Beanfield Metroconnect Reviews 

I've been using beanfield tv for about six months. In the past week, the picture freezes frequently. They tried repeatedly to remedy the problem, but it's still happening occasionally. Not recommended!! Will be looking for a new provider

The service is pretty good, but they are greedy people and they increase prices every year with no benefit to the end user.

Before they bought Fibrestream, they promised no price increases. Ever since they were bought, $5 price increases every year hidden in invoices - legal by Canadian law, but shady

Terrible greedy C-level that needs to rethink their priorities

I’ve been with Beanfield for over a year now, and I can confidently say this is one of the most reliable Internet Service Providers I’ve ever experienced.
In all that time, I have never once had to reboot my router or modem, that alone speaks volumes about the stability and quality of their network with a very low monthly cost.

Today, I reached out to customer service regarding my upcoming move, and Mr. Souleiman was absolutely exceptional.
He handled my request with professionalism, clarity, and efficiency, making the entire process smooth and stress-free.

It’s rare to find a company that delivers both top-tier technology and genuinely great customer service, Beanfield does both effortlessly.

A big thank you to Mr. Souleiman and the entire Beanfield team for consistently exceeding expectations. Keep up the amazing work!

THANK YOU !!!

I've had Beanfield since 2021, and it has been PERFECT this whole time.

In July 2023, without my asking or anything, they upgraded my internet from 1 Gbps to 2 Gbps, and didn't increase my bill at all!

Exactly as they promised, my bill has never increased over the past 5 years.
My download speed is 1 gigabit, which is the max for my aging ethernet cables / macbook wifi chip.
My latency is 13ms when I play Valorant.
My connection has dropped briefly once in the last 5 years, which is insane compared to the Rogers internet we were on for years before then, which would regularly drop every evening.

I couldn't be more satisfied, I've never had to think about my internet since. It just works.

Beanfield secretly increased my monthly billing by $5, not just once but twice in the same year. Until now, I trusted them and allowed them to take payment automatically on my credit card, so I wouldn't need to check my invoice every month and make manual payments. They took advantage of my trust and sneaked a note on the invoice about the increase, hoping that it would go unnoticed. This is unethical behaviour. When I expressed my dissatisfaction, their customer service refused to backtrack on the increases.

Terrible customer service. So, basically after you are a customer you are not so important anymore! Only after 3 weeks I decided to cancel because they are very unfair to me! I will take my business somewhere else where you are actually feeling important and will deal with more professional team. Do yourself a favor and stay away from them

Switched to beanfield in Scarborough area and have had fantastic service for over an year. not a single outage and good price and fantastic speeds.

Provides tv service through internet and is down too often, requiring reboots, inuding their main entry point located in the ceiling of a closet !!! When it goes down, their service center requires you to climb in a ladder to access it, and if not you need a service tech to come over, which means hours without internet service...is thksxworth their cheaper price ?

Amazing customer service!! The 2 times I've interacted with the Toronto support line I've had no wait times and extremely efficient and friendly interactions. I just recently called to move my internet service to a new address. The customer support agent (Cindy) was incredibly helpful and even supplied photos of what I need to bring to my new residence for the installation. I've been a customer for 2 years now and I'm extremely happy with the reliability of my internet, the price and so far my exchanges with customer support.

I've been with Fibrestream for years, and when Beanfield acquired them, they made an announcement claiming that all plans would be grandfathered in and pricing wouldn't change, because they were better than the big telcos and all that. Fast forward less than two months later, and not only did they increase prices, their 30-day advance notice was a line in tiny legal text on the last invoice, instead of sending customers a proper email. When I tried emailing customer support about it, I didn't hear back from them. The least they could do was respond?

Signed up for their service in late December, have had it about 2.5 months now and it has been very poor. The connection constantly dies, and the router has to re-start. At first this was happening maybe once a day, now it's happening every 20 minutes or so. Makes it impossible to work from home.

When you open customer service tickets, you get the run around from them. Opened a ticket. Got an email saying that they tried to call me (no one tried to call, had no missed calls). Was then asked to call Samira back. Called and Samira was busy, no one else was able to help me. Told me that Samira would call me right after she finished her call. Waited all day, Samira did not return the call. Apparently no one else could assist me with this in their tech support department.

Overall very unreliable connections and a support team that refuses to call customers back when there are issues. I cancelled my services as I can't have such an unreliable connection where I work from home.