I really am impressed with AXOS but for a couple of glitches. One: It is extremely difficult to deposit cash. The bank has not planned for a cash deposit. It was very difficult to find a customer s... See more
Company replied
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Review summary
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Reviews shaping this summary
This was an excellent, and knowledgeable phone call, much like the one from Saturday (7/18). I was greatly heartened to hear that my wire transfer will occur this afternoon. The reason it isn't 5 st... See more
Company replied
After several calls trying to explain my issue and feeling that no one was understanding what was wrong I finally got Christle on the phone. I can't tell you how grateful I was to be so lucky. She... See more
Company replied
Jada was amazing. I started a chat with the Evo AI and then was connected to Jada. She is very knowledgeable and resolved my issue without any hiccups. The AXOS app could use some tweaking. Lots of do... See more
Company replied
Company details
Written by the company
Axos Bank is a digital bank that offers a comprehensive range of Personal & Business banking products and services. Experience Axos Bank - Banking Evolved.
Contact info
United States
- axosbank.com
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Well I hadn't set up my Roth and the…
Well I hadn't set up my Roth and the gentleman help me with everything i needed. Thank you very much. Very helpful 👌
October 9, 2026
Unprompted review
Antonio was able to solve my problem…
Antonio was able to solve my problem quickly. A previous agent was unable to and would not transfer me to a supervisor.
Great service.
October 9, 2026
Unprompted review
Reply from Axos Bank
Hi Christine, we’re sorry for the trouble you experienced before reaching Antonio, but we’re glad he was able to step in and get things taken care of quickly. Thank you for recognizing his support and for giving us the opportunity to make your experience better. We truly appreciate your feedback and your business.
She made my experience so comfortable…
She made my experience so comfortable when I was in a terrible situation. She was professional and did her job well and also, by virtue of her personality and kindness, convinced me to stay with Axos- even though she had no idea I was considering leaving. She is an asset to your company I would not overlook!
October 8, 2026
Unprompted review
Reply from Axos Bank
Hi Pocketfemme, we’re grateful to hear our team member provided the care and support you needed during a difficult situation. It means a lot to know the experience strengthened your confidence in Axos. We truly appreciate your trust and your kind words!
Christle helped me with getting the…
Christle helped me with getting the right account that meets my needs better
October 8, 2026
Unprompted review
Reply from Axos Bank
Hi Sophia, we love hearing that Christle was able to guide you toward an option that works well for you! Thank you for trusting us to help with your banking needs. We’re grateful to have you with Axos!
It is very important to get someone who's primary language is English.
Working with Bryce was a great experience. He was extremely helpful. He went out of his way to accommodate me setting up a savings account. Most of the other staff that was from India and other nations didn't understand what I was asking. They didn't ask for help from someone that possibly understood what the questions being asked were. The five star rating was for Bryce. Otherwise, it would have been a two.
September 30, 2026
Unprompted review
Reply from Axos Bank
Hi James, we truly appreciate you taking the time to recognize Bryce. It means a lot to know he made a difference in your experience. We also appreciate your candid feedback about your other interactions, as it helps us understand where we can do better. Thank you for the 5 stars!
Chelsea was professional
Chelsea was professional, friendly, and resolved the situation to complete satisfaction.
October 7, 2026
Unprompted review
Reply from Axos Bank
Thank you for the wonderful feedback, Michael! We’re so glad Chelsea made such a positive impression and was able to provide the support you needed. We’ll be happy to share your kind words with her.
Great Customer Service
I have been an Axos customer for five years and have been pleased with its service.I recently sent an inquiry about making a change to my savings account. When I called to authorize the change, the agent on the phone was able to help me make the change without any hassle.
October 6, 2026
Unprompted review
Reply from Axos Bank
Hi Ellen, thank you for being part of Axos for the past five years! Your continued trust means so much to us. We’re happy our team was able to make your recent request a smooth experience, and we truly appreciate your loyalty and kind words.
Problem solved quickly & pleasantly
I was unable to register on the Axos App and Christle was able to solve the problem immediately. This was frustrating as I had tried numerous times. Also she stayed with me through the process and was very pleasant to deal with. Christie has excellent customer service skills.
October 6, 2026
Unprompted review
Reply from Axos Bank
Thank you for the wonderful feedback, John! We’re so glad Christle was there to make a frustrating situation much easier. We’ll be happy to share your kind words with her, and we truly appreciate you taking the time to recognize her care and support!
Jason was very helpful and knew what to…
Jason was very helpful and knew what to do right away, very efficient.
October 6, 2026
Unprompted review
Reply from Axos Bank
Hi Donna, we love hearing this! Jason will be happy to know he made such a positive impression. Thank you for taking the time to recognize him and for sharing your experience with us.
Assistance with maturing CD
Your assistant was very helpful and professional.
October 6, 2026
Unprompted review
Reply from Axos Bank
Thank you for the 5 stars, Pilar! We’re pleased our team could assist you and make the process a smooth one. We truly appreciate you choosing Axos.
David was helpful
David was helpful, knowledgeable and very patient with me.
October 5, 2026
Unprompted review
Reply from Axos Bank
Thank you for the wonderful feedback, Ro! We’re happy David made your experience a positive one and gave you the support you needed. We’ll be sure to share your kind words with him.
Got the information I needed quickly
Got the information I needed quickly
October 5, 2026
Unprompted review
Reply from Axos Bank
Hi Kevin, we’re glad we could get you the answers you needed! Thank you for the 5-star review and for choosing Axos.
Horrible experience with the bank
The bank does not provide clear details when you open a high yield savings account. After the account is created and funds transferred, you are then made aware that there are several conditions to get better interest rates. Their customer service is egregious as wait times hit 30-45 mintues to talk to an agent. After opening account within three months I decided to close the account. Beware of opening accounts if you are looking for a better yield. There are much better banks that provide superior service
October 5, 2026
Unprompted review
Reply from Axos Bank
Hi RM, we’re sincerely sorry that your experience fell short of expectations, especially after you had already taken the steps to open and fund your account. We understand how disappointing it can be to learn that certain qualifications apply when you were expecting something different.
While account qualifications and rate details are provided on our website and in applicable disclosures, we regret any confusion and appreciate you sharing your perspective. We also apologize for the lengthy wait times you experienced when trying to get help.
We do offer other competitive savings options without monthly maintenance fees or minimum balance requirements that may better fit your needs. We’d truly appreciate the opportunity to discuss your experience and see how we can make things right. Please email your contact information to socialmedia@axosbank.com so our team can assist you directly.
Bryce is an outstanding customer service representative for Axos.
I want to recognize Bryce for his excellent assistance today. He is very proficient, patient, polite,kind, he is an outstanding employee, an asset to your business. Please recognize Bryce for his excellent customer service, I am so grateful for his knowledge, kindness and excellent people skills. Thank you Bryce!!💯
Helen Campbell
October 5, 2026
Unprompted review
Reply from Axos Bank
Hi Helen, thank you so much for recognizing Bryce! It means a lot to hear what a positive impression he made. We’ll be delighted to pass your wonderful feedback along to him. Thank you for being part of Axos!
Cordial and informative staff member
The Rep was very cordial, easy to understand, took the time to explain the process and I truly appreciated an English speaking individual.
October 5, 2026
Unprompted review
Reply from Axos Bank
Thank you for the kind feedback, Timothy! We’re glad our team could provide clear, attentive service and make your experience a positive one. We appreciate you taking the time to share this with us.
New customer
Recently, Discover Bank transferred my IRA CD to Axos Bank. Kelly at Axos Bank called me to offer assistance to establish an account at Axos and delete an account there, that I had started in error. She walked me through the procedure for starting the correct account and was very patient with me.
Kelly's help was greatly appreciated and very much needed!
I am a new Axos Bank customer and it's settling to know that the bank has knowledgeable and kind/patient people working for them.
October 5, 2026
Unprompted review
Reply from Axos Bank
Hi John, welcome to Axos! We’re so happy Kelly could make your transition a little easier and provide the guidance you needed along the way. We’ll be sure to share your thoughtful feedback with her. Thank you for choosing Axos, and we’re glad to have you with us.
Bryce did a great job sorting out my…
Bryce did a great job sorting out my delayed RMD request and we got a very satisfactory resolution to the problems. Thanks!
October 5, 2026
Unprompted review
Reply from Axos Bank
Thank you for sharing your experience, Greg! We’re so glad Bryce was able to provide the support you needed and help bring everything to a positive resolution. We truly appreciate your kind words and your trust in Axos.
Axos needs to be shut down
Axos needs to be shut down. It’s a disgrace to the banking industry. No communication, no help, always having maintenance and locking you out of your account! Just terrible! Worse Iv Bank Iv ever had!
October 4, 2026
Unprompted review
Reply from Axos Bank
Hi Steve, we’re truly sorry to hear about the difficulties you’ve experienced and regret that you haven’t felt supported when you needed assistance. Our agents are available 24/7, so we’re especially concerned to hear you’ve had trouble getting the help you need. Please send your contact information to socialmedia@axosbank.com so our team can review your experience, assist you directly, and work toward making things right. Thank you for bringing this to our attention.
Casey
Casey, a Customer Advocacy Specialist at Axos, was helpful, knowledgeable, and addressed my concerns and resolved the situation. He went out of his way to call me to explain everything, even though I initiated the query through Axos' secure mail online. Above and beyond service!
October 2, 2026
Unprompted review
Reply from Axos Bank
Hi David, we love hearing this! It’s wonderful to know Casey made such a positive impression and took the extra time to ensure you felt supported. Thank you for recognizing his efforts and for trusting Axos with your banking needs.
Kelly was extremely patient and kind and professional!!! She deserves the highest praise!
Kelley was extremely patient and kind and professional in helping me figure out how to fill out the IRA, RMD form online and get it sent to your bank.
She helped me to build trust with your bank in this new chapter.
October 1, 2026
Unprompted review
Reply from Axos Bank
Hi Peggy, this is such meaningful feedback to receive. We’re especially glad Kelly helped make this new chapter with Axos feel a little easier and gave you the confidence you deserved throughout the process. We’ll be sure to share your wonderful recognition with her. Thank you for trusting us, and welcome to the Axos family!
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