Easy to use, and you always know where you are at. That is transaction processes are well thought out. If anything goes wrong, assistance is relatively easy to obtain.
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See what reviewers are saying
Easy to use payments went through pretty quick. Just a bummer I was unaware of the costs, I needed to send 50 usd in Bitcoin to my casino site, I just automatically thought it would take the extra $s... See more
It was great transactions before I am so satisfied but lately become slow process and the last 3 or 4 transaction Said is completed and sent but the 3rd party said didn't receive this only I encounter... See more
My funds have now been frozen for 3 days. Never using Banxa again. Unacceptable on-boarding. Answer your tickets and speed up the crypto payment process. If you are working on a project and are needin... See more
Company details
Written by the company
Banxa (TSX-V:”BNXA”) is a Payments Service Provider (PSP) for the digital asset space. The company has a mission - to build the bridge between traditional financial systems and regulation and the digital asset space. Our goal is to onboard the general public to digital currency by building fully compliant payment infrastructure that enables simple and secure conversion of fiat currency to digital currency (e.g. USD/CAD to BTC/ETH). Banxa's flagship product is a “Plug-and-Play” Fiat Onramp which allows seamless access to digital currencies via multiple payment methods. The company’s product line is diversified by a B2B offering, or wholly owned, B2C (direct-to-consumer) websites. Upcoming products will focus around further development of digital payments, transfers and storage. Banxa is not a bank / authorised deposit taking institution.
Our Commitment
Written by the company
- We are customer centric in everything we do
- We aim to respond to all service requests in a timely manner. Before leaving a negative review please contact us at support.banxa.com so we have the opportunity to resolve your enquiry.
Contact info
L2 2-6 Gwynne Street, 3121, Cremorne, Australia
- support@banxa.com
- banxa.com
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Very good with a lot of helpful info
BANXA Review
Banxa made easy and simple to go thru this process. I would not hesitate to use them again.
The service is straightforward
The service is straightforward, very easy. You also get great rates. The customer service team is on hand and are fairly quick to respond to you.
I never got my crypto and please call…
I never got my crypto and please call my money back to my account. Thank you anybody
Very good fast
Easy to understand, easy to do . Not complicated.
Easy to understand, easy to do . Not complicated
Just always send it fast
Just always send it fast , one time 6 hours took time and it's not good
The fees aren’t too high
The fees aren’t too high. They are the cheapest ones there and it’s easy to use. I happen to like it.
Took a long time to receive the amount
Took a long time to verify the account as there were issues with the ID uploaded but it wasn’t clear what the issue was. When placing the order, the rates provided are not very competitive and the real reason for 3 stars is if took over 5 minutes after paying to send the amount to my account.
I love this easy quick no hassle.
Well I’ve asked for a refunded and your…
Well I’ve asked for a refunded and your not doing your responsibility to do it so you’re scamming people
Easy site for first time with crypto
I purchased bit coin through your service. Everthing went well i have no problem with your service. However i do have a MAJOR problem with tihe the 3 rd party that my money went to. NOVA 777VIP. SCAMMED me through your service. Just want to know if there are measures in place to help me. Again i would recommend you to friends. Thankyou.
Seamless way to proceed and easy method…
Seamless way to proceed and easy method to send.
No deslikes for now cause a newbie user.
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