excellence are truly evident and shine through.

Post launch analysis:
After deeply anticipating this phenomenal new mattress, I was shocked and profoundly disappointed to discover the extremely intense farm animal-like scent that permeated not only the bedroom but part of the house which gave me an instant headache. I cannot overstate its intensity and it instantly left me questioning if I made the right decision. I immediately began airing out the mattress in a well ventilated room with several fans and three air purifiers. When that didn't appear to make a dent and the scent remained unchanged, I employed bamboo charcoal packs, diffused lavender aromatherapy and baking soda. The odor strongly continued to linger for three days to the point where I could not even bear to enter the bedroom nevermind consider testing my new bed. My joy was definitely deflated and I considered contacting Jesse for an early return. It wasn't until I surrounded the bed with fresh ground coffee beans, opened the doors and windows day and night and ran the other odor clearing methods continuously for seventy two hours that the farm animal smell faded enough for me to enter the bedroom. On day 4, after dressing the mattress with the new avocado protector and luxury eco friendly organic bedding, I tested the mattress. That night as I was falling asleep I began to experience both itchy eyes and face and woke coughing, gasping for air and the sensation of my throat closing. Devastated is an understatement, I was left very confused because I had been sure the matress felt right when I tested it. After taking a break for several days to restore my sleep from the stress of the situation, I tested the mattress yet again. This time I woke up with sinuses draining, felt like I was getting the flu and coughing until I gargled with sea salt and raw honey, once out of the bed, everything stopped. It was pretty clear I was having an allergic reaction. The following day, my spouse and I had an intuitive hunch. Given the avocado mattress protector, which contains cornstarch has an extremely heavy, thick material that feels like tarp and also emits an intense smell, we questioned if it was responsible for the allergic reaction. Hence, we began undressing the bed and removing the mattress protector. As I was folding the mattress protector, my arms started to itch intensely followed by immediate red bumps covering my arms. Even though it was not ideal, it left me very hopeful, that perhaps this mattress could work out after all and the protector was the culprit. Although the farm animal scent still lingers almost two months later, it is quite minimal.

The verdict: My journey with avocado was extremely rocky, however, I am very happy I stuck with the process as I truly do love my bed.

I would rate lower if possible, but 1 star is the lowest AVOCADO MATTRESS: WORST COMPANY EVER
Zero customer service.
Product arrived beat up and broken, Avocado is no help passing the buck for 2 weeks so far...$1000 spent ZERO Customer Service

My husband and I purchased an Avocado Eco mattress and unfortunately it did not work well for either of us. We gave it a fair trial, but both experienced ongoing discomfort and were disappointed with the product.

What was even more disappointing was the customer service experience.

We initiated a return request during the sleep trial period and communicated with Avocado regarding our concerns. During this process, I was heavily pregnant and later caring for a newborn. While I acknowledge that I missed follow-up communications, we did make good-faith efforts to begin the return process within the trial window.

Over the following months, I spent a significant amount of time attempting to work directly with Avocado to find a resolution. The case was escalated multiple times, and Avocado acknowledged that outreach occurred during the trial period. However, because the return was not completed within their required timeframe, they ultimately denied a refund.

At one point, Avocado offered full store credit for the mattress value, but that offer later expired and was withdrawn. The final outcome was that no return, refund, or store credit was provided.

I understand companies need policies, but I expected more flexibility and customer care from a premium mattress brand, especially given that the return process was initiated during the trial period. Instead, we are left with a mattress that neither of us enjoys sleeping on and no meaningful resolution despite months of communication and escalation attempts.

Based on both the product and the customer service experience, I cannot recommend Avocado.

SCAM! dangerous company. Terrible customer service. Fake promises on their website. Toxic materials. Never buying from them again. So sad wasted thousands of dollars with this company.

Ordered pillows and my order confirmation said they were "completed and ready to ship." I get charged immediately and nearly 2 weeks goes by and not a single update. I finally messaged them and get a reply from a bot, have to argue with the bot to get to a human. By the time I get to a human, I just want to cancel the order. The human replies to my order with some nonsense that they will be ready to ship by the end of the week. I reply again saying please cancel and the human sends me the exact same message. I was only able to finally get a cancellation and refund when I threatened to dispute the charge on my credit card. Absolutely awful customer service and experience. Avoid this company!

The pictures on the website are misleading. I thought I was ordering a bed frame; close to 200.00 later I got four planks for under the mattress made from some wood and some particle board. The day I opened the box, I called. They said they would honor the return. They sent an email and said, do xyz and get a shipping label. Message read: "Item not eligible for return." It supposedly has a 100 day return policy and this is day one. No one has responded since. Never again.

Does not honor return. Asks for some label on it and says they cannot accept the return even though they are going to donate it. Literal scam.

had me sending images all via email of all sides. complete waste my time and 10 emails then saying they wont give refund.

absolutely never buy from this company ever on anyhting.

We bought a mattress, pad and bed platform in early December. Were told in two weeks we would get a call for delivery. Nothing. Figured it was delayed due to the holidays and called again on 1/17. Was told the mattress was in production and I should get a delivery call soon. Long story short, as of today (1/29/26) after multiple calls to the store in Georgetown and the national support number, which couldn't tell me anything or do anything because I bought everything from the physical store. Not a store that carries Avocado but their company store! Every phone call with the store, with the national support line, with the delivery company ended with a promise that they would look into it and call tomorrow. Never got a call back from anyone. I told one of the last people I talked to if they couldn't tell me when I would get the bed I would ask for a refund. "That's totally understandable; no problem". Called the store yesterday twice after another no call back from any of these people and left a message that I wanted a refund and if no one calls back I will just dispute the charge on my credit card. This morning, I decided to try one more time and called the national number. That idiot told me she could only refund for the platform bed as that was the only thing in the company's custody. I told her they still had the mattress, I doin't have it and she repeated herself like I was the stupid one. At this point I lost my temper said a couple of insulting things about the company and she hung up. I have since disputed the charges with my card on line. Didn't even realize that was a thing! It took about 7 minutes for them to notify my my dispute was resolved and my refund was documented in the account.
Unprecedented, in 40 some years of having credit cards and occasionally disputing a claim. What this tells me is the company is so disreputable this is not the first time they've had disputes from other customers and so don't even bother with investigating any more and just go after the company.

Bought Eco Organic Mattress, was SO excited to finally be able to afford a non-toxic mattress. It was really stiff and uncomfortable, but other reviews said to give it time. I have had it for 189 days (of course can’t return now) and it has been the worst sleep of my life night after night. After staying at a hotel I realized it was my mattress. I slept at a hostel in NYC too and that was more comfortable than this. I finally caved and bought a cheap $200 mattress and it is so dreamy compared to this BRICK. I bought a topper to try and make the avocado mattress usable-still terrible sleep. Way too firm for side sleepers. Feels like camping on concrete. They advertise 365 trial, but it’s only 100 days for this mattress. BUYER BEWARE

We paid a lot of money for this mattress and expected it to last a good 10 years. Within the first year it was already sagging (had body divots). We tried adding a topper which did not help with the issue. I read so many reviews about this same issue from other folks stating how impossible it is to get a refund/replacement because they say the sagging is normal. After 2 years and sore bodies, we just threw the matttess out. DO NOT BUY AN AVOCADO MATTRESS!!!!

Ordered a mattress for my parents as a Christmas gift. It was the wrong size, and Avocado would not support returning or exchanging for the correct size. So much for a great return policy. Mattress was never used. They informed me my only option was to purchase another mattress. Sorry, I won't be purchasing any products from Avocado again and would not recommend their products to anyone else. Lots of better options on the market.

Also I submitted an official, verified review through YotPo but it never appeared on the Avocado website.

30 Jan 2026 update: Be aware - Avocado definitely filters product reviews on their website. My YotPo review, written almost identical to this one, is still not posted to their site 4 weeks later. I know they have it on file because they read it back to me over the phone when I inquired about it.

Got charged, but the order never "created". They said there was nothing they could do and to dispute the charges. Their rep, Bianca, was completely incompetent, asked for proof (which I provided) , then said "sorry, nothing we can do". She didn't seem to mind at all how disappointing a customer experience I was having from their systems not working properly, and it now being my problem.

I bought an avocado mattress three years ago to use at my mother's house when visiting. It's only slept on at most 3 months of the year (I'm of average to below average weight and average height, so I'm not overstressing the mattress). Despite the infrequent use, it's developed a hump (not a dip, but a ridge elevation) in the middle of the mattress. I contacted Avocado about it multiple times, sent videos and photos, and even did their inspection process. However, they refuse to replace the mattress under warranty. I have been told by their representatives that the hump is normal?! To quote them directly: "This elevation is not a defect, but rather a normal result of how the springs are engineered to perform."

So if you don't want to sleep on a hump, don't buy an avocado mattress. They don't dispute the presence of the hump, they just say it's by design, and unless it becomes greater than 1.5 inches in height, they won't replace the mattress under warranty. They instead gave me a mattress topper (which obviously does nothing to level out a hump!)

It's incredibly uncomfortable to sleep on. It's the worst mattress I've ever had. Had I been sleeping on this mattress routinely, the problem might have come up during the return period, but since I wasn't, I am now stuck with it. Every time I sleep on it, I toss and turn all night, and I wake up with my shoulder and back hurting (I don't have back or shoulder problems). Their mattresses aren't cheap, and I thought I was buying a quality mattress with a good warranty. While it may come with a 10 year warranty, the customer service is really disappointing. They do everything in their power to ensure that the warranty isn't used.

So learn from my mistake and don't buy an Avocado mattress. If I had known that the mattress develops a hump by design, I certainly wouldn't have bought it!

Avocado’s so called easy return process is flat out misleading.
I was told in store that returns were simple and that collection could be arranged. Once I initiated the return, the story changed constantly. I was told it would be collected, then told it would not. I was told to wrap the item, then not wrap it, then wrap it again. I was asked for photos, then more photos, then donation drop offs.
I was first sent to a donation location in Anaheim, then told Santa Monica was an option, despite living over hours away. Instructions changed every time I complied. Nothing moved forward. Apologies were meaningless.
This was not confusion. It was obstruction. The process appears designed to delay refunds and wear customers down until they give up.
Completely unacceptable.

I purchased an Avocado King mattress with frame for $4,044.88 in December 2021. When the original mattress developed body impressions within 2 years, Avocado replaced it under warranty. Unfortunately, the replacement also developed similar issues (1.5-2.0 inch impressions), and getting the second replacement required more effort - multiple rounds of documentation and a BBB complaint to move things forward. To Avocado's credit, they ultimately honored their warranty and agreed to replace the mattress.

Trust the negative reviews. Orders do not ship. You get the same response of, “We don’t have any idea when your order will ship,” every time you contact customer service. I ordered a pillow on November 20th. While I understand the items are “handmade,” when you state a maximum production time, people order based on this. I even gave it several extra days past their stated seven-day maximum production time due to Thanksgiving. They are a dishonest company.