Bitstamp Reviews 1,024

I do NOT recommend Bitstamp. My account was suddenly terminated without any explanation, despite the fact that I had not used the account for years other than the initial deposit. There is no reasonable basis for any alleged violation of their terms and conditions.

Bitstamp states that it reserves the right to terminate customer relationships unilaterally and without providing meaningful justification. Their customer service is highly unprofessional, extremely slow to respond, and very difficult to reach. As a customer, you are left with little recourse and no clear communication.

Based on my experience, I cannot recommend Bitstamp.

Below is the actual email I rec'd from Bitstamp. WOW, they are BSC.
Hopefully you are reading this before you open an account with them.
If you already have an account, like I did, get your money out before they "take it as an admin expense"

Here's is the actual email received:

After careful consideration, Bitstamp decided to terminate your access to your Account in accordance with our Terms of Use. Your account will be terminated from the date of this notice having been received by you. This notice shall be treated as having been served upon completion of the transmission of this email.

The decision to terminate your Account has been reached following a close examination of your recent account activity and information which you have provided. It is our view that any continuation of our relationship would not be appropriate at this time due to internal policies.

Your remaining Bitstamp account balance will be debited as administrative costs. For more information, please see our fee schedule on the following link:

(yada-yada-yada.... and on it goes).

In the USA, we have a saying: "If we don't take care of our customers, someone else will". I now have accounts set up with several of Bitstamp (and Robinhood) competitors and EVERY ONE OF THEM is so much better than Bitstamp in every way possible.

Too bad negative stars isn't a possible rating.

TICKET #BIT-2358502

I’ve had a Bitstamp account for several years and never had any serious issues before. The funds were deposited via SEPA back in 2021 from my personal bank account.

Bitstamp asked me to re-verify my documents and my EU residence. I completed the verification, and the documents were accepted. But my account is still restricted. I can’t trade, I can’t deposit, and most importantly, I can’t withdraw.

To be honest, I don’t understand what’s going on. If Bitstamp needs anything else from me, I’m ready to provide it: source of funds, bank statements, tax documents, proof of SEPA transfers, whatever is reasonable. But I need someone to actually tell me what is missing.

The problem is that support is not replying. I opened a ticket and sent emails, but I still don’t have a clear answer, a timeline, an explanation, or a list of documents they still need. Several weeks have passed with no real response.

How are we supposed to use a service like this?

At this point, I’m genuinely worried. This is a significant amount of money for me, and it’s extremely frustrating to have everything frozen without any clear explanation. I’m not asking for special treatment. I just want someone to review the case and tell me exactly what is needed to lift the restrictions, or at least allow me to withdraw the funds back to my verified SEPA bank account.

I have also sent a formal complaint to Bitstamp, but I haven’t received any meaningful response yet.

Is there anyone from Bitstamp here who can please take a look and escalate this?

Thanks!

𝙒𝙖𝙩𝙘𝙝𝙞𝙣𝙜 𝙖 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢 𝙛𝙧𝙚𝙚𝙯𝙚 𝙮𝙤𝙪𝙧 𝙖𝙘𝙘𝙤𝙪𝙣𝙩 𝙛𝙤𝙧 𝙖 𝙬𝙝𝙤𝙡𝙚 𝙮𝙚𝙖𝙧 𝙬𝙞𝙩𝙝𝙤𝙪𝙩 𝙖 𝙨𝙞𝙣𝙜𝙡𝙚 𝙬𝙤𝙧𝙙 𝙤𝙛 𝙚𝙭𝙥𝙡𝙖𝙣𝙖𝙩𝙞𝙤𝙣 𝙞𝙨 𝙖𝙣 𝙞𝙣𝙘𝙧𝙚𝙙𝙞𝙗𝙡𝙮 𝙛𝙧𝙪𝙨𝙩𝙧𝙖𝙩𝙞𝙣𝙜 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚. 𝙔𝙤𝙪 𝙨𝙥𝙚𝙣𝙙 𝙢𝙤𝙣𝙩𝙝𝙨 𝙘𝙝𝙖𝙨𝙞𝙣𝙜 𝙙𝙤𝙬𝙣 𝙖𝙣𝙨𝙬𝙚𝙧𝙨 𝙖𝙣𝙙 𝙩𝙧𝙮𝙞𝙣𝙜 𝙩𝙤 𝙜𝙚𝙩 𝙮𝙤𝙪𝙧 𝙤𝙬𝙣 𝙢𝙤𝙣𝙚𝙮 𝙗𝙖𝙘𝙠, 𝙤𝙣𝙡𝙮 𝙩𝙤 𝙗𝙚 𝙢𝙚𝙩 𝙬𝙞𝙩𝙝 𝙩𝙤𝙩𝙖𝙡 𝙨𝙞𝙡𝙚𝙣𝙘𝙚 𝙤𝙧 𝙜𝙚𝙣𝙚𝙧𝙞𝙘 𝙧𝙚𝙥𝙡𝙞𝙚𝙨. 𝙄𝙩 𝙛𝙚𝙚𝙡𝙨 𝙡𝙞𝙠𝙚 𝙮𝙤𝙪 𝙖𝙧𝙚 𝙘𝙤𝙢𝙥𝙡𝙚𝙩𝙚𝙡𝙮 𝙡𝙤𝙘𝙠𝙚𝙙 𝙤𝙪𝙩 𝙤𝙛 𝙮𝙤𝙪𝙧 𝙤𝙬𝙣 𝙛𝙞𝙣𝙖𝙣𝙘𝙞𝙖𝙡 𝙛𝙪𝙩𝙪𝙧𝙚 𝙬𝙝𝙞𝙡𝙚 𝙩𝙝𝙚 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢 𝙘𝙤𝙣𝙩𝙧𝙤𝙡𝙨 𝙚𝙫𝙚𝙧𝙮𝙩𝙝𝙞𝙣𝙜. 𝙏𝙝𝙚 𝙨𝙞𝙩𝙪𝙖𝙩𝙞𝙤𝙣 𝙜𝙚𝙩𝙨 𝙚𝙫𝙚𝙣 𝙬𝙤𝙧𝙨𝙚 𝙬𝙝𝙚𝙣 𝙩𝙝𝙚𝙮 𝙨𝙪𝙙𝙙𝙚𝙣𝙡𝙮 𝙙𝙚𝙘𝙞𝙙𝙚 𝙩𝙤 𝙨𝙝𝙪𝙩 𝙙𝙤𝙬𝙣 𝙮𝙤𝙪𝙧 𝙥𝙧𝙤𝙛𝙞𝙡𝙚 𝙖𝙣𝙙 𝙡𝙞𝙦𝙪𝙞𝙙𝙖𝙩𝙚 𝙮𝙤𝙪𝙧 𝙖𝙨𝙨𝙚𝙩𝙨 𝙬𝙞𝙩𝙝𝙤𝙪𝙩 𝙬𝙖𝙧𝙣𝙞𝙣𝙜. 𝙒𝙖𝙞𝙩𝙞𝙣𝙜 𝙩𝙤 𝙛𝙤𝙧𝙘𝙚 𝙖 𝙘𝙡𝙤𝙨𝙪𝙧𝙚 𝙪𝙣𝙩𝙞𝙡 𝙩𝙝𝙚 𝙢𝙖𝙧𝙠𝙚𝙩 𝙙𝙧𝙤𝙥𝙨 𝙗𝙚𝙡𝙤𝙬 𝙮𝙤𝙪𝙧 𝙥𝙪𝙧𝙘𝙝𝙖𝙨𝙚 𝙥𝙧𝙞𝙘𝙚 𝙛𝙚𝙚𝙡𝙨 𝙡𝙞𝙠𝙚 𝙖 𝙘𝙖𝙡𝙘𝙪𝙡𝙖𝙩𝙚𝙙 𝙢𝙤𝙫𝙚 𝙩𝙤 𝙡𝙤𝙘𝙠 𝙞𝙣 𝙮𝙤𝙪𝙧 𝙡𝙤𝙨𝙨𝙚𝙨. 𝙊𝙣 𝙩𝙤𝙥 𝙤𝙛 𝙩𝙝𝙖𝙩, 𝙛𝙡𝙖𝙩 𝙤𝙪𝙩 𝙞𝙜𝙣𝙤𝙧𝙞𝙣𝙜 𝙡𝙚𝙜𝙖𝙡 𝙣𝙤𝙩𝙞𝙘𝙚𝙨 𝙖𝙣𝙙 𝙧𝙚𝙛𝙪𝙨𝙞𝙣𝙜 𝙩𝙤 𝙟𝙪𝙨𝙩𝙞𝙛𝙮 𝙩𝙝𝙚 𝙛𝙤𝙧𝙘𝙚𝙙 𝙡𝙞𝙦𝙪𝙞𝙙𝙖𝙩𝙞𝙤𝙣 𝙨𝙝𝙤𝙬𝙨 𝙖 𝙘𝙤𝙢𝙥𝙡𝙚𝙩𝙚 𝙡𝙖𝙘𝙠 𝙤𝙛 𝙗𝙖𝙨𝙞𝙘 𝙖𝙘𝙘𝙤𝙪𝙣𝙩𝙖𝙗𝙞𝙡𝙞𝙩𝙮. 𝙒𝙝𝙚𝙣 𝙖 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢 𝙘𝙪𝙩𝙨 𝙤𝙛𝙛 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝙖𝙣𝙙 𝙞𝙜𝙣𝙤𝙧𝙚𝙨 𝙨𝙩𝙖𝙣𝙙𝙖𝙧𝙙 𝙡𝙚𝙜𝙖𝙡 𝙬𝙖𝙧𝙣𝙞𝙣𝙜𝙨, 𝙩𝙧𝙮𝙞𝙣𝙜 𝙩𝙤 𝙧𝙚𝙖𝙨𝙤𝙣 𝙬𝙞𝙩𝙝 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙞𝙨 𝙖 𝙙𝙚𝙖𝙙 𝙚𝙣𝙙. 𝙒𝙤𝙧𝙠𝙞𝙣𝙜 𝙬𝙞𝙩𝙝 ＺＥ 𝙇𝙍𝙄𝙏𝙃 𝙘𝙝𝙖𝙣𝙜𝙚𝙙 𝙩𝙝𝙚 𝙙𝙮𝙣𝙖𝙢𝙞𝙘 𝙗𝙮 𝙨𝙝𝙞𝙛𝙩𝙞𝙣𝙜 𝙩𝙝𝙚 𝙛𝙤𝙘𝙪𝙨 𝙩𝙤𝙬𝙖𝙧𝙙 𝙖 𝙨𝙩𝙧𝙪𝙘𝙩𝙪𝙧𝙚𝙙 𝙥𝙡𝙖𝙣 𝙩𝙝𝙖𝙩 𝙖𝙙𝙙𝙧𝙚𝙨𝙨𝙚𝙨 𝙩𝙝𝙚𝙨𝙚 𝙘𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚 𝙛𝙖𝙞𝙡𝙪𝙧𝙚𝙨 𝙙𝙞𝙧𝙚𝙘𝙩𝙡𝙮. 𝙁𝙤𝙧𝙘𝙞𝙣𝙜 𝙖 𝙧𝙚𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣 𝙢𝙚𝙖𝙣𝙨 𝙗𝙮𝙥𝙖𝙨𝙨𝙞𝙣𝙜 𝙩𝙝𝙚 𝙛𝙧𝙤𝙣𝙩-𝙡𝙞𝙣𝙚 𝙝𝙚𝙡𝙥𝙙𝙚𝙨𝙠 𝙚𝙣𝙩𝙞𝙧𝙚𝙡𝙮 𝙖𝙣𝙙 𝙩𝙖𝙧𝙜𝙚𝙩𝙞𝙣𝙜 𝙩𝙝𝙚 𝙧𝙚𝙜𝙪𝙡𝙖𝙩𝙤𝙧𝙮 𝙫𝙪𝙡𝙣𝙚𝙧𝙖𝙗𝙞𝙡𝙞𝙩𝙞𝙚𝙨 𝙩𝙝𝙖𝙩 𝙩𝙝𝙚𝙨𝙚 𝙥𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 𝙩𝙧𝙮 𝙨𝙤 𝙝𝙖𝙧𝙙 𝙩𝙤 𝙝𝙞𝙙𝙚.

Without going into detail, if you are a small trader don’t bother as they don’t really want you, froze my account, didn’t accept any of my explanation why I invested slightly over what i stated i would invested, nether did they accept my id.
absolutely disscussting customer service, three months later they closed my account just when bitcoin was at near bottom with my loss of £3k, beware!!!

The support team were thorough ,responsive and helpful. I felt I was in safe hands.

AVOID! AVOID! AVOID!
As a UK 2013 longtime user who is up to date with all their required paperwork, I cannot withdraw my own Fiat GPB as the 'Email Withdrawal Confirmation' is none functional for days!!!. Same canned response. Robbinghood ruined Bitstamp!

BE CAREFUL before you sign up with them... Very concerning experience with Bitstamp.

I’ve been fully verified since 2022, but since 2025 I’ve had repeated issues withdrawing my funds. Despite providing all requested documents, my account is still restricted with no clear timeline.

Support is slow and gives generic, inconsistent responses.

Based on my experience, I would strongly advise others to be cautious when using this platform.

Recently had the experience of an account being frozen due to KYC/AML (actually it was a SoW issue).

Summary - the experience with customer support & complaints dept. was slow, their comms were extremely very vague with no real answers to questions ... HOWEVER, I did get my account and funds unfrozen after around 3 weeks, so it wasn't the total nighmare that some others have had to endure.

This was despite some of the crypto deposits having been obtained many years ago, so the info I could provide was probably not ideal from the gummint / regulator / bureaucrat point of view.

If I'd been asked to rate Bitstamp before this recent experience, I would have given it 5 out of 5! There ARE some things to like about Bitstamp:
- Fees, spreads etc are low
- Prices are correct as far as I see
- Day to day the trading engine is rock solid
- Never had any real problems in 6 years before this
- Information provided which eventually did unfreeze
my account, was not overly extensive or difficult

Back to the recent experience. Tips:

1./ After a couple of weeks of slow and vague Customer Service responses and after reading a lot of helpful (and scary) Reddit posts, I decided to escalate to a Complaint. Don't know if this helped, but I suspect it did.

2./ Keep it polite. The people who work there are just doing a job, probably a very difficult one because of the systems in place (which let's not forget were insisted on by regulators, who are part of the establishment, and actually may not really have user's best interests at heart).

3./ If you receive a warning message saying that some KYC / AML / SoW information will shortly be required, MINIMISE your funds held on the exchange WITHOUT DELAY. Do it same day! (Unfortunately many people are probably only going to read this after their account has actually been frozen and they are in the support nightmare).

4./ It is not clear to me even after the experience whether Bitstamp actually may have a major liquidity problem (April 2026) and is delaying customer access to funds as a result; or whether they just have a really poor customer service procedure and / or due to KYC/AML being genuinely tricky with regulator demands and "old funds" being difficult to evidence.

Of course if it's the former, that would indicate they might be comingling customer funds with exchange funds, which is the most serious possible NO-NO. It's hard to believe that Bitstamp in particular, would risk trashing their legitimacy and reputation (which was excellent years ago) with a move as seriously illegal as that. Maybe it's possible if their profits from degens have evaporated, profits from responsible users don't wash their face, and they are going to quit before full regulation... of course, I'm just speculating here, obviously I DON'T KNOW!

If the latter (just poor support system) then this has been going on for years and it's way past time that Bitstamp should get their act together, beef up manpower to reduce delays, incorporate much more helpful and informative messaging, including detail on EXACTLY what information is being asked for in the specific case, provide some statistics on how long the process / freeze is likely to take at the outset, etc etc. And make sure customer funds are never withheld for unreasonably long periods... the target should be a few days at the most.

Time will tell.

Very disappointing support experience.

Responses are extremely slow, and when they finally reply, it is usually just generic standard messages that do not address the actual questions asked.

I have already uploaded the requested documents multiple times, yet the issue remains unresolved.

Meanwhile, my account has been frozen and withdrawals have been blocked, without any clear explanation or proper assistance.

A financial platform should offer faster, competent, and case-specific support. This experience has been unacceptable.

Freeze funds for minor issues. Can't give lead time for when unfreezing. Non-customer facing department deal with it and no one can give you an accurate answer. Froze my bitcoin for 22 working days even though I jumped through all the kyc/aml hoops immediately. Final insult was blocking me on X for respectfully asking for resolution. Will NEVER use again. Went to Kraken. Bitstamp is a P.o.S exchange.

Not a scam but terrible customer support and verification procedure. I was verified customer and they suddenly asked for reverification - that took almost 6 months where they asked very private documentation. During that time my assets were frozen.
I would not recommend that service.

25/03/26 heads-up for anyone attempting to use bitstamp: I’m experiencing major issues withdrawing funds that I moved from cold storage. Despite a long history of successful and trusted transactions with bitstamp, my withdrawals are now bouncing back to my bitstamp wallet with no explanation provided, I've lost around 50GBP on failed attempts to withdraw my funds today.

get your coins out now.

Bitstamp terminated my account without explanation after confirming it was in good standing. Because of this, I was forced to sell my Bitcoin at a bad time and lost about 40% of my investment. Customer support refused to provide any reason, citing “confidentiality.” Very concerning experience.

Just leaving this here……Read my other reviews. I had genuine interactions with Bitstamp. If my reviews get taken down. You’ll know why.

Stole Funds

They froze my account for a year for no reason, rarely responded as I chased and would not let me withdraw.

They then forced shut my account without reaching out and only shut the account and liquidated my funds once the market rate was lower than what I had purchased. They refused to respond to legal action and they refused to assist or justify to their behaviour or pay back.

Total SCAM !

I have to admit, it appears this company has gone down hill since it was took over by Robinhood and KYC has been implemented. Or rather the KYC has been poorly used, as it seems to take a shoot first ask questions later approach. It's the same story everyone else is giving, withdrawals and deposits blocked for no reason even though I've been a loyal customer for about 10 years. "Submit more evidence for this" "submit more evidence for that". It certainly seems like perhaps their systems are automatically blocking accounts?

Luckily I can at least still buy and sell if the market moves using the money already on there but I'm so scared that my money will just end up being stuck in their hands even though it is genuine and legitimately obtained. Honestly, customer support is vague and feels like the responses are copy and paste, and it feels like I've got to climb a mountain to prove im a legitimate investor. I know KYC is new but I'm scared now after all these other reviews. It's sad to give such a low rating because they were brilliant and prompt up until recently. However this is a reflection of how I feel at this moment, I know it will probably be okay and there's probably a delay from the volume of people having KYC issues but it's very scary.

The silliest part is that you can buy coins from THEM, and they still will block you from moving them.. either asking you to prove funds or confirm origin of a different crypto sent in from Binance for example. If you've sent them like 5 bitcoin from some random address you've never used, fair enough, maybe put that particular transaction on hold, but when they can clearly see, you bought coins from them from your bank account from them, why are they blocking you withdrawing in GBP or moving those coins? If you state you will invest up to $10,000 for example, please dont go over accidently buying crashes, you'll trigger a KYC review.

I will change this review if this issue is resolved.

*UPDATE*
The problem has gotten worse, I now cant even sell my crypto if I wanted to because they've now also disabled trading and there hasn't been any response from bistamp, I can't do anything at all and im just stuck until they reply which could take God knows how long. Appalling. It has to be their systems automatically blocking you because no human can be so silly? I was literally just waiting for them to reply from March 4th after sending info and trading was blocked today on the 25th?

The only mild saving grace is that they did respond to my complaint and new support ticket promptly, so it doesn't seem like they're avoiding me, I just hope I have trading reactivated again at the very least because its not fair.

Ticket number: BIT-2300545

Don't trust them. They are scammers. First they block your money, then they ask you to prove your identity, income, tax number, and other personal information. Even after providing all the requested information, they still don't enable the account.

Update 03/12/2026
Bitstamp by Robinhood contacted me again through the Trustpilot website, asking for the same information that I had already sent them before.
It seems that they only care about their reputation on social media, while at the same time they “screw over” their customers.

Hi everyone Be careful with them! Suddenly they don't let me withdraw the coins.. They told me they need to do verification. I provided them with everything they asked for (ID, bank confirmation, etc.) and they still don't let me withdraw the coins for a month now that it's under review. Coins that I bought from them. Really cheeky and looks like a "bite". I told them Danny is going to post it online and I see Danny is not the only one. Does anyone know what's going on there?

This company is a scam. They blocked my money for no reason and stopped communicating. They've been holding my funds for over three months and haven't responded to my emails.