Easy order and shipment was prompt. The fit of the capri pants was as described and very comfortable. However the fabric was very easily snagged and after first wearing both pairs have numerous spots... See more
Company replied
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Review summary
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The clothing is OK, lots of choices. The return process is a nightmare. When submitted, it takes more than 24 hours for them to "review" your return, before they will send approval and label.... See more
Company replied
I follow my returns to make sure I receive credit. Most vendors do it quickly now. This one took 2 months and only AFTER I followed up with them after a month. Different people got back to me at each... See more
Company replied
There was a shipping error with my order and the Baleaf team stepped in quickly to fix the problem. I wear their insulated high waist leggings all through the cold winter months for walking and exerc... See more
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Company details
Written by the company
Baleaf is a contemporary activewear brand that caters to those who enjoy dabbling in fitness trends but don't want to keep stockpiling gear for each activity they engage in.
Contact info
United States
- info@baleaf.com
- www.baleaf.com
3.7
Average
568 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
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Very Clear Instructions for my Return
I was told exactly what to do for my return and I did it. The agent was aways very kind and supportive.
October 25, 2026
Unprompted review
Reply from Baleaf Sports
Thank you for sharing your experience! 💙 We're delighted to hear that our return instructions were clear and easy to follow, and that our agent provided you with kind, patient, and supportive service throughout the process. Your appreciation means a lot to our team, and we're grateful for the opportunity to assist you. Thank you for choosing Baleaf!
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Great product, great customer service
I absolutely love there fleece lined golf pants. I ordered a second pair. They sent me the wrong size. Customer service was amazing. They sent me another pair right away and didn’t make me go through the trouble of mailing the wrong size back. Vicki H.
October 23, 2026
Unprompted review
Reply from Baleaf Sports
Thank you for such a lovely review, Vicki! 💙 We're so happy to hear that you love our fleece-lined golf pants enough to order a second pair! We're sorry about the sizing mix-up, but we're delighted that Vicki and our customer service team could make things right quickly and hassle-free. Your kind words mean so much to us, and we truly appreciate your continued support of Baleaf. We hope you enjoy many more comfortable rounds in your new pants! 😊
My first order was great then
My first order was great. The second one I needed to return two items. Getting return labels was cumbersome (system broken, need to approve, etc.). Finally received labels CLEARLY MARKED for specific items, returned the two SPECIFIC items and was issued a refund amount for the two shirts I didn’t return that were less expensive. This feels intentional. Trying to get past their AI to real people is hard, too. Liked their stuff but won't ever buy from them again and warn others to avoid their sticky fingers, too.
October 15, 2026
Unprompted review
Reply from Baleaf Sports
Aloha Susan,
Thank you for sharing your feedback. We always strive for clear communication, and we regret that the layout of our standard automated system notification caused confusion regarding your return.
To protect customer privacy, we do not post specific order details publicly. However, we would like to reassure you that your refund was calculated accurately based on the higher-valued items returned, minus standard return shipping fees—not the lower-cost items kept.
The items listed in our automated email summary represent the remaining items on an order rather than the returned items. While we recognize how misinterpreting that section could cause concern, at no point was your refund shortchanged.
Our human support representatives have responded directly to your email ticket with a full, line-by-line price breakdown so you can easily verify the total issued to your original payment method.
We hope this clarifies the situation, and we appreciate your time and understanding.
Sincerely,
Customer Experience Team | Baleaf Sports
Be Wary
I wanted to exchange the size of 2 pants I ordered. I was told no exchanges, only returns. I followed all their instructions and instead of getting my money back in 1-5 days as promised, I was told they are taking off $40 from the price I paid. Think twice!!!
September 18, 2026
Unprompted review
Reply from Baleaf Sports
Thank you for sharing your feedback. We’re sorry for the frustration caused by the refund deduction. As stated in our return policy, for returns due to personal reasons, such as no longer wanting the items or needing a different size, a US$5 return shipping fee per item applies when using our provided UPS return label for US orders. This fee is deducted from the refund.
To avoid this additional fee, customers may choose to return the items using their preferred carrier at their own expense instead of using our UPS return label. We understand that unexpected deductions can be disappointing, and we appreciate your understanding of our return policy.
Do NOT buy
Scam! Trying to return pants that are too short I had to provide SIX pictures or a video showing they were too short (what a pain) and now they want a picture of the pants with a TAPE measure showing the inseam. Do not buy as you will have numerous hurdles if you need to return them and you will likely NEVER get your money. This is a Chinese online company
Revised: After posting my review here I was contacted via FB messenger by a customer service rep. They apologized and told me I could keep the pants and they would reimburse me the cost of pants plus shipping I paid. I appreciate them doing this and I can verify I received the refund. It is too bad this was not the response initially.
October 1, 2026
Unprompted review
Reply from Baleaf Sports
We sincerely apologize for the frustration and inconvenience you experienced during the return process. We understand how overwhelming it can feel to provide multiple photos and additional measurements just to resolve an issue. While we’re glad our team was able to follow up, provide a resolution, and confirm your refund, we’re sorry that it took a public review for us to address your concerns. Your feedback is important to us, and we’ll share it with our team to help us improve our return process and provide a smoother experience for our customers. Thank you for giving us the opportunity to make things right.
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Shirts exactly as described
Shirts exactly as described. Looking forward to wearing them on my next trip.
September 17, 2026
Reply from Baleaf Sports
Thank you so much for taking the time to share your experience! 💚 We’re thrilled to hear that the shirts were exactly as described and that you’re looking forward to wearing them on your next trip.
We truly appreciate your support and hope the shirts keep you comfortable and stylish throughout your travels. Wishing you a wonderful trip! ✈️😊
Terrible communication and cust service
The product is ok but the communication is horrendous. Returns are extremely difficult . I believe this is China based company and perhaps that explains the comm problem. I coukd not figure out how to return something emailed them no reply. Called no answer. Then it was. Too late to return.
September 26, 2026
Unprompted review
Inaccurate order fulfillment, poor customer service resolution process
I received a different item than I ordered. I submitted a return request through their site, including photos of the incorrect item. I received an email stating that my return was approved but I would be charged a $5.00 return fee--to return the wrong item that they sent to me. I sent three emails requesting that the return fee be waived since I was returning an item that was incorrectly sent to me. After a week of only getting automated responses with no response to my request to refund me in full, I called them. The customer service representative could not find any of the emails that I had sent, including the one just minutes before I called. She said that they had applied the "standard policy" for returns and said I would need to send additional photos for a request to waive the return fee--again, for a wrong item which I did not order. I do not recommend this company due to its inaccuracy in fulfilling orders and for its customer service's inability to understand that their "standard policy" does not apply in a non-standard situation.
September 11, 2026
Unprompted review
Reply from Baleaf Sports
We sincerely apologize for the frustration and inconvenience you experienced with your order and the return process. We completely understand your concern, especially since the item you received was not the one you originally ordered.
To verify the incorrect item and provide the necessary evidence to waive the return fee, we needed complete photos of the item you received. We’re sorry that this requirement was not communicated clearly and that you had to follow up multiple times without receiving the resolution you expected.
Upon checking, we’re glad to confirm that your $5 return fee has already been waived. Once your returned package is delivered to us, we will process your refund accordingly.
We sincerely apologize again for the inconvenience and appreciate your patience and understanding while we work to resolve this matter.
I love these top and capris
I love these top and capris. Don’t cling cool slimmer looking.
September 6, 2025
Reply from Baleaf Sports
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the top and capris and that you’re enjoying their cool, comfortable feel and flattering fit. 💙
We truly appreciate you choosing BALEAF and taking the time to share your experience. We hope you continue to enjoy your favorites!
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Baleaf has horrible customer service
Baleaf has horrible customer service. Their items run small, so it is difficult to determine the correct size. They allow 30 days for returns, but require that you submit a request, which must be approved a few days later (sometimes requiring photos). There is not an easy was to reach them by phone, though they may call the customer for details. They charge $5 for every returned item! There are other places to purchase items that are more consumer friendly.
August 5, 2026
Unprompted review
Reply from Baleaf Sports
We’re truly sorry to hear about your experience and apologize that our return process and customer service did not meet your expectations. We understand how frustrating it can be when sizing is difficult to determine and the return process takes longer than expected.
For sizing, we recommend carefully checking the size chart on each product page before ordering. If you are between sizes or prefer a more comfortable fit, we generally recommend sizing up.
We’d also like to clarify a few points about our return process:
After you submit a return request, our team reviews it within 1–3 business days. Once approved, you’ll receive an email with your RMA barcode and UPS return label. A photo may be requested depending on the selected return reason, particularly when the request involves a quality issue, so our team can properly review the concern.
We also offer several ways to contact our customer support team, including email, live chat, and phone support. You can find more information about our contact options here: https://www.baleaf.com/pages/contact-us
Regarding the $5 return fee, this is a per-item return shipping fee that helps cover the cost of return shipping and processing.
We sincerely appreciate you sharing your concerns. To help make things right and assist you further, please contact us at info@baleaf.com with your order details. Our team will be happy to look into your experience and see how we can help.
Thank you again for your honest feedback. We’ll continue working to improve our sizing information, return process, and customer service experience. 💙
I have not received my order
I have not received my order. The tracking number they gave for shipping with usps was the order number, so I can’t track not track it. I have reached out to the company and have had no response.
August 18, 2026
Unprompted review
Reply from Baleaf Sports
Hi Nina, we're truly sorry to hear about your experience and completely understand your concern. We want to assure you that we've been actively working to assist you. We responded to your email on Friday, August 28, and have also sent a follow-up to make sure you have the latest update regarding your order.
When you have a moment, please check your inbox, as well as your spam or junk folder, in case our emails were filtered there. We're committed to resolving this for you and are ready to continue assisting as soon as we hear back from you. Your satisfaction is very important to us, and we sincerely appreciate the opportunity to make this right. 💙
Fraudulent website
I ordered two pairs of travel pants on July 31 and merchandise arrived a few days later. I was not comfortable with the length and decided to return the items. It took two days for approval of my request and I finally received the return label. Followed instructions to return via UPS, strangely the address was the same as Amazon in Shepardsville KY. Tracking showed it was delivered on Aug. 11 by Amazon, but they don’t have any record of this transaction. When I called customer service number on company website, no answer but shortly thereafter I had a voicemail from “Joe” at Valley Sports (no such company) with a Detroit area number which is the number on the company website, informing me to send an email to a fake email address for assistance. To date, I have not had contact with this business and assume their website has been hacked. Filed a fraud complaint with my credit company and am awaiting the result of their investigation. DON’T ORDER FROM BAELEF SPORTS WEBSITE!!!
July 31, 2026
Unprompted review
Reply from Baleaf Sports
We’re truly sorry to hear about your experience and understand why the situation has caused concern and frustration. We sincerely apologize for the confusion surrounding your return and for the difficulty you experienced when trying to reach our customer service team.
We take your concerns regarding the return address, tracking information, and communication you received very seriously. We understand how unsettling this must have been, especially when you were simply trying to return your items.
We appreciate you taking the time to share this feedback. We’re sorry that your experience did not meet the level of service we strive to provide, and we hope we can have the opportunity to address your concerns and make this right.
Customer Service Non Exsistent
The return process is burdensome and customer service is seemingly non existent. I received a return approval email indicating another email would follow with return instructions. No such email has come. I have sent 2 follow up emails to Baleaf that have been unanswered. I then called Customer Service but got a recording saying all agents are busy and asking me to leave my contact information. Reached out again via online chat feature - but also received no reply/response. I have been working on this for more than a week now. It is a frustrating and disappointing experience!
August 18, 2026
Unprompted review
Reply from Baleaf Sports
Hi Nan,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you experienced while trying to complete your return. We completely understand how discouraging it must have been to follow up multiple times and still not receive the assistance you needed.
Since you use Gmail, it is possible that the return instructions email sent directly by our Customer Support team was filtered into your Spam or Promotions folder. The automated return approval emails are sent through a separate system, so they may not be affected by the same filtering.
If you are still unable to locate the return instructions, you can access and download your return label directly through our Return Center:
https://www.baleaf.com/apps/17TRACK/returnpage
Please enter your order number, including “#baleaf,” along with the email address used for the order, then click “Find your order.” You should then be able to access and download your return label.
We also understand that you had already made several attempts to reach us, and we are truly sorry that you were left without a response. Although we were unable to reach you at the callback number provided, we continued working to assist you through another channel and were able to resolve the issue for you.
We hope everything is now taken care of and that you’re feeling better about your experience with us. Thank you again for your patience and for giving us the opportunity to make this right.
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I returned items and never got a…
I returned items and never got a refund! Be careful ordering from them, I will NOT order again!
July 24, 2026
Unprompted review
Reply from Baleaf Sports
We’re truly sorry to hear about your experience. We sincerely apologize for the delay with your refund and understand how frustrating and disappointing this must have been.
Your feedback is very important to us, and we’d appreciate the opportunity to look into this and make things right. We’ve sent you a private message so we can assist you further.
Thank you for bringing this to our attention.
Absurd return process & inconsistent product sizing
I ordered three pairs of pants in the same size as a pair I purchased a few years ago, which I loved. I wanted more in different colors. However, when I received the pants, shipped in two separate orders, they were significantly larger than my original pair, despite being labeled as the same size.
I notified Baleaf about the issue and indicated that I needed to return the pants. Jenelyn offered me the option to order a smaller size, but I didn’t want to risk receiving more mis-sized pants. I emailed Jenelyn to express my decision to return the items.
In response, Joel informed me that I would be charged $5 per pair to return the items. This came as a surprise, as there was no mention of this charge during the purchase process. I also learned from other reviews that I didn't need to buy the "Worry-Free Purchase Coverage," which was automatically added to my order.
I have contacted the company several times about my refund, as UPS indicated that they received the returned pants two days after I mailed them. It has now been three weeks since they received the items, and no refund has been processed.
I am beyond angry and frustrated with this company. I keep receiving AI-generated messages in response to my inquiries stating that my return is pending. While I loved my first pair of pants from Baleaf, this experience has soured my opinion of the company. I will not be purchasing anything else from them! Their refund process is absurd, and their product sizing is inconsistent. Buyer beware!
July 14, 2026
Unprompted review
Reply from Baleaf Sports
We're sincerely sorry for the frustration you've experienced. We understand how disappointing it was to receive pants that fit differently from your previous purchase and to encounter delays with your return and refund.
We'd like to clarify that Worry-Free Purchase Coverage provides protection for shipping and delivery issues only and does not include free returns https://www.seel.com/worry-free-delivery . Our return policy also states that returns due to size, fit, or personal preference are subject to a $5 return shipping fee per item when using our prepaid UPS label https://www.baleaf.com/pages/return-policy
Upon checking our records, we were unable to find any email from you regarding your return or refund after your return request was submitted. We've sent you a message with an update and would be happy to continue assisting you there.
We sincerely apologize again for your experience and appreciate your feedback.
Baleaf373932 Was ordered around July 1
Baleaf373932 Was ordered around July 1. I was advised that it shipped. On 7/10 I received an email saying it was on the way. When I check tracking, I was advised that it hasn’t shipped. This is not the way to do business. Is it a scam? Why am I not getting an update?
UPDATE: I asked for a refund since there was no other reasonable offer. However, they have gone silent. This is an unethical company.
June 30, 2026
Unprompted review
Reply from Baleaf Sports
We're sincerely sorry for the confusion and delay with your order. We want to assure you that this is not a scam. Unfortunately, the item you ordered is currently out of stock, which has delayed the shipment. We've sent you a private message with several options to help resolve this, and we'd appreciate it if you could let us know which one you prefer. We truly value your support and hope to make this right. Thank you for your patience and understanding.
Confusing returns
EDIT: Baleaf reached out to me after I posted this review and refunded the items without the $5 return fees. I changed my review from two to four stars, since I believe they are a trustworthy business who cares about customer satisfaction.
===========
I ordered two pairs of pants. One pair had one leg longer than the other, and the other just looked bad on me. I went to return them, and it made me talk with customer service (so they could try to convince me to buy something else) before allowing me to return. Replying to the email did not work as expected, and I had to make an account with them to reply that I still wanted to return the items.
To their credit, they responded quickly that my return was accepted.
However, they sent me some documents with barcodes, where the instructions in the email conflicted with the instructions in the pdfs. I spent a good amount of time trying to figure out what I was supposed to do. I ended up following the instructions in the email, assuming they override the pdf instructions.
They are charging me $5 an item to return, even though the one leg longer issue was their fault and I purchased worry-free protection for $2 (I am now realizing this was a third party thing I should not have wasted money on).
I will not be ordering from Baleaf again.
July 18, 2026
Unprompted review
Reply from Baleaf Sports
We're truly sorry to hear about your experience, and we sincerely apologize for the frustration and disappointment this has caused. We understand how discouraging it must have been to encounter multiple issues while simply trying to return your order.
We're sorry that the return process felt confusing and that you experienced difficulties communicating with our customer service team. We also apologize for the conflicting instructions between the email and the return documents, which understandably made the process more stressful and time-consuming than it should have been.
We're especially sorry to hear that one of the pants you received had a manufacturing issue with uneven leg lengths. We completely understand why you would expect a smooth and hassle-free resolution in that situation. We also regret that there was confusion regarding the Worry-Free Protection, as we understand how this may have led to different expectations about the return process and fees.
Your feedback is extremely valuable to us. We've carefully noted your comments regarding the return experience, communication, documentation, return fees, and product quality, and we'll be sharing them with the appropriate teams for review. Feedback like yours helps us identify where we need to improve both our products and the overall customer experience.
We sincerely regret that this experience has left you feeling that you no longer wish to shop with BALEAF. Thank you for taking the time to share your honest feedback with us. We truly appreciate the opportunity to learn from your experience, and we hope to provide a much better experience in the future. 💙
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No exchanges & $5.00 / item deducted from returns
Given the sizing difficulty when buying online, this companies policies are unreasonable. Will not be purchasing Baleaf products in the future.
July 18, 2026
Unprompted review
Reply from Baleaf Sports
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your disappointment with our return policy.
We completely understand that finding the right size when shopping online can be challenging, and we sincerely apologize for the frustration this has caused.
At this time, we no longer support direct exchanges. Instead, we offer returns for a refund, after which you're welcome to place a new order for the size that best suits you.
Please note that a $5.00 USD return shipping fee is deducted per item from your refund to help cover the cost of the return shipping label and processing. We understand this may not be the experience you were hoping for, and we appreciate your honest feedback. Your comments will be shared with our team as we continue evaluating ways to improve our policies and provide a better shopping experience.
Thank you again for your feedback and for giving BALEAF a try.
Heads up if you shop Baleaf!
Heads up if you shop Baleaf!
Update: after this review went up, they refunded the full $43 with no return required, plus offered a discount code. Draw your own conclusions about why that only happened after I went public.
-------------------
I want to save you the horror of the AI-script that is Baleaf customer service, but rather than post the entire email exchange, let me summarize what I've learned over many exchanges, for what will be useful for you, my fellow humans.
The standard shipping is free if you spend enough. If you want to return any item from you order, $5 is deducted from any refund PER ITEM (not the entire order).
Standard shipping does not guarantee a refund unless you choose the add-on Worry Free shipping, which in my case was around $5. If you do choose this add-on, this is the email you get from the third party, Seel, who runs this racket:
"You made an excellent choice shopping from Baleaf Sports! They've partnered with Seel to bring you Worry-Free Delivery® on your order #baleafxxxxxx (Seel contract ID: 20260712022 · Fee: $5.19 USD), which allows you to return or exchange your item if there's a product-related issue. You also have access to live support, tracking, and product concierge powered by AI."
This is important, notice the wording "product-related issue". What this means according to BaLeaf customer service rep or AI persona "Joel", is that this only applies if something is wrong with the product, like if it's damaged. This does NOT apply if it looks and fits much different than the marketing photo shows.
The rep or AI personas would not tell me what the standard shipping covers, even over many email exchanges, they just avoided the question repeatedly, in that weird fake soothing but vague tone that AI uses.
But since Worry Free Shipping only covers "product related issues, that makes me believe that their standard shipping does not cover damaged products . Nobody would confirm or deny this, my questions were simply absorbed into the void.
If you cross correlate their lack of information about what is covered with the reviews online that say customer service for returns is bad or non existent, a fuller picture emerges. Their standard shipping and standard return policy without the add-on of Worry Free Shipping, is essentially "hope it gets to you and you like it, cuz if not, sucks to be you".
This is also important: BaLeaf is far from the last word in mid tier synthetic clothing out of China. I learned through my 47 woman hiking group that CRZ Yoga, OQQ, Halara, Colorfulkoala, all occupy this range also. I googled BaLeaf info and found that they are just 3 percent of the market share, and with this level of very strange, very evasive customer service, they will likely not occupy this position for long. I have not yet shopped the other places, so I cannot review them, but hopefully they have not fallen into the AI enshittification that BaLeaf has chosen.
Ask them about their new "Leave us a tip!" option. I asked repeatedly where it goes, that money, and "Joel" told me it doesn't go to any customer service rep or worker, but refused to say where it does go, who it goes to. Secret crowd funding for the company investors? Who will say? Not Baleaf!
Good luck if you shop these jokers. Eventually "Dahn" waived the $5. And notably, the reason Dahn gave me was specific and honest: "our website did not clearly provide the details regarding the Worry-Free Purchase coverage in relation to our return shipping fee." Baleaf, in writing, finally admitted the exact gap I'd been pointing at the whole time.
I am donating instead of returning.
Dhan's reply steered me toward buying from their Amazon storefront instead of Baleaf.com, explicitly because Amazon absorbs return costs that Baleaf can't.
That's a pretty candid admission of the business reality underneath all of this, that direct-to-consumer margins are thin enough that "free returns" isn't sustainable off-Amazon, so they built the ambiguous Worry-Free product as a workaround instead of just saying "returns cost us $5, sorry." Which HUMANS understand, we all know that it's a struggle out there in every direction. But it took days to even get this far, to where I finally uncovered that whole structural reason, not just a rude script.
The whole thing is absurd in hindsight. A single accurate paragraph, sent the first time I asked, would have taken thirty seconds and cost Baleaf nothing. Instead they burned through Jenelyn, Joel, and Dhan, three separate people (or scripted personas), multiple email threads, an escalation, a fee waiver, and now a lost customer (me) who's telling a 47-person hiking group and leaving reviews across multiple platforms.
The "savings" from staying vague cost them vastly more than just answering honestly ever would have.
July 6, 2026
Unprompted review
Reply from Baleaf Sports
Thank you for taking the time to share such detailed feedback. We're truly sorry that your experience with us has been so frustrating and that our explanations left you feeling unheard.
We understand why this experience has affected your confidence in BALEAF. Our intention was never to be unclear or evasive, and we regret that our communication did not provide the straightforward answers you were looking for.
Your comments about the clarity of our checkout experience, including the distinction between our standard return policy and the optional Worry-Free Purchase service, are important. We recognize that these details should be easier to understand before customers make a purchase, and we appreciate you pointing out where our communication fell short.
As we mentioned previously, we made a one-time exception to waive your return fee because we agreed that the information presented on our website regarding the Worry-Free Purchase coverage and our return policy could have been clearer. We've also shared your feedback internally so our team can continue improving how these policies are communicated.
We're genuinely sorry that this experience overshadowed your opinion of our products. We understand and respect your decision, even though we're disappointed to lose you as a customer. Honest feedback—especially when it's critical—helps us identify areas where we need to do better.
Thank you again for taking the time to explain your perspective. We wish you all the best with your hiking adventures and appreciate the opportunity we had to serve you.
Bad customer service
I had a problem with one of the 4 pair of capris I bought. I contacted “customer service” several times and they just ignored me.
July 6, 2025
Reply from Baleaf Sports
We sincerely apologize for the frustration and disappointment you've experienced. We're truly sorry that you felt your concerns were ignored after reaching out to us several times. That is certainly not the level of customer service we strive to provide.
We understand how disappointing this must have been, especially after purchasing four pairs of our capris and experiencing an issue with one of them. Your experience is not the one we want for our customers, and we sincerely regret letting you down.
Thank you for taking the time to share your honest feedback. Your comments have been shared with our customer support team to help us improve our response times, communication, and overall customer experience.
We're committed to making this right. If you're willing to give us the opportunity, please contact us directly at info@baleaf.com with your order details. We'll review your case personally and do our best to provide a prompt and satisfactory resolution.
We truly appreciate your feedback and hope to have the chance to restore your confidence in BALEAF.
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