Blacks - Meadowhall Reviews 

108
•
TrustScore 5 out of 5

4.9

Meadowhall Shopping Centre, 2 The Arcade, S9 1EH Sheffield, England, GB

•

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Rated 5 out of 5 stars

I came in wanting a comfortable everyday walking shoe, and very little idea beyond that. I was quickly greeted by Alex, who explained how shoes differ on wideness brand to brand, and he suggested Me... See more

Company replied

Rated 5 out of 5 stars

We called into the store on Saturday and spoke with a very helpful young man regarding a jacket for my husband. We were undecided and he assured us the jacket was new in so no worries about it bei... See more

Company replied

Rated 1 out of 5 stars

The returns process was horrendous. I had to visit the store 3 times to obtain a refund. On the 3rd occasion the store advertised that they opened at 9am but didn’t open actually open until 10:23 that... See more

Company replied

Rated 5 out of 5 stars

Visited Meadowhall store today , looking for walking shoes as my existing ones are causing blisters , I had no idea what I wanted , just want comfort . Alex offered help immediately and explained the... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. also in
  3. Activewear Store
  4. Bags and Luggage Store
  5. Camping Store
  6. Running Store
  7. Shoe Store

About Blacks - Meadowhall

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Meadowhall Shopping Centre, 2 The Arcade, S9 1EH, Sheffield, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

108 reviews

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4.9

All reviews

(108)

3,945 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

I came in wanting a comfortable everyday walking shoe, and very little idea beyond that. I was quickly greeted by Alex, who explained how shoes differ on wideness brand to brand, and he suggested Merrell. He then went on to explain why a particular model would be perfectly suited to daily walking. I was happy with the shoes suggested, and proceeded to the checkout, where Alex swiftly dealt with my purchase.

Alex came across as extremely knowledgable, helpful, and friendly, and I would suggest a visit to this particular store to anyone looking for comfortable shoes.

October 3, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Alex /Visited Meadowhall store today

Visited Meadowhall store today , looking for walking shoes as my existing ones are causing blisters , I had no idea what I wanted , just want comfort .
Alex offered help immediately and explained the difference in the shoes available, very knowledgeable, not pushy just nice , we had a lovely chat about walking and life in general, Alex a credit to your company, look after him

October 2, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service

We called into the store on Saturday and spoke with a very helpful young man regarding a jacket for my husband.
We were undecided and he assured us the jacket was new in so no worries about it being sold out.
We went in again on Monday to check the size was right as l had been on line and had a 10% discount code from Blacks for a first online order.We spoke with Sheila and while my husband was trying on the jacket she spoke to her manager Scott who said he would honour the discount.
We have shopped in Blacks in Meadowhall before and have always been delighted with the staff and the quality of the items we have bought.
Well done.

September 28, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Friendly and Knowledgeable staff

The staff are very friendly and helpful. Especially Rhyas who was very knowledgeable about shoes and sizing. He really helped me pick the right boots that I needed. Thank you very much

September 18, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Good shopping experience

Called into Blacks to buy a pair of walking shoes. I was greeted by Kasper who was very friendly & knowledgeable about what I wanted. Nothing was too much trouble as I couldn’t make my mind up but the advice he gave me was spot on. Im very happy with my purchase.

September 4, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Extremely polite and very very helpful…

Extremely polite and very very helpful (Malin and the cashier)

September 22, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Lisa was extremely patient

Lisa was extremely patient, I am not the easiest person to deal with but Lisa really helped me find a pair of trainers that worked for me. Thank you Lisa.

September 22, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Nice new layout...

Nice new layout...
Friendly staff, Sheila & Scott were very welcoming, approachable & helpful.

September 21, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Alex is a credit to the brand.

Alex is a credit to the brand - I had not been to Black‘s before but I will certainly be back.
We were looking for walking shoes, and we definitely found the right person to help us. Alex was extremely helpful, friendly and attentive, and not least knowledgeable, not only regarding footwear but many other products.
Thanks Alex!!

September 19, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

We popped in yesterday looking for…trekking shoes

We popped in yesterday looking for trekking shoes, and Alex was so welcoming right from the start genuinely friendly, patient, and incredibly knowledgeable. He took the time to understand exactly what I needed, explained all the differences clearly, and helped me find the perfect pair that fits perfectly and feels great straight away. Couldn’t be happier with the recommendation thanks entirely to Alex’s expert guidance, we got exactly what was right for me and left feeling so confident. Such wonderful, helpful service thank you so much, Alex!

September 18, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer service from Alex

Alex was incredibly helpful and provided great customer service. He helped us find the right boots and raincoat, making the whole shopping experience easy and enjoyable. We really appreciated his friendly advice and patience. Thank you, Alex!

September 12, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Talk to Alex if you need shoes!

Alex helped me choose some new work boots. He’s very knowledgeable about the different brands, and he goes through the individual feature’s of them, but most importantly he finds out what you actually need from the product to help you find the right ones for you own requirements rather than just dive straight in to selling any to you. Very happy with my purchase, and the service, knowledge and shopping experience was 10/10!

September 12, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

The member of staff ,Sheila was very friendly and helpful without being pushy.Overall the experience of shopping in the store was excellent.

September 8, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Went into Blacks at Meadowhall as I was…

Went into Blacks at Meadowhall as I was looking for new boots always a time I don’t like as working through the options is a nightmare. Dropped luckily on Alex who was polite knowledgable and he helped me pick the correct boots. No hard sell just good advice and inside knowledge. Can’t recommend him enough

September 4, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Planned a trip to Iceland and Alex…

Planned a trip to Iceland and Alex assisted me in finding the right hiking shoes. Super friendly and very knowledgeable. I hate shopping in general and have no clue about hiking shoes but it was nice to have a good experience. Alex was patient and I didn’t feel rushed. Absolute star!

September 4, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Alex was an absolute legend and helped…

Alex was an absolute legend and helped me pick out the perfect boot very much appreciated

September 3, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Fantastic customer service!!

Assisted by Alex in the Meadowhall store today whilst purchasing a new winter coat, was very attentive & knowledgeable, without making me feel at all pushed or rushed, made my normal hatred of shopping a pleasurable experience, a genuinely lovely guy! Thanks Alex

August 30, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Always a pleasure to go in the shop the…

Always a pleasure to go in the shop the staff are always helpful and friendly a special mention to Lisa for helping me with a Gilet I was buying. She reassured me which size to go for.. it’s so refreshing to find such good customer service.

August 29, 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Friendly, helpful, informative staff

Hubby needed new walking shoes. Olivia couldn't have been more helpful. She was friendly and patient as he tried on about 5/6 pairs of shoes. She was informative and helpful. Thank you.

August 27, 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service from Peter and Olivia…

Excellent service from Peter and Olivia at Blacks today. I went in looking for a pair of waterproof outdoor trainers and Peter couldn’t have been more helpful. I must have tried on seven different pairs, and he was incredibly patient, bringing out numerous options and taking the time to explain the differences between them, including hydrostatic heads and the different levels of waterproofing. He was knowledgeable, friendly and genuinely seemed to want to make sure I left with the right pair rather than simply making a sale. Olivia was also really friendly and helpful throughout. Nothing felt like too much trouble, and we left with exactly what we needed and a really positive impression of the store. Great customer service from both of them — thank you!

August 27, 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

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