biBerk Business Insurance Reviews 

DO NOT DO BUSINESS WITH THEM!!!
I would not wish this company on my worst enemy. It is my opinion that they are not operating in good faith of their customers. It is also my opinion that they are using shady tactics to pull as much money out of me, the customer, as possible.

Absolutely terrible customer service. They all gave me different answers and didn’t provide me necessary information. I constantly had to reach out to get updates and I received a nasty email from Stephanie Bashara in all caps with a bunch of exclamation points at the end. Very immature and she clearly lacks emotional regulation. She should be embarrassed someone at her grown age is throwing a temper tantrum.

need good service

Friendly, relaxed and smart consultant was clear with communication and gave me confidence in the answers. "This guy has upper management written all over him!"

I have been on hold for 20 minutes so far, this time. It generally takes an hour or more on hold, and I often get disconnected and have to start over. The products are good; their people are great. But their customer chatbot which answers the phone is awful. It will ask a yes/no question, then won't understand either answer. Horrific. Use them if your time has no value.

I'm currently going through a horrible situation with BiBerk and I will highly, HIGHLY advice people not to do business with them from now on.
I need workmen's comp for a job I had coming up when I first started my company. I called BiBerk and discussed what I needed. I told the salesman I never step foot on a job site and that I did not need WC for myself. I only needed it for my subcontractors. I also told him several times that I wasn't sure if how exactly workmen's comp worked. He assured me he got it taken care of and that we were on the same page. Now they're telling me I owe them over 7k for the work comp I had, on top of the 6k + I paid throughout that year (never had a claim, btw). Upon looking into it, I found out that the salesman disregarded my not wanting to include myself in the work comp coverage. All but approximately $1,300 of what I owe is just from my coverage that I wasn't supposed to have. Ive been back and forth with them and they are saying that because there was an N on a line, on the paper I E signed or whatever, that I'm liable to pay the full amount. Now they have a lawyer emailing me, threatening to sue me. This is all absolutely unbelievable. It feels like extortion.

Super, Super, Super unprofessional company to do business with, failed 333 times on getting a COI paperwork done with this company and it ended up with us losing a large contract!!!!! Took them 333 weeks to get certificate to us and still was incorrect. Advise anyone to run like fire from this company!!!!

Terrible experience with biBerk. After I moved my business just one block away, they changed my reported annual salary from $20,000 to $200,000, which completely affected my premium. After that, my monthly charges kept changing.

When I decided to cancel, I was told by a representative not to renew and that I wouldn’t be charged. Months later, I discovered a $56 balance had been sent to collections. Instead of resolving such a small disputed amount, I’ve received repeated calls regarding it.

I would not recommend biBerk to any business, small or large. A $56 issue should never have turned into this much stress.

Please be careful before purchasing business insurance through this company.

I was specifically looking for month-to-month coverage for my business. Before signing up, I asked what would happen if I canceled early. I was told they would calculate the cost based on the days I had coverage and refund any amount I had overpaid.

However, after I canceled, I was told I still owed additional money. These charges had not been explained to me during our original conversation. I repeatedly asked for a clear explanation and for someone to show me exactly where these terms were stated in my paperwork. I never received a clear answer.

I also asked them to review the recording of my initial conversation with their representative so they could hear what I had been told. Instead of resolving my questions, they sent my account to collections. This left me feeling pressured to pay simply to avoid further problems.

My frustration is not just about the money. It is about being given one explanation when purchasing coverage and then facing unexpected charges without anyone clearly explaining them.

Based on my experience, I would not recommend this company. If you are considering them, please read every document carefully and get the cancellation terms and any potential charges confirmed in writing. Do not rely only on what you are told over the phone. I wish I had done that.

BEWARE... Signing up and coverage was easy. Pay money get workers comp coverage. SHOULD HAVE BEEN 1ST RED FLAG..... I am small mobile mechanic business, 1 man show, hired 1 employee for few months got policythrough biberk, didn't work out, with employee. Then trying to cancel policy, was full time job. And seemed harder than should be. Now they still trying to bill me 6 months after canceling, and more $ than ever paid in policy fees as total. for an audit they say. Rep saying was in fine print of policy when signed up. And after canceling needs to be done. Sign up with knowing your getting into more than you think.

BiBerk insists on sending relentless spam to my account. I have asked they stop, that I have no business to give them, but they refuse to accept my demands. They are are unwilling to listen. I will never do business with BiBerk. BiBerk acknowledged their ad, is responsible for the ad, but claims it has no control over distributing the ad. Very lame, taking no responsibility, just like BiBerk is a very lame company. I would never do business with BiBerk.

They do not answer emails and when you try to call in they have this really crap AI assistant that answers the phone named Calvin which is annoying and frustrating as hell to use.

Applied and paid 355.00 start up for general liability insurance not Umbrella, on June 30, 2026. Called next day and "No Agent" over and over and over. Called back got the same. Called again finally got through and because of lack of communication I asked to cancel. Found out that I had been charged for the Umbrella coverage. Asked reason why I cancelled? Response time, I replied. Had to go online fill out forms i.e., reason why etc...After numerous follow up calls I finally received my first check on 07/24/2026 for 63.86 for the Umbrella coverage. Second check for GL on 08/12/2026 for 142.39. It cost me 142.32 dollars for 3 days coverage. If you need GL insurance do not rely on a decent response from Berkshire Hathaway Insurance for coverage.

I’ve been completely satisfied with Biberk for a long time and never had any issues until recently. After they completed a company audit, my monthly payment increased from $168 to $286. I understand audits are routine and I’m not contesting that part.

The issue came afterward. They withdrew three payments in one month without giving me any chance to set up arrangements. They claimed they sent an email notifying me, and while I did find an email, it did not state that multiple payments would be taken through auto‑pay.

I’m very dissatisfied with how this situation was handled.

This has taught me a lesson to never put your bills on autopay.

It was easy to sign up and friendly people. Since the economy is so terrible in my industry I had 0 work for two month after I purchased the policy. So I reluctantly called and canceled the insurance I didn’t need at two months in. I had paid 2 months up front. They had me send their cancelation request and I thought I was done. Then the sent a cancelation for 15 days down the road! Just chowing my premiums for no reason. I have yet to see 1 penny of my premiums returned a month after but if your not paid the day it’s due they cancel you! One way street company just so you know.

I realized that I had the wrong classification for my policy. The matter was corrected, which saves me money in the long run. The customer service was good.

I had the pleasure with speaking with Millicent Fila and she was awesome.

She helped me every step of the way in getting my commercial auto insurance policy completed. She was very patience and friendly through my entire process.

Constant email harassment from these idiots.. I don't have a business or car or home it never stops.i have complained a bunch of times. It won't stop.plase stop them.

Paul G.....excellent

He got me taken care of with a timely and knowledgeable explanations of the coverages I wanted and needed. Was easy and great to work with.