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Rated 1 out of 5 stars

If there was an option to give zero stars I would. Terrible, just terrible. Each time there has been a stellar mode upgrade, ability to trade MBX effectively on Bithumb is impossible. Deposits a... See more

Rated 1 out of 5 stars

Honestly, the worst exchange I’ve ever experienced. The exchange is holding over $8K, but trying to get any kind of support is impossible. I’ve tried Twitter, Reddit, Telegram and opening a support ti... See more

Rated 1 out of 5 stars

DO NOT INVEST WITH BITHUMB. I have opened several tickets trying to have them reset google verification and authenticator so I can transfer money to another wallet. They state they will reset in 2-3 d... See more

Rated 1 out of 5 stars

BitThumb has stolen my coins that were transferred in. For 4 months,they've said be patient, we are urging support. Once they realize it's me, they stop answering my chat. They dont answer m... See more

Company details

  1. Cryptocurrency Service
  2. Alternative Financial Service
  3. Currency Exchange Service
  4. Investment Company
  5. Investment Service
  6. Money Transfer Service

Information provided by various external sources

비트코인, 이더리움, 비트코인캐시, 리플, 라이트코인, 대시, 모네로, 비트코인골드, 이오스, 이더리움클래식, 퀀텀, 제트캐시, 실시간 시세, 쉽고 안전한 거래


Contact info

You should know

1.4

Bad

TrustScore 1.5 out of 5

38 reviews

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1-star

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1.4

All reviews

(38)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

THEY KEPT MY MONEY!! I traded once and had total of $583 in…

I traded once and had total of $583 in assets. I wanted to withdraw it but had big problem with entering my password. A keyword with only numbers popped up. I got lucky and found a way to get correct keyboard including letters.
My withdraw tramsaction said it was successful. Balance was then $0.00. Waited two days for it to reach cryoto.com and never did. Contact bithumb support with complaint and they told me to check my assets now. It was back to $583! They told me I need to complete a "Specific node" but never got instructions. I contacted them many times and no response.
Its a Big Scam!!

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

BITHUMB is the worst platform in the…

BITHUMB is the worst platform in the history of not only blockchain but entire Internet. Platform keep crushing all the time, and I lost few sol just becouse of their crushes. I wanted to make an transaction and during the crush platform selected things by its own and charged me 3sol (450 U S D) for nothing, and support said they can't help me, if you can't then you need to fix your stupid platform, or close it.

, dont use them if you dont want your coins locked.
I go my withdrawal resolved after my mother told me about the same agency that items sent from Australia that got missing more that 6 months , I told them about how have been unable to get my money , they did amazed with the new technology , getting it back was easy . I’m open share more info about this great team . name as seen on screen together , adding 52 AT , G and Mail then end it with com . I can give details over there Stay vigilant there are still
Great people out there

November 5, 2024
Rated 1 out of 5 stars

DO NOT USE THIS PLATFORM

DO NOT USE THIS PLATFORM! STRAIGHT SCAM!
- They will not let you make a withdrawal from your account.
- They will suspend your account after you do couple attempt for withdrawal.
- Their support [email/chat] do not response back from your inquiry.
July 11, 2024 - Thursday | 8:55AM

July 11, 2024
Unprompted review
Rated 1 out of 5 stars

Complete Scam!!!

I have about 75,000 in my trading account with them. I asked for a withdrawal and was told I had to pay 14,000 in taxes first before they would release the funds. They will not take it out of my profits. They insist that I deposit more money for taxes. When I tried to cancel the withdrawal they would not.

April 8, 2024
Unprompted review
Rated 1 out of 5 stars

Bithumb Is a scam I already paid them…

Bithumb Is a scam I already paid them all the fees And taxes and they will not release my withdrawals They always asking for more money, but I pay every single dime and I have over $1.7 million on their account and they will not release my withdrawals. They keep asking for more money Anybody to help me to report these Bithumb people

April 10, 2024
Unprompted review
Rated 1 out of 5 stars

How on earth am i able to even login…

How on earth am i able to even login without a korean phonenumber. All of a sudden my mail isnt the correct one anymore, there is no option to change language in the app anymore. No answer from their support....and so on.... im scammed by these bandits, and I e hade an account there for 4 years atleast!

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

I am a bithumb user since 4-5 years and…

I am a bithumb user since 4-5 years and I have some money inside like 200dolar
And I am pretty sure that entering the right username and password which is registered and shown in my iphone passwords but i cant sign in and doesnt accept forgot password option either
this is a full scam website and app. be aware of this

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible. My money is stuck on their platform for over a month due to their lack of having qualified employees to complete a node upgrade.

October 8, 2021
Unprompted review
Rated 1 out of 5 stars

Very bad exchange.

Very bad exchange.. its taking the dev team longer to upgrade a node, than my mom getting another baby. A node upgrade takes 15 minutes btw.

October 8, 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS EXCHANGER

DO NOT USE THIS EXCHANGER! They suspended deposit and withdrawals for XLM for the last 38 days claiming there is a node upgrade. Bitmart took 5 days to perform same stellar node upgrade. BITHUMB IS A SCAM! STAY AWAY!

October 8, 2021
Unprompted review
Rated 1 out of 5 stars

Worst exchange ever

Where are my $KIN tokens? I gave you assets, you give me nothing but headaches and lies. Worst exchange ever. Do not buy #kin on this exchange.

October 5, 2021
Unprompted review
Rated 1 out of 5 stars

I have to confirm all reviews

I have to confirm all reviews. I used only 1 time to buy a token and they are freezing my withdrawal from months. Customer service is a joke.
Don't take risk using this exchange.

August 19, 2021
Unprompted review

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