Bill's Exhausts Reviews 

Based on a single experience, I can't give any more than 2 stars because after 6 weeks of waiting and some personal reassurances, they abruptly cancelled my order. Only reason it's not 1 star is because I didn't have to chase them down for a refund.

Placed an order on June 14th, it is now August 9th & I’ve received no exhaust and now they’re telling me it’s gonna take 75 days to process a refund because I disputed the charges before they issued a refund. Stay far away from this place and order from the actual dealer because this is insane. I’ll update this to something better if I get my $400 back but don’t risk it here.

Delivery service sucked, took forever to ship.
Communication is bad and no one knows wtf is going on at this place.

Ordered a M4 pipe from them seven weeks ago it takes six weeks for production at the M4 plant for them to tell me on the seventh week that they no longer work with M4 so they can’t do any M4 orders. Their website has not been updated. I ordered it and then they told me the last minute that they’re not working with them no more and they cancel my order and now I gotta wait another 10 days to get my money back. Do not order anything from them very poor communication they didn’t even try to see if I wanted to get something else.

Order an exhaust may 27... order canceled on July 23rd.
All this after assuring me everything was in order.
Sent 2 emails with conflicting info and told ME to call the manufacturer if I want my exhaust...really?
Apparently my order was ready a month ago.
BILLS SUCKS DO NOT ORDER FROM THEM

I ordered a set of headers off from Bill’s Exhausts when it was advertised 3-4 Weeks for delivery. I’m currently on week 6 and they just told me possibly another 2 weeks. If your going to order from them, do it on the offseason, because you won’t have it when your expecting to.

Product was fine, Bill’s Exhausts is not.

I ordered a Graves slip-on for my ZX6R and 2 weeks after purchasing received nothing more than label created. Upon inquiring I was told it would ship 2 days later. A day after that I still had no confirmation and the product itself was backordered on Bill’s website (though showed “In stock” when purchased). The lack of communication and inability to do things in a timely manner are absolute deal breakers in current day. Perhaps there was some error but you would expect any competent brand to be able to deal with it and at the very least inform the customer of what is wrong. Thank you.

Always fast and friendly service. great prices. Awesome communication also. Highly recommended and appreciated. Thanks.

Showing a pic of a complete cat delete system is deceiving, when they are just selling a header hookup pipe! Show a pic of exactly what your selling, only! This is a deceptive tactic!

I want to start out there is two parts to this review both good and bad.

To begin I want to start out with my review of vandemon which I am Extremely disappointed with. The product itself failed to meet expectations, but what’s even worse is the complete lack of accountability afterward. Instead of standing behind their product or attempting to resolve legitimate concerns, the response was to shift blame onto the customer. Apparently, any issue is somehow your fault, regardless of the circumstances.

Customer service felt dismissive, defensive, and more focused on avoiding responsibility than finding a solution. When you spend hard-earned money on a premium product, you expect a company to back what they sell—not immediately look for ways to deny responsibility and point fingers.

A company’s true character shows when something goes wrong, and unfortunately Vandemon failed that test completely. If you’re considering buying from them, just understand that if you run into problems, don’t expect accountability or support—expect excuses and blame.

But on the other hand I had an outstanding experience with Bill’s Exhaust customer service. From start to finish, the team was professional, knowledgeable, and genuinely committed to helping me find the right solution. They took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free.

What stood out most was how responsive and customer-focused they were. It’s rare these days to find a company that truly values its customers, but Bill’s Exhaust went above and beyond to make sure I was taken care of. Their communication was excellent, and they made me feel like more than just another sale.

If you’re looking for a company that stands behind its service and treats customers with respect, I highly recommend Bill’s Exhaust. Excellent experience all around.

Don’t do it! I bought a full graves exhaust November 22 2025. Put it on in march of 2026. Sent a email complaining of a rattling noise. May 18th the spark arrestor fell out 7 hours from home. Literally melted my rear blinker off. I sent another email saying the spark arrestor fell out. They replied Contact Graves Exhaust. Bill exhaust sells the spark arrestor but tells me to contact graves directly. The exhaust only has 600 miles on it and I paid over $1000.00 how would you like it is you bought some tires for your car from the tire shop for $1000 them find out they are bad and the tell you that you will have to contact the maker of the tires. I feel like I got ripped off. I will be making a video and putting it on my YouTube channel and other social media platforms. Being ripped off make me highly motivated to cost them sales even if it is a few. I won’t quit either. I am not rich and $1000 for an exhaust is a lot of money. Bills Exhaust does not stand behind their products. Also anonymous reviews are Fake Reviews!

Would put negative stars if i could. Absolutely terrible experience from start to finish. I ordered an exhaust with a stated 2-week lead time, only to be told after 2 weeks that it would actually take another 2 weeks due to increased orders. That was fine. Then after waiting a full month, I contacted them again and was told there had been a “system error” and my order was NEVER EVEN PROCESSED in the first place.

Frustrated, I requested a refund, which I was told would take 7–10 business days. Once again, I received zero proactive communication and had to constantly chase them up myself for updates. Every response was just the same copy-paste “wait 7–10 days” with absolutely no proof or transparency provided. 10th business day rolled around and I reached out again. After urgently requesting proof of the refund, i get sent the confirmation email that my refund was processed. Seems to me like they never did it in the first place just like everything else. Had to reach out myself to get ANYTHING done.

After requesting official confirmation that my refund had actually been processed, along with escalation to a supervisor because the customer service was beyond incompetent, both requests were completely ignored. When I attempted to call the business, the phone would ring out and hang up despite them answering my email seconds before, making it seem like they were actively avoiding my calls. I even reached out through Instagram out of desperation and was BLOCKED instead of helped.

Not once was I aggressive or rude. Actually I was quite understanding throughout the process until it got too far. No accountability, no communication, no apology, and zero professionalism throughout this entire process. A company taking thousands from customers should not be operating like this. If you value your time, money, and sanity, I would strongly recommend taking your business elsewhere. Waste of my time and energy.

I would like to request the cancellation of order number 20909 and a refund of the payment made to this store.

The reason for the cancellation is the delay in the delivery of the product.

The store informed me that the product would arrive within a maximum of two weeks, and after this period the merchandise did not arrive.

I have repeatedly asked the store to inform me if the product was arriving, and they simply replied that they did not know the whereabouts of the item.

For this reason, I request a full refund of the amount paid to this store to the account used for the purchase.

The best store ever, great service, best products and the best part! The owner, it’s a really helper guy, he don’t care if you get the more expensive or lower price product, he recommends the best options for you, he knows about bikes and what’s the best option for yours. 100% recommended store.
La mejor tienda que he ido de motos, tiene los mejores productos y lo mejor de todo! El dueño, una persona que te ayuda mucho y sabe que es lo mejor para tu moto sabiendo que probablemente el producto que necesitas sea mucho más económico que el que tú querías. 100% recomendados.

The service is horrible. I’ve been waiting three months for an Austin Racing system, and every time I call, they give me the same excuse and fail to resolve the problem. The service is truly terrible; personally, I will never buy from that place again. The worst part of the whole situation is that I’ve already paid them, yet I’ve received nothing—they won't even provide a tracking number so I can check on the package, offering only the same old excuse that they can't get in touch with the manufacturer.

Fast processing and shipping of online orders.

Really great experience with these guys. They answered emails quickly as to restocking the FP4 tuner that was sold out at the time. After ordering it, the parcel got here to Australia in only 6 days. Price was good too

I ordered parts from Bill's they couldn't fill the order and they canceled the order and I still haven't received a refund, now they will not respond to email or phone messages, they never seem to be in to answer phone.

DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU HAVE MONEY TO THROW AWAY!!!

Update: they did refund most of my money they kept 2.50 Orson for who knows what, let them keep their ill- gotten gain,

Customer service was awesome, received very quick shipping. Highly recommend Bills exhaust!!!!

I had changed my order and when I called it was a seamless effort. Was able make the change with no hesitation. Highly recommend to do business with. The exhaust that I got was exactly as it was described. Also fast shipping.