Banxa Reviews 72,009

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Easy to use, and you always know where you are at. That is transaction processes are well thought out. If anything goes wrong, assistance is relatively easy to obtain.

Rated 5 out of 5 stars

Easy to use payments went through pretty quick. Just a bummer I was unaware of the costs, I needed to send 50 usd in Bitcoin to my casino site, I just automatically thought it would take the extra $s... See more

Rated 5 out of 5 stars

It was great transactions before I am so satisfied but lately become slow process and the last 3 or 4 transaction Said is completed and sent but the 3rd party said didn't receive this only I encounter... See more

Rated 1 out of 5 stars

My funds have now been frozen for 3 days. Never using Banxa again. Unacceptable on-boarding. Answer your tickets and speed up the crypto payment process. If you are working on a project and are needin... See more

Company details

  1. Cryptocurrency Service
  2. Payment Service
  3. Software Company

Written by the company

Banxa (TSX-V:”BNXA”) is a Payments Service Provider (PSP) for the digital asset space. The company has a mission - to build the bridge between traditional financial systems and regulation and the digital asset space. Our goal is to onboard the general public to digital currency by building fully compliant payment infrastructure that enables simple and secure conversion of fiat currency to digital currency (e.g. USD/CAD to BTC/ETH). Banxa's flagship product is a “Plug-and-Play” Fiat Onramp which allows seamless access to digital currencies via multiple payment methods. The company’s product line is diversified by a B2B offering, or wholly owned, B2C (direct-to-consumer) websites. Upcoming products will focus around further development of digital payments, transfers and storage. Banxa is not a bank / authorised deposit taking institution.

Our Commitment

Written by the company

We are customer centric in everything we do
We aim to respond to all service requests in a timely manner. Before leaving a negative review please contact us at support.banxa.com so we have the opportunity to resolve your enquiry.

Contact info

You should know

4.1

Great

TrustScore 4 out of 5

72K reviews

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Rated 3 out of 5 stars

Took a long time to receive the amount

Took a long time to verify the account as there were issues with the ID uploaded but it wasn’t clear what the issue was. When placing the order, the rates provided are not very competitive and the real reason for 3 stars is if took over 5 minutes after paying to send the amount to my account.

June 7, 2026
Rated 3 out of 5 stars

Easy site for first time with crypto

I purchased bit coin through your service. Everthing went well i have no problem with your service. However i do have a MAJOR problem with tihe the 3 rd party that my money went to. NOVA 777VIP. SCAMMED me through your service. Just want to know if there are measures in place to help me. Again i would recommend you to friends. Thankyou.

June 2, 2026

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