Bax Music Reviews 

Always good prices, and free delivery, products as described.

I have used BAX music several times. The prices are always very fair and delivery is on time. Their customer service responds very quickly. Theres really nothing negative i could say about them except sometimes the website can be a little bit frustrating when running searches! Though really only a positive experience from them. They are a very reliable and well run company and it’s a pleasure to buy from BAX Music.

Easy website to use and very competitive price on the bass amp purchased. Only drawback is that there is a £1.95 surcharge for using PayPal

Never have an issue with Bax although didn’t have a discount code for this purchase Digitech Whammy V Pitch Shifting Effect Pedal, great bit of kit

Great shop with good prices and FREE postage at low checkout costs. Good stock also and honest about their online stock unlike others where they hide those details amd make you wait even longer. I come here when my main shop doesn't have stock i need…

I ordered two different items separately, first a sire bass, it took a bit more than 10 working days as the stock was with the supplier. Customer service answered my question and I got the bass in perfect condition. Second order after a month; Roland keyboard, this was one was in stock, it took just 3 days to arrive in UK. Again, no issues with the item, new in perfect condition. Both cases the best price in the market

Very disappointed with Bax’s customer service.
My experience already started off poorly with the purchase of a B-stock Crumar Seven, which turned out to have several defects upon arrival. The instrument had to be returned for warranty service, but even arranging the return process was extremely difficult. In the end, I had to personally transport the instrument from Bruges to Antwerp myself because a collection service could not be arranged despite repeated attempts.

The instrument is still not back in my possession. I was initially informed by email that the repair would take approximately three weeks, while I have now been told by phone that the process may take up to two months. The communication about this has been far from clear.

As if that was not enough, months after the delivery I suddenly received an additional invoice for the protective cover that was delivered with the instrument. According to Bax, this was not charged at the time due to an administrative mistake. However, I simply paid the full amount that was requested when placing my order and, as a customer, I had every reason to assume that my purchase had been fully settled.

What disappoints me most is the way this situation has been handled. My emails disputing this additional invoice have been ignored. Instead of receiving a proper response or an attempt to find a reasonable solution, I only receive new payment requests and reminders. I find this far from professional, helpful, or customer-oriented.

The Crumar Seven is still with Bax for warranty repair, and given the number of defects, I have serious doubts about whether the instrument can be properly and permanently repaired. I therefore do not see why I should now be expected to pay an additional invoice for a protective cover belonging to an instrument that I am not even certain I will receive back in working condition.

I have never had the intention of receiving goods without paying for them. However, I do not believe that the consequences of an internal administrative mistake should be passed on to the customer months later. I even offered to return the protective cover so that Bax could resell it as B-stock, but no reasonable solution was offered.

I sincerely hope Bax will finally review my case and provide a proper response through this channel, as my previous emails have gone unanswered. I expect a fair resolution for both the disputed invoice and the warranty process. If the instrument turns out to be beyond repair, I expect the financial settlement to be handled correctly and the amount I paid to be refunded without further difficulties.

Based on my experience so far, I unfortunately cannot recommend Bax’s customer service.

Good deals and fast delivery

Always very fairly priced -
Great support and i'm very happy with my Headrush core xx
Cheers !

website is easy to use, discounts on my favourite products, prompt delivery
very happy

always been a good service and never any hassle with fare prices

Easy web sites to use fast registration.

1 star for pricing. I used this company years ago and they were shocking. Thought I would give them one more go. Sorry I did. The guitar I ordered arrived faulty (not their fault). Requested return, returned on a 48 hour service. They received the guitar the next day. All good you'd think... NO! Their return process takes TWO WEEKS!!! TWO WEEKS TO CHECK THE FAULT AND CONFIRM IF THEY ACCEPT THE RETURN! lol. Sorry guys, I gave you another shot. Sadly, you failed. Bye bye forever.

Very fast service. Good information always issued.

It’s been so far 27 days and counting since I first contacted Bax Music about Parcel Force, their chosen courier service, delivered my order on the incorrect delivery date (a whole three days early), and also left my parcel outside in an unsecure location resulting in it being stolen before coming into my possession.

Their customer service is appalling. I still haven’t had a resolution or refund given to me despite provided numerous screenshots and other evidence as proof.

I keep getting AI generated replies asking me to be patient while they investigate (completely avoiding all accountability and dismissing my consumer rights over internal company policies)

I have since opened a chargeback with my bank to reclaim my money.

Very easy to use website. Very competitive prices and great products.

Good price, and great selection of items. Speedy delivery. Arrived as and when expected.

Good Price, good delivery timeline. Smooth shopping experience for browsing and purchasing musical instruments and systems

Best prices and best delivery - especially if in North of scotland

Whilst their prices maybe good, the customer service is dire, they do not respond to emails, and they place false discounts on their website.

If you’re buying based on the advertised discount, don’t bank on it, the code won’t work, even though it’s on their website.
Delivery wasn’t too bad although very little correspondence from them or notifications.
I would seriously be looking elsewhere for the next purchase.