AXA France Reviews 

service client

Très facile a prendre un assurance auto, presque tous était possible en anglais.

Excellent !

horrible service & experience. avoid at all cost.
the gestionnaire for the sinistre is not giving information and accusing us to block the advancement while it is blocked not only because of our evil landlord but also as he did not give us the information necessary.
also he hid the information from us , he put us in a difficult situation worse than before , and now he is not taking responsbility to correct the situation.

on top if this, each of the service is disconnected so there is noone now that can help us, we end up talkin with the sinistre gestionnaire which is not helping.

Great service from AXA Montbron. I need a new windscreen and they helped me in all aspects of this.
Excellent service. Thank you.

AXA La Souterraine branch we highly recommend for the exceptional service they provide

If I could leave negative stars I would. Hands down the most questionable ànd dishonest service . Please please find a different insurance company. I bought travel insurance ane consulted ône of their obline doctors who told me I should go to the emergency room - covered by my travel insurance. I wouldn’t had gone had thz doctor not told me to go. Or if I was uncovered by insurance . Axa weaseled their way out of paying for a service they told me to seek ànd told me was covered. Thousands of dollars. I then went to trust pilot and read that many many people have had this awful awful experience while purchasing travel insurance with them. Please choose another company !

Absolutely useless. Every time I try to login to my customer area, I have to change my password, because it says my password is incorrect. But it is not incorrect, because I just changed it 5 minutes before hand, logged out, logged back in and this useless website says my password is wrong and has to be reset.

EVERY. SINGLE. TIME.

Also, they will not accept that my wife (it's a joint account) is not employed. Not only that, they demand that I provide them with a certificate from the state employment agency in France to confirm this. But we don't live in France, so this agency is going to just reply WTF to us if we ask.

They ask each year for proof of identity. So I have to send them a copy of the same passport for 8 or 9 years in a row. The passport has not been renewed, but this shower of idiots just ask again and again for a copy of the same passport. So, I would hazard a guess that their anti-money laundering procedures are simply a box-ticking exercise, which means that they are at a higher risk of being open to use by money launderers than an organisation that actually understood what they are trying to do with their requests for documentation.

Do not use this useless bank. I have been trying to close the account for months, and they make it the most painful process ever.

It is also impossible to reply to them. Every single email I receive comes from a "no-reply" email address. There is no named contact dealing with my account.

If I could have given them zero stars I would, because they have absolutely zero customer service ethic.

I would actively encourage people to never use them.

Edit 16 October 2026 : whilst they responded below, they did absolutely nothing to help. What is the point of a “customer service person” if they can’t do anything about such a basic thing as closing an account.

They are still sending threatening letters even though they have all the information they need. And they still give you no way to actually speak to someone who actually deals with my account.

WORST BANK EVER

L’ enterprise professionally
Responsable et efficace

I'm in Brasil and don't have a sincard to call France. So I have no contact with the insurance. I fell like a 1980 service. How come no other options of contact I need a doctor! And was advised to call first otherwise I may not be insured!

Always helpful and english speaking as well !

Prise en charge du sinistre simple et claire, contact telephone, transmission photos a expert en ligne, parfait AXA.

Had home insurance for AXA in France. My house was broken into and a lot of stuff stolen. AXA refused to pay out as they said "there was no visible signs of forced entry" This is despite the police catching the theif and him getting a 3 year prison sentence. But according to AXA there was no evidence of theft.....

Update AXA investigate my case and said "that there was no evidence presented to them" This is despite me taking copies of the police report and Court judgement into the local Axa office and giving it to them, the office told me the findings were irrelevant and wouldnt make a difference. and AXA now mysteriously have no record of the submitted copies... I am now apparently outside the time frame for a claim, so AXA instead of admitting to their mistakes and poor handling (ie not taking my document and submitting it to be reviewed) and rectifying their issue, have washed their hands of it.

I would avoid AXA, they will look for any excuse not to pay, then apparently, lie and pretend you havent given them any evidence.

Quick response to any query. First class service from Graulhet office.

Transmission des documents facile expertise ok et remboursement transmis dans un délai très court

In English: My mother, who is English and aged 97, has had a very bad experience with AXA France. She does not have access to internet and for the last 6 years after selling her flat in France she has been trying to cancel her insurance policy. But AXA ignored her requests and continued to take the premiums from her French bank account. After I emailed the AXA agent in February this year, AXA repaid 3 years of premiums to my mother but still owe her around 3 years of premiums and my further requests via the AXA agency – I have no direct contact details for the relevant officer at head office - have been ignored. This has been unnecessarily stressful for my mother who is very old and I and my sister and brothers really hope that AXA France will pay her what they owe her without further delay so that she can stop worrying about it.
En français: Ma mère, anglaise de 97 ans, a vécu une très mauvaise expérience avec AXA France. N'ayant pas accès à internet, elle tente depuis six ans, après avoir vendu son appartement en France, de résilier son assurance. AXA a ignoré ses demandes et a continué à prélever les primes sur son compte bancaire français. Après que j’ai contacté l'agent AXA par courriel en février dernier, la compagnie lui a remboursé trois ans de primes, mais elle lui doit encore environ trois ans de cotisations. Mes autres demandes, adressées à l'agence AXA (je n'ai pas les coordonnées du responsable au siège), sont restées sans réponse. Cette situation est extrêmement stressante pour ma mère, qui est très âgée, et moi, ma sœur et mes frères nous espèrons sincèrement qu'AXA France lui versera sa dûation sans plus tarder afin qu'elle puisse enfin être tranquille.

Flexible insurance with my UK reg. vehicle whilst waiting for importation to France. First Class service with no hassles…

After 22 years of being with AXA for car assurance I was downgraded to third party for 967,18€ from full coverage at 872,86€ .

Two reasons;
I backed into a parked scooter in our narrow street. Not much damage and the first time I claimed ever!
I applied for a Carte Grise and it took 13 months for the application to be processed.

The very point of Assurance is for accidents therefore one claims. That should not penalize me at all let alone to that extent!

The other reason is simply invalid. I am being penalized for bureaucracy that I have no control over.

Can someone please explain why? Loyalty and corporations?

Terrible service!! Have been waiting 1 month for a basic administrative change to be completed on my account. 4 calls and an email but still no result. Invest you money elsewhere!!
UPDATED- 21/04
have been in contact with Karine from customer service who was very nice, but, nothing has been done!!
I also now doubt the honesty of this company who were given my work bonus to invest, charging 33€ fee for this service. . This order to buy shares has been pending since 25th of March. It's a transaction that normally would take a few days.
What are they doing with my money??
My work colleagues also have the same problem with their investments.
Do Axa have to be reported to the authorities??

Very easy to download hospital invoices and the reimbursement arrived very quickly