Blindster.com Reviews 260

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are well-made, sturdy, and often exceed expectations. The ordering process is frequently described as easy and intuitive, with many appreciating the smooth user experience. Reviewers also highlight the excellent customer service, mentioning helpful and responsive support that assists with various issues, including re-cuts and replacements. However, some customers experienced issues with installation, finding it less straightforward than depicted. A few people also mentioned receiving orders with missing components or products that did not align perfectly. There were also occasional reports of longer-than-expected delivery times or discrepancies in communication regarding order status.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit. Many customers praise the high quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the high quality and durability of... See more

Order

Clients share positive opinions on the ordering process, finding it easy and intuitive. Many reviewers praise... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

User experience

Users describe positive interactions with the user experience. Many customers found the ordering process easy... See more

Based on these reviews

Rated 5 out of 5 stars

The Blindster ordering process is extremely easy. I have bought blinds a few years ago and they are still as sturdy and put together as if I bought it today. The customer service is excellent and the... See more

Rated 5 out of 5 stars

Great products. Super easy to install.. just like advertised. I didn’t measure properly for one window, so one blind didn’t’ fit properly. Called customer support and they re-cut and sent me a new rep... See more

Company replied

Rated 5 out of 5 stars

We ordered 2 blinds and they came on time and in good shape. Unfortunately they weren't what we had in mind. One call to Blindster and they offered to issue a credit without returning them asking u... See more

Company replied

Rated 5 out of 5 stars

Due to some unforeseen family health issues, my wife and I weren't able to install a shade we ordered until 90 days after it was delivered (which is outside of Blindster's 60 day Fit or Free guarantee... See more

Company replied


Company details

  1. #8 of 13 best companies in Window Treatment Store
  2. #4 of 6 best companies in Blinds Shop
  3. #19 of 47 best companies in Home Improvement Store
  4. #1 of 4 best companies in Remodeler

Written by the company

Shop custom blinds, shades, and shutters from window treatment professionals. The #1 rated website for custom blinds. Free samples shipped in 1 day. At Blindster, we offer high-quality, custom window treatments at unbeatable prices. Our extensive selection, easy-to-use website, and top-notch customer service set us apart from the competition. Whether you’re a first-time DIYer or a seasoned pro, we’re here to help you every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Blindster ordering process is…

The Blindster ordering process is extremely easy. I have bought blinds a few years ago and they are still as sturdy and put together as if I bought it today. The customer service is excellent and the installation process is a breeze. They also were able to help me with additional parts today. Thank you Blindster, it is my pleasure to give you a positive review; it’s well deserved. Sincerely Mike G

April 16, 2026
Rated 5 out of 5 stars

Great experience

Great experience. Sale prices were good, and the blinds arrived sooner than expected. The blinds were sized perfectly, and my only negative comment would be that the screws that were provided with the blinds for installation were substandard quality, and we had to use different screws. I will definitely be doing more business with Blindster!

April 13, 2026
Rated 1 out of 5 stars

Words can’t describe the 2 month and 2…

Words can’t describe the 2 month and 2 remake process to purchase $200in blinds that don’t fit and I could have got at Walmart for $20. Ultimately they blamed me (I’m a contractor) and wouldn’t correct their mistakes so in the trash they go

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Quality Products

Quality blinds and great customer service! I will definitely order additional blinds in the future.

April 2, 2026
Blindster.com logo

Reply from Blindster.com

Hi there, thank you so much for your kind words! We’re thrilled to hear you’re happy with both the quality of your shades and your experience with our customer service. We truly appreciate your support and look forward to helping you with your next order!

Rated 5 out of 5 stars

The blinds are great and the customer service is fabulous

The blinds are great and the customer service is fabulous. I did make a mistake with one of my 3 blinds (despite the process being pretty straight forward) and they sent a corrected version, just for the cost of shipping. A thank you to Crislyn for being so patient and helpful.

January 29, 2026
Unprompted review
Blindster.com logo

Reply from Blindster.com

Hi Faith, thank you so much for your thoughtful review! We’re thrilled to hear you’re loving your shades and had a great experience with our customer service. Mistakes can happen, and we’re happy to hear you were able to use our Satisfaction Guarantee to remake your shade. We’ll be sure to pass along your kind words to Crislyn. Thanks again for choosing us!

Rated 5 out of 5 stars

Absolutely love these blinds

Absolutely love these blinds! They look great all across the front of my house and will hopefully keep my house cooler this summer!
I just have one question… what is the best way to keep them clean?

April 6, 2026
Blindster.com logo

Reply from Blindster.com

Hi Trina, thank you so much for your kind words—we’re thrilled to hear how great your shades look across the front of your home! We hope they help keep things cooler for you this summer too. For cleaning, we recommend wiping the head rail and bottom rail regularly with a damp sponge to remove any dirt and dust. For the shade fabric, a feather duster or a vacuum with a soft brush attachment works best to keep them looking as pristine as the day you bought them—without causing any damage. If you ever have any other questions, we’re always happy to help!

Rated 5 out of 5 stars

Quick response

Quick response, excellent and professional install.

March 29, 2026
Blindster.com logo

Reply from Blindster.com

Hi Alma, thank you for your kind words! We’re happy to know everything went smoothly and that you’re pleased with the service and installation. We appreciate your support!

Rated 5 out of 5 stars

I bought a large blind (96") and…

I bought a large blind (96") and accidentally dropped it while taking it out of the carton. This caused 8 slats to break. I called Blindster hoping to get replacement slats and they replaced the entire blind. Customer service went well beyond what was probably reasonable to make sure I was happy. Replacement blind is installed and looks great.

March 27, 2026
Blindster.com logo

Reply from Blindster.com

Thank you for your kind words, Dave! While we’re sorry the original blind was damaged, we’re happy we could provide a solution and get a replacement to you. It’s wonderful to hear everything is installed and looking great—thanks again for choosing us!

Rated 5 out of 5 stars

This took a little bit longer than…

This took a little bit longer than expected but I’m very satisfied with it. Enjoy the easy up and down and like that it’s light weight.

March 26, 2026
Blindster.com logo

Reply from Blindster.com

Hi Josephine, thank you for your feedback! We appreciate your patience with the delivery time and are so glad to hear you’re satisfied with your shade. It’s great to know you’re enjoying how lightweight and easy it is to use!

Rated 4 out of 5 stars

I have a few of these top down bottom…

I have a few of these top down bottom up blinds, and like them. I don't mess with many of them, they're just usually closed. I have had to replace a couple due to bottom up not going more than a quarter up. The last one had a string break.
I've noticed the mechanism inside has changed so I hope that whatever changes have been made will solve both issues I've had.

April 2, 2026
Blindster.com logo

Reply from Blindster.com

Hi Geoff, thank you for your feedback and for being a repeat customer—we truly appreciate it! We’re sorry to hear about the issues you’ve experienced in the past. We’re glad you noticed the updated mechanism. If you ever run into any concerns, please don’t hesitate to reach out—we’re always here to help!

Rated 5 out of 5 stars

Order and delivery was quick the blind…

Order and delivery was quick the blind arrived in less than a week. Installation was easy , quality is really good.

April 1, 2026
Blindster.com logo

Reply from Blindster.com

Thank you for your great review! We’re so glad to hear your order arrived quickly and that installation was easy. It’s wonderful to know you’re happy with the quality!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look